GOAT – Sneakers & Apparel
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Delayed Deliveries
Customers experience significant delays in receiving their orders, with some waiting over a month without resolution or the option to cancel. This issue affects about 15% of users.
I've been waiting for my package for a month with no solution or cancellation option.
Refund and Credit Issues
Users are frustrated with receiving store credits instead of full refunds, especially when incorrect items are shipped. This affects around 12% of users.
Received wrong size shoes and only got partial refund as store credit.
App Usability Problems
The app's new update and interface are confusing and difficult to navigate, with features like 'Owns' and 'Wants' not functioning properly. Approximately 8% of users face these usability issues.
The new update is confusing, and I can't manage my 'Owns' or 'Wants' lists properly.
Users' choice
Stadium Goods receives high praise for its extensive selection of authentic footwear and excellent customer service. Users appreciate the fast shipping and the ease of the purchasing process, although some have reported issues with customer service and return policies.
Runner up
GOAT receives mixed feedback, with users praising the app's wide selection and fast delivery, but criticizing customer service and issues with authenticity. Some users find the app easy to use, while others report problems with the user interface and pricing transparency.
Straggler
StockX is appreciated for its straightforward buying process and authenticity guarantee, but users frequently complain about customer service and issues with order fulfillment. Some users have experienced problems with pricing discrepancies and delayed payouts.
Price Manipulation
Sellers advertise one price but increase it during purchase, with no intervention from GOAT, suggesting a lack of price integrity enforcement.
Delayed Deliveries
Customers experience significant delays in receiving their orders, with no option to cancel or adequate customer service response, leading to frustration.
Confusing Updates
Recent app updates have made the interface overly complex and less user-friendly, detracting from the overall user experience.
Refund Issues
Refunds are often issued as store credits rather than cash, and customers face additional charges when reordering correct items, causing dissatisfaction.
Fake Products
There are concerns about receiving counterfeit items, with inadequate support from GOAT to resolve these authenticity issues.
User Interface Flaws
The app's user interface has several usability issues, such as difficulty removing items from 'wants' and cart, and poor search functionality.
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