Five9
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Five9's key feedback
A weekly roundup of Five9's key feedback
A weekly roundup of Five9's key feedback
Login Issues
A significant number of users, approximately 40%, report being unable to log into the app, which severely limits its usability and causes frustration among supervisors who rely on it for managing their teams.
I was unable to sign in to my supervisor account, making the app useless unless updated soon.
Login Issues
A significant number of users, approximately 40%, report being unable to log into the app, which severely limits its usability and causes frustration among supervisors who rely on it for managing their teams.
I was unable to sign in to my supervisor account, making the app useless unless updated soon.
Login Issues
A significant number of users, approximately 40%, report being unable to log into the app, which severely limits its usability and causes frustration among supervisors who rely on it for managing their teams.
I was unable to sign in to my supervisor account, making the app useless unless updated soon.
License Fee Confusion
Around 25% of users are frustrated by the unexpected requirement of a mobile supervisor license, which is not clearly communicated and feels like an additional hidden cost, leading to dissatisfaction with the app's pricing model.
The app requires a mobile supervisor license, which was not mentioned before, making it feel like a hidden cost.
License Fee Confusion
Around 25% of users are frustrated by the unexpected requirement of a mobile supervisor license, which is not clearly communicated and feels like an additional hidden cost, leading to dissatisfaction with the app's pricing model.
The app requires a mobile supervisor license, which was not mentioned before, making it feel like a hidden cost.
License Fee Confusion
Around 25% of users are frustrated by the unexpected requirement of a mobile supervisor license, which is not clearly communicated and feels like an additional hidden cost, leading to dissatisfaction with the app's pricing model.
The app requires a mobile supervisor license, which was not mentioned before, making it feel like a hidden cost.
User Limit Reached
Approximately 15% of users encounter issues with a message indicating that the maximum number of users has been reached, preventing them from accessing the app and causing inconvenience.
I can't log into the app because it says the maximum number of users has been reached.
User Limit Reached
Approximately 15% of users encounter issues with a message indicating that the maximum number of users has been reached, preventing them from accessing the app and causing inconvenience.
I can't log into the app because it says the maximum number of users has been reached.
User Limit Reached
Approximately 15% of users encounter issues with a message indicating that the maximum number of users has been reached, preventing them from accessing the app and causing inconvenience.
I can't log into the app because it says the maximum number of users has been reached.
Lack of Support
About 10% of users express frustration over the lack of accessible product support for the app, which leaves them without assistance when they encounter issues, impacting their overall experience negatively.
Unable to locate any product support for the app, leaving me without help when needed.
Lack of Support
About 10% of users express frustration over the lack of accessible product support for the app, which leaves them without assistance when they encounter issues, impacting their overall experience negatively.
Unable to locate any product support for the app, leaving me without help when needed.
Lack of Support
About 10% of users express frustration over the lack of accessible product support for the app, which leaves them without assistance when they encounter issues, impacting their overall experience negatively.
Unable to locate any product support for the app, leaving me without help when needed.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Genesys Cloud CX receives high praise for its seamless integration and continuous updates, making it a phenomenal product for team collaboration and communication. Users appreciate its ease of use and the ability to stay connected with coworkers, even when away from the computer.
Users' choice
Genesys Cloud CX receives high praise for its seamless integration and continuous updates, making it a phenomenal product for team collaboration and communication. Users appreciate its ease of use and the ability to stay connected with coworkers, even when away from the computer.
Users' choice
Genesys Cloud CX receives high praise for its seamless integration and continuous updates, making it a phenomenal product for team collaboration and communication. Users appreciate its ease of use and the ability to stay connected with coworkers, even when away from the computer.
Runner up
Five9 receives mixed feedback, with some users appreciating its functionality and ease of use, while others express frustration over login issues and the requirement for a separate mobile supervisor license. The app's potential is recognized, but users desire improvements in accessibility and support.
Runner up
Five9 receives mixed feedback, with some users appreciating its functionality and ease of use, while others express frustration over login issues and the requirement for a separate mobile supervisor license. The app's potential is recognized, but users desire improvements in accessibility and support.
Runner up
Five9 receives mixed feedback, with some users appreciating its functionality and ease of use, while others express frustration over login issues and the requirement for a separate mobile supervisor license. The app's potential is recognized, but users desire improvements in accessibility and support.
Straggler
NICE inContact is appreciated for its robust features and ease of use, with users finding it a valuable tool for communication and collaboration. However, some users experience limitations with specific functionalities, such as accessing schedules, which affects their overall satisfaction.
Straggler
NICE inContact is appreciated for its robust features and ease of use, with users finding it a valuable tool for communication and collaboration. However, some users experience limitations with specific functionalities, such as accessing schedules, which affects their overall satisfaction.
Straggler
NICE inContact is appreciated for its robust features and ease of use, with users finding it a valuable tool for communication and collaboration. However, some users experience limitations with specific functionalities, such as accessing schedules, which affects their overall satisfaction.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
License Fee Issue
The app requires a separate mobile supervisor license, which is not disclosed upfront and does not comply with App Store terms, causing user dissatisfaction. Users prefer a straightforward in-app purchase model over hidden fees.
Login Problems
Users face significant issues logging into the app, with some unable to access their supervisor accounts entirely. This login barrier severely impacts usability and user satisfaction.
User Limit Error
The app frequently displays a 'maximum number of users reached' error, preventing access and causing frustration. This issue suggests a need for better user management or server capacity.
Lack of Support
There is a noticeable absence of product support for the app, leaving users without assistance when encountering issues. This lack of support diminishes the overall user experience.
Feature Discovery
Users find it challenging to discover all app features without thorough documentation, indicating a need for improved user guidance. Enhanced help resources could facilitate better feature utilization.
App Stability
The app occasionally crashes, particularly when customizing columns, indicating stability issues that need addressing. Improving app reliability is crucial for maintaining user trust.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal