GoHenry: Kids & Teens Banking
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Functionality Issues
Some users experience frequent app glitches, such as errors when trying to log in or check account balances, which can be frustrating and inconvenient. Around 10% of users have reported these technical issues, impacting their ability to manage accounts effectively.
The app keeps saying 'something went wrong' and I can't access my account.
Account Management Problems
Users have reported difficulties in managing accounts, such as issues with closing accounts or transferring funds, which can lead to frustration and financial inconvenience. Approximately 8% of users have encountered these problems, affecting their overall experience with the service.
I've been trying to close our accounts for months, but no one has helped, and I'm still being charged.
Customer Service Concerns
A portion of users are dissatisfied with the customer service provided by GoHenry, citing slow response times and unresolved issues. About 7% of users have mentioned these concerns, which can diminish trust and satisfaction with the service.
I haven't received replies to my emails, and my issues remain unresolved.
Users' choice
Revolut is highly praised for its ease of use, efficient customer service, and innovative features like instant transfers and savings accounts. Users appreciate the app's functionality and the benefits of the Metal plan, although some have experienced issues with account restrictions and communication.
Runner up
GoHenry receives mixed feedback; many users appreciate its educational value and the ability to manage money easily, but others criticize the high fees and customer service issues. Some users have faced technical problems and account management difficulties, while others find it a great tool for teaching kids financial responsibility.
Straggler
Greenlight is generally well-received for its comprehensive parental controls and educational features that help kids learn about money management. However, some users mention occasional technical issues and express concerns about the subscription cost.
Subscription Fees
Users are frustrated with the lack of transparency regarding subscription fees and additional charges, such as a £5 fee for withdrawing money. This has led to dissatisfaction as these costs are not clearly communicated upfront.
Account Errors
Frequent app errors, such as 'something went wrong' messages, prevent users from accessing their accounts, causing frustration and uncertainty about their financial status. This issue undermines trust in the app's reliability.
Fund Disappearance
There are reports of funds disappearing from accounts without explanation, leading to significant user distress and a perception of financial insecurity. This issue is exacerbated by a lack of responsive customer support.
Account Closure Issues
Users face difficulties in closing accounts, with delays and lack of communication from customer support, resulting in continued charges despite requests for account termination. This creates a negative user experience and dissatisfaction.
Junior ISA Access
Users experience issues accessing their Junior ISA accounts due to app errors, preventing them from monitoring their investments. This lack of access raises concerns about the transparency and management of their funds.
Inflexible Allowance
The app's insistence on setting a regular allowance is seen as inflexible by some users who prefer task-based earnings, leading to frustration with the app's rigid structure. This limits customization to fit diverse parenting styles.
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