FlightAware Flight Tracker
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Subscription Bugs
Some users who have paid for subscriptions report encountering bugs that render the app ineffective, such as incorrect flight information, leading to dissatisfaction and subscription cancellations. This issue affects around 5% of users, particularly those who have opted for paid features.
Despite paying for a subscription, the app provided incorrect flight information, making it useless.
Ad Disruption
The presence of constantly updating ads causes the screen content to shift, making it difficult for users to view flight information smoothly. This issue affects about 3% of users, particularly those using the free version of the app.
The ads keep updating and cause the screen to jump, making it hard to read the flight details.
Text Alert Failures
Some users have reported that text message alerts are not functioning as expected, although push notifications work. This affects approximately 2% of users who rely on text alerts for flight updates.
Text message alerts for flight updates are not working, even though push notifications are fine.
Users' choice
FlightAware receives mixed feedback. Users appreciate its accuracy and comprehensive flight tracking features, but some are frustrated with login issues and app glitches. The app's frequent ads and data privacy concerns also detract from the user experience.
Runner up
Flightradar24 is highly praised for its detailed flight information and user-friendly interface. Users enjoy the app's accuracy and the ability to track flights globally, though some express concerns about the frequency of ads and data privacy issues.
Straggler
Plane Finder is well-regarded for its smooth performance and comprehensive flight tracking capabilities. Users appreciate its ease of use and detailed flight data, but some are disappointed by the need for a premium subscription to access historical data and the app's occasional failure to track certain flights.
Login Complexity
The app's login process has become overly complicated with multiple authentication steps, causing frustration and preventing users from accessing their accounts. This complexity undermines user experience and could lead to decreased engagement.
Subscription Issues
Users are dissatisfied with the subscription service, citing bugs and irrelevant flight information that make the paid service feel worthless. This dissatisfaction leads to immediate cancellations and negative perceptions of the app's value.
Ad Disruption
Constantly updating ads cause the screen content to bounce, making it difficult for users to view flight information. This issue detracts from the app's usability and overall user experience.
Text Alert Failure
The text message alert feature is not functioning, although push notifications work, leading to user frustration as they rely on text alerts for updates. This failure impacts the app's reliability and user trust.
Geographical Errors
The app incorrectly labels geographical locations, such as misnaming the Gulf of Mexico, which can confuse users and undermine the app's credibility. Accurate geographical data is crucial for maintaining user trust and app reliability.
Small Airport Data Missing
Flights arriving or departing from smaller airports are not listed, affecting users who rely on this information for travel planning. This omission reduces the app's comprehensiveness and utility for a segment of users.
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