GettingOut
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Frequent Glitches
Around 40% of users experience frequent glitches and crashes, making the app unreliable for communication. These technical issues disrupt the user experience and hinder the app's primary function of connecting inmates with their loved ones.
The app constantly glitches and crashes, making it impossible to communicate.
Poor Customer Support
Approximately 25% of users express frustration with the lack of effective customer support. Users report that their issues remain unresolved, and attempts to contact support often go unanswered.
Customer service is no help; they promise refunds but never resolve issues.
Notification Failures
About 20% of users are affected by notification failures, where they do not receive alerts for messages or calls. This forces them to constantly check the app manually, which is inconvenient and inefficient.
I don't get notifications from the app, so I have to keep checking for messages.
Users' choice
Securus Mobile receives mixed feedback, with users appreciating the ability to communicate with loved ones but frequently encountering technical issues, such as app crashes and poor customer service. Many users express frustration over the app's unreliability and high costs.
Runner up
CorrLinks is criticized for its outdated interface and frequent technical glitches, which hinder communication. Users are frustrated by the app's slow message delivery and lack of customer support, although some appreciate the convenience it offers when it works.
Straggler
GettingOut faces significant criticism for its technical issues, such as app crashes and difficulties in depositing money. Users are frustrated with poor customer service and the app's unreliability, despite its potential to facilitate communication with incarcerated loved ones.
Deposit Failures
Users experience frequent failures when attempting to deposit money, often being redirected to the home page or encountering crashes. This issue severely disrupts the app's core functionality of facilitating financial transactions.
Notification Issues
The app fails to notify users of incoming messages, requiring them to constantly check the app manually. This lack of real-time notifications undermines the app's purpose of maintaining seamless communication.
Customer Service Gaps
Users report non-existent or ineffective customer service, with unresolved issues and unfulfilled refund promises. This lack of support exacerbates user frustration and diminishes trust in the app.
Photo Rejection
Photos are frequently rejected without clear reasons, and users are charged despite the rejections. This practice leads to financial loss and dissatisfaction among users.
App Glitches
The app is plagued with glitches, including error messages and crashes, making it unreliable for consistent use. These technical issues hinder the app's usability and frustrate users.
Verification Problems
Users face persistent verification issues, preventing them from accessing essential features like messaging and deposits. This barrier to entry limits the app's effectiveness in connecting users with their loved ones.
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