Gemini
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Gemini's key feedback
A weekly roundup of Gemini's key feedback
A weekly roundup of Gemini's key feedback
Customer Support Delays
Many users report significant delays and lack of response from customer support, affecting approximately 30% of users. This issue leads to unresolved problems and frustration, particularly when dealing with account and transaction issues.
I contacted customer support, had the issue escalated, and heard nothing back during the 10 business window.
Customer Support Delays
Many users report significant delays and lack of response from customer support, affecting approximately 30% of users. This issue leads to unresolved problems and frustration, particularly when dealing with account and transaction issues.
I contacted customer support, had the issue escalated, and heard nothing back during the 10 business window.
Customer Support Delays
Many users report significant delays and lack of response from customer support, affecting approximately 30% of users. This issue leads to unresolved problems and frustration, particularly when dealing with account and transaction issues.
I contacted customer support, had the issue escalated, and heard nothing back during the 10 business window.
App Functionality Issues
Users experience frequent app glitches and bugs, such as screens not loading and buttons not working, impacting around 25% of users. These issues hinder the ability to perform basic functions like logging in or completing transactions.
This app was incredible prior to getting the new iPhone 17, but since getting it every single screen in this app is incredibly buggy.
App Functionality Issues
Users experience frequent app glitches and bugs, such as screens not loading and buttons not working, impacting around 25% of users. These issues hinder the ability to perform basic functions like logging in or completing transactions.
This app was incredible prior to getting the new iPhone 17, but since getting it every single screen in this app is incredibly buggy.
App Functionality Issues
Users experience frequent app glitches and bugs, such as screens not loading and buttons not working, impacting around 25% of users. These issues hinder the ability to perform basic functions like logging in or completing transactions.
This app was incredible prior to getting the new iPhone 17, but since getting it every single screen in this app is incredibly buggy.
Credit Card Setup Problems
A significant number of users face issues with setting up and accessing their Gemini credit card, affecting about 20% of users. This includes being stuck in setup loops and not receiving physical cards.
The app would not allow me to access the card details, continuously getting stuck in a loop of 'completing the card set-up' screen.
Credit Card Setup Problems
A significant number of users face issues with setting up and accessing their Gemini credit card, affecting about 20% of users. This includes being stuck in setup loops and not receiving physical cards.
The app would not allow me to access the card details, continuously getting stuck in a loop of 'completing the card set-up' screen.
Credit Card Setup Problems
A significant number of users face issues with setting up and accessing their Gemini credit card, affecting about 20% of users. This includes being stuck in setup loops and not receiving physical cards.
The app would not allow me to access the card details, continuously getting stuck in a loop of 'completing the card set-up' screen.
Withdrawal and Fund Access Issues
Users report difficulties in withdrawing funds and accessing their money, with approximately 15% of users affected. This includes unexpected holds and errors during withdrawal attempts.
Every time I try to withdraw my money it tells me to re link my account and then asks me to verify myself, afterwards it says 'error' or to re link my bank account over and over.
Withdrawal and Fund Access Issues
Users report difficulties in withdrawing funds and accessing their money, with approximately 15% of users affected. This includes unexpected holds and errors during withdrawal attempts.
Every time I try to withdraw my money it tells me to re link my account and then asks me to verify myself, afterwards it says 'error' or to re link my bank account over and over.
Withdrawal and Fund Access Issues
Users report difficulties in withdrawing funds and accessing their money, with approximately 15% of users affected. This includes unexpected holds and errors during withdrawal attempts.
Every time I try to withdraw my money it tells me to re link my account and then asks me to verify myself, afterwards it says 'error' or to re link my bank account over and over.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Kraken receives high praise for its user-friendly interface, ease of use, and excellent customer service. Users appreciate the platform's transparency, low fees, and the ability to stake coins for passive income. However, some users report issues with account access and customer support responsiveness.
Users' choice
Kraken receives high praise for its user-friendly interface, ease of use, and excellent customer service. Users appreciate the platform's transparency, low fees, and the ability to stake coins for passive income. However, some users report issues with account access and customer support responsiveness.
Users' choice
Kraken receives high praise for its user-friendly interface, ease of use, and excellent customer service. Users appreciate the platform's transparency, low fees, and the ability to stake coins for passive income. However, some users report issues with account access and customer support responsiveness.
Runner up
Coinbase is lauded for its ease of use, strong security, and excellent customer support. Users find the app user-friendly and appreciate the seamless trading experience. However, some users express dissatisfaction with hidden fees and account management issues.
Runner up
Coinbase is lauded for its ease of use, strong security, and excellent customer support. Users find the app user-friendly and appreciate the seamless trading experience. However, some users express dissatisfaction with hidden fees and account management issues.
Runner up
Coinbase is lauded for its ease of use, strong security, and excellent customer support. Users find the app user-friendly and appreciate the seamless trading experience. However, some users express dissatisfaction with hidden fees and account management issues.
Straggler
Gemini receives mixed feedback, with users praising its security and trading features but criticizing its customer support and technical issues. Many users report problems with account access, withdrawal delays, and unresponsive support, leading to frustration and distrust.
Straggler
Gemini receives mixed feedback, with users praising its security and trading features but criticizing its customer support and technical issues. Many users report problems with account access, withdrawal delays, and unresponsive support, leading to frustration and distrust.
Straggler
Gemini receives mixed feedback, with users praising its security and trading features but criticizing its customer support and technical issues. Many users report problems with account access, withdrawal delays, and unresponsive support, leading to frustration and distrust.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Card Setup Loop
Users experience an endless loop when trying to complete the credit card setup, preventing access to card details. This issue persists despite selecting cryptocurrency rewards and attempting to access card information.
Delayed Crypto Transfers
Crypto transfers are delayed beyond the advertised timeframe, causing frustration during urgent situations. Users report a lack of communication and support when seeking explanations for these delays.
App Buggy on iPhone 17
The app exhibits severe bugs on the new iPhone 17, including missing screens, unresponsive buttons, and incomplete actions. These issues significantly hinder usability and require urgent attention.
Referral Bonus Issues
Users are not receiving promised referral bonuses despite meeting the requirements, with no clear explanation from support. This undermines trust in promotional offers and customer service responsiveness.
Withdrawal Errors
Users face repeated errors when attempting to withdraw funds, often being asked to relink accounts without resolution. This issue leads to significant frustration and distrust in the platform's reliability.
2FA Setup Problems
Setting up two-factor authentication (2FA) is problematic, with users encountering persistent pop-up messages and limited options. This disrupts the security setup process and requires immediate troubleshooting.
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Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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