Hims: Telehealth for Men
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Subscription and Billing Issues
Around 25% of users express concerns about subscription management and billing practices, including unauthorized charges and difficulty canceling subscriptions. These issues create a sense of mistrust and exploitation among users.
I was charged $174 after I thought I had canceled my subscription, and they refused to refund me.
App Functionality Problems
Approximately 20% of users experience technical issues with the app, such as frequent crashes, login problems, and poor user interface design. These technical difficulties hinder the overall user experience and usability of the app.
The app keeps quitting, and even after reinstalling, it still misbehaves.
Face ID and Login Frustrations
About 15% of users are frustrated with the app's login process, particularly the malfunctioning Face ID feature, which requires them to log in manually each time, making the app inconvenient to use.
Extremely frustrating to have to log in every single time I use the app; Face ID does not work.
Users' choice
Roman receives mixed feedback, with some users praising the convenience and effectiveness of their services, while others criticize the lack of transparency in pricing and poor customer service. Many users express frustration with the subscription model and difficulties in canceling services.
Runner up
Hims has a significant amount of negative feedback, with users frequently complaining about poor customer service, issues with app functionality, and difficulties in canceling subscriptions. However, some users appreciate the convenience and effectiveness of the treatments offered.
Straggler
BlueChew is generally well-received, with users appreciating the effectiveness of the product and the ease of use. However, some users mention issues with customer service and the subscription model, but overall, the feedback is more positive compared to its competitors.
Login Frustrations
Users experience persistent login issues, particularly with Face ID not functioning as expected, leading to a cumbersome user experience. This undermines the app's convenience and ease of use, which are critical for telehealth services.
Subscription Issues
There are significant complaints about unauthorized charges and difficulties in canceling subscriptions, which are perceived as exploitative and predatory. This creates distrust and dissatisfaction, potentially damaging the brand's reputation.
Customer Support Gaps
The app lacks effective customer support, with users unable to resolve issues or receive timely assistance, leading to frustration and a perception of indifference. This gap in service can severely impact customer retention and satisfaction.
App Stability Problems
Frequent app crashes and loading issues are reported, indicating poor backend performance and affecting the overall user experience. This technical instability can deter users from relying on the app for their healthcare needs.
Order Accuracy Concerns
Errors in order processing, such as incorrect medications being shipped, highlight a need for improved quality assurance. This is critical in healthcare, where accuracy directly impacts user safety and trust.
Invasive Onboarding
The onboarding process is perceived as invasive, requiring users to commit to purchases before exploring options, which can deter potential customers. This approach conflicts with user expectations for transparency and choice.
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