Fishbrain - Fishing App
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Billing Issues
Around 15% of users report issues with unexpected charges and difficulties in obtaining refunds, leading to dissatisfaction with the app's billing practices and customer support.
I was charged $80 without warning and have struggled to get a refund, which is very disappointing.
Private Fishing Spots
Approximately 10% of users are frustrated by the app's lack of clarity on whether fishing spots are public or private, leading to wasted trips and potential legal issues.
Many locations marked as fishing spots are actually private, which is misleading and frustrating.
Lack of Family Sharing
About 5% of users are disappointed that the app does not support family sharing, which limits its usability for families who want to share the app's features without multiple subscriptions.
I wanted to use the app with my family, but the lack of family sharing made it impractical, so I deleted it.
Users' choice
Fishbrain receives mixed feedback, with users praising its community features and fishing insights, but expressing frustration over the paywall for previously free features and issues with subscription charges. Many users feel the app has become too monetized, limiting access to useful information unless they pay for premium services.
Runner up
Fishidy users are generally dissatisfied, citing issues with outdated information, lack of customer support, and premium features not working as advertised. Many users feel the app does not provide value for the cost, with some reporting problems accessing premium content despite being charged.
Straggler
ANGLR faces significant criticism for poor customer support and technical issues, including frequent app crashes and non-functional premium features. Users express frustration over the lack of response from the company and problems with the Bullseye device, leading many to question the app's reliability and value.
Excessive Paywalls
Users are frustrated with the app's shift towards a paywall-heavy model, limiting access to previously free features like viewing catches and maps. This monetization strategy is perceived as greedy and diminishes the app's value.
Billing Issues
There are numerous complaints about unexpected charges and difficulties in obtaining refunds, with users feeling misled by the app's billing practices. This has led to a loss of trust and negative perceptions of the app's customer service.
Private Locations
Users are disappointed that many fishing spots listed in the app are private, leading to wasted trips and potential legal issues. The app's failure to clearly distinguish between public and private locations is a significant usability flaw.
Depth Map Access
The lack of access to current depth charts, especially those from Navionics, is a major letdown for users who rely on this feature. This gap in functionality is causing users to reconsider their subscriptions.
Family Sharing Limitations
The app's lack of support for family sharing is a significant drawback for users who want to share the experience with family members. This limitation is causing users to abandon the app despite initial interest.
Customer Support Frustrations
Users are dissatisfied with the app's customer support, describing it as automated and unhelpful. This lack of effective support exacerbates frustrations with billing and technical issues.
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