Going: Find Flight Deals
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Performance Problems
A significant number of users report that the app is slow, often fails to load, or crashes, especially when accessing deals from notifications. This affects around 20% of users, making the app frustrating to use and leading some to consider canceling their subscriptions. Example: 'The app is so slow and often doesn't load deals, making it almost unusable.'
The app is so slow and often doesn't load deals, making it almost unusable.
Limited Airport Options
Users are disappointed by the limited selection of airports available in the app, which restricts their ability to find deals from their preferred locations. This issue affects about 10% of users, who find the app less useful as a result. Example: 'I can't find my local airport in the app, which makes it useless for me.'
I can't find my local airport in the app, which makes it useless for me.
Misleading Deal Quality
Some users feel that the deals offered by the app are not as competitive as advertised, with many claiming they can find similar or better deals on other platforms for free. This perception affects approximately 12% of users, leading to dissatisfaction with the app's value proposition. Example: 'The deals are no better than what I can find on Google Flights for free.'
The deals are no better than what I can find on Google Flights for free.
Users' choice
Hopper receives high praise for its ability to find great deals and provide useful notifications, making it a favorite among users for booking flights and accommodations. However, some users report issues with price discrepancies and customer service, which can lead to frustration.
Runner up
Skyscanner is appreciated for its user-friendly interface and ability to find affordable flights, with many users relying on it for international travel. Despite this, some users experience issues with price accuracy and app glitches, which can detract from the overall experience.
Straggler
Going: Find Flight Deals is valued for its concept of finding significant flight savings, but users frequently encounter app performance issues and frustrations with the premium service. While some users find great deals, others feel the app's execution falls short of its promises.
Auto-Renewal Surprise
Users are unexpectedly charged due to lack of auto-renewal reminders, leading to dissatisfaction with the refund process. The app's reliance on the App Store for refunds exacerbates user frustration.
Loading Issues
The app frequently fails to load deals or crashes, especially when accessed via notifications, causing significant user frustration. This issue is prevalent across multiple devices and impacts the app's usability.
Limited Airport Options
Users are frustrated by the app's limited airport selection, which excludes certain key locations, reducing its utility for some travelers. This limitation is not communicated upfront, leading to disappointment post-signup.
Inaccurate Deal Representation
The app misrepresents flight classes, such as showing basic economy as regular economy, leading to user confusion and dissatisfaction. This lack of transparency affects trust in the app's deal accuracy.
Subscription Frustrations
Users feel misled by the app's paywall and subscription model, which they perceive as offering little value compared to free alternatives like Google Flights. The app's marketing is seen as misleading regarding its unique offerings.
Account Syncing Problems
The app fails to sync trips created on the website, limiting functionality and causing frustration for users who expect seamless integration. This disconnect diminishes the app's value for managing travel plans.
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