Grammarly: AI Writing Keyboard
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Keyboard Usability
Around 15% of users experience issues with the keyboard's usability, noting that it is clunky and less efficient compared to the standard iPhone keyboard. This affects the overall typing experience, making it less smooth and more cumbersome.
The Grammarly keyboard is clunky and ruins the typing experience compared to the standard iPhone keyboard.
Feature Limitations
Approximately 12% of users are frustrated with the limitations on free features, such as restricted rewrites and the push towards premium subscriptions. Users feel that the app has become less valuable due to these constraints.
The app limits free rewrites and pushes for premium subscriptions, reducing its value.
Glitchy Performance
About 8% of users report that the app has become glitchy, with issues like disappearing text and unresponsive features. These glitches disrupt the writing process and diminish the app's reliability.
The app is glitchy, causing text to disappear and features to become unresponsive.

Users' choice
Grammarly receives mixed feedback. Users appreciate its ability to improve writing skills and provide helpful suggestions, but some criticize its pricing and recent glitches. The app's AI features are praised, yet issues with the keyboard's usability and occasional bugs are noted.

Runner up
ProWritingAid is generally well-received for its comprehensive editing features and user-friendly interface. Users appreciate its detailed feedback and the ability to improve writing style, though some mention occasional performance issues and a desire for more intuitive design.

Straggler
Hemingway Editor is praised for its simplicity and effectiveness in improving writing clarity. Users value its focus on readability and straightforward interface, but some express concerns about its limited features compared to competitors and occasional app stability issues.
Saving Issues
Users experience persistent issues with document saving, leading to loss of work and frustration, particularly on iOS devices. This problem undermines the reliability of the app's cloud-based document management feature.
Keyboard Usability
The Grammarly keyboard on iPhone is reported to be clunky and less usable compared to the standard iPhone keyboard, affecting the overall typing experience. This issue detracts from the app's promise of seamless integration across devices.
Feature Limitations
Recent changes have limited the use of popular features, pushing users towards paid subscriptions, which is perceived as unreasonable. This shift has led to dissatisfaction among long-time users who feel the free version has been devalued.
Glitchy Performance
The app has become increasingly glitchy, with issues such as text deletion during editing, which disrupts user workflow. These glitches compromise the app's reliability and user trust.
AI Limitations
The AI features are criticized for not effectively correcting grammatical errors and for being less useful than expected. This shortcoming questions the app's core value proposition of enhancing writing quality.
Interface Confusion
Users find the app's interface confusing and cluttered, suggesting a need for a more intuitive layout or a tutorial. This confusion hinders user engagement and satisfaction.
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