GIPHY: The GIF Search Engine
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Favorites Feature Removal
The removal of the favorites feature from the keyboard has frustrated users who relied on it for quick access to their preferred GIFs. This change affects around 5% of users who find the app less convenient without this feature.
The update removed the favorites feature from the keyboard, making it less useful for me.
Upload Failures
Users attempting to create and upload their own GIFs face frequent upload failures, preventing them from accessing their creations. This issue affects about 3% of users who find the process unreliable and time-consuming.
I tried multiple times to upload a GIF I created, but it failed every time.
Content Restrictions
Some users are dissatisfied with the app's content restrictions, particularly regarding 17+ content, which they feel should be available given the app's rating. This affects approximately 2% of users who seek more diverse content options.
Despite being a 17+ app, it restricts certain content, which is frustrating.
Users' choice
GIPHY receives mixed feedback with users praising its vast library and ease of use, but some criticize recent updates that removed favorite features and issues with app stability.
Runner up
Tenor is generally well-received for its ease of use and fun GIF options, though some users express concerns about inappropriate content and the need for more variety.
Straggler
Imgur faces overwhelmingly negative feedback due to management changes, increased ads, and technical issues, leading to a decline in community engagement and app functionality.
GIF Display Issues
Users experience frequent issues where GIFs fail to display, necessitating app reinstallation to resolve the problem. This disrupts the seamless user experience expected from a content-sharing app.
Favorites Removal
The removal of the Favorites feature from the keyboard extension has frustrated users who relied on it for quick access to preferred GIFs. This change has diminished the app's utility and convenience for frequent users.
Upload Failures
Users face persistent failures when attempting to upload GIFs, leading to frustration and wasted effort. This issue undermines the app's core functionality of creating and sharing personalized content.
Content Restrictions
Despite being rated 17+, the app restricts certain content types, leading to user dissatisfaction over perceived censorship. Users expect more flexibility in content creation and sharing within the app's age rating.
Buffering Problems
Excessive buffering on GIFs disrupts the user experience, particularly when sharing on Meta platforms like Facebook. This technical issue hampers the app's performance and user satisfaction.
Text Editing Glitches
Text editing within GIFs is problematic, with text moving unexpectedly and breaking, which prevents users from achieving desired customization. This glitch affects the app's usability and creative potential.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
