Frameo
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Device Compatibility
Some users report that the app does not support newer iPhone models, which limits their ability to use the app effectively. This issue affects around 5% of users, particularly those with the latest iPhone models.
The app does not support iPhone 15, making it unusable for newer phone models.
Subscription Paywall
Users express dissatisfaction with basic app features being locked behind a subscription paywall, such as viewing and managing photos on the frame. This affects about 8% of users who feel these features should be standard.
Basic features like viewing uploaded photos require a subscription, which feels greedy.
Photo Display Issues
Some users are frustrated with the app's inability to display photos in the correct orientation, regardless of their settings. This issue affects approximately 6% of users, leading to a suboptimal viewing experience.
Photos display in random orientations, ignoring landscape or portrait settings.
Users' choice
Frameo is praised for its ease of use and the joy it brings to families by allowing them to share photos instantly. However, some users express frustration over the subscription model for basic features and occasional app stability issues.
Runner up
Pix-Star is appreciated for its user-friendly interface and the ability to easily share photos among family members. Some users, however, find the app's functionality limited and experience difficulties with photo uploads.
Straggler
Skylight is valued for its organizational features and the ability to keep families connected, but users are often frustrated by the need for a subscription for basic functionalities and frequent app crashes.
App Crashes
The app experiences frequent crashes, rendering it unusable and causing photo deliveries to remain pending indefinitely.
iPhone Compatibility
The app does not support iPhone 15 or lower, leading to frustration and accusations of planned obsolescence.
Time Zone Glitch
The frame fails to maintain the correct time zone setting, requiring daily manual adjustments.
Basic Features Paywall
Essential app functionalities like viewing and managing photos are locked behind a subscription, perceived as a greedy move.
Photo Orientation Issue
The frame displays photos in random orientations, ignoring user preferences for landscape or portrait modes.
Limited Photo Upload
Users can only upload 10 photos at a time, which is cumbersome for those with large photo collections.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
