Figma
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Performance Issues
Users frequently report performance-related issues such as slow loading times and app crashes, particularly when handling large files or prototypes. These issues affect around 30% of users, making the app unreliable for consistent use.
Every month, I am seeing the number of seats keep changing. Extremely unethical business practices.
Account Management Difficulties
Switching between accounts and managing permissions on the mobile app is cumbersome for many users, with about 20% mentioning difficulties in navigating these features effectively.
Difficult to switch between accounts.
iOS Compatibility Concerns
Some users are unable to use the app on older iOS versions, which limits accessibility and forces them to upgrade their devices. This issue affects approximately 10% of users, who find the app's requirements too restrictive.
Low iOS versions cannot use the app, forcing me to upgrade my system.
Users' choice
Sketch receives overwhelmingly positive feedback, with users praising its intuitive interface and robust features for digital art and design. Many users appreciate its simplicity and the variety of tools available, making it a favorite among both amateur and professional artists.
Runner up
Adobe XD has a mix of positive and negative feedback. Users appreciate its integration with the Adobe Creative Suite and its powerful design tools, but many express frustration with technical issues, especially on mobile devices, and the subscription model.
Straggler
Figma's mobile app receives mixed reviews, with users appreciating its collaboration features and desktop capabilities but criticizing the mobile app for its limited functionality and frequent technical issues. Many users express disappointment with the app's inability to edit designs on mobile.
Limited Editing
The Figma mobile app lacks essential editing capabilities, restricting users to viewing and commenting, which limits its utility for on-the-go design work. Users expect more robust functionality akin to the desktop version.
Account Management Issues
Switching between accounts is cumbersome, and users face difficulties managing multiple accounts simultaneously, which hinders workflow efficiency. This limitation is frustrating for users who need seamless transitions between different workspaces.
Performance Problems
The app frequently experiences slow loading times and crashes, especially with large files or during prototype interactions, affecting user productivity. These performance issues detract from the app's reliability and usability.
iOS Version Limitations
The app's functionality is restricted on older iOS versions, forcing users to upgrade their devices to access the app, which is inconvenient and exclusionary. This requirement limits accessibility for users with older devices.
Unethical Billing Practices
Users report unexpected changes in the number of seats billed, leading to concerns about unethical billing practices and lack of transparency. This issue undermines trust in Figma's business operations.
Prototype Loading Failures
Prototypes often fail to load or interact properly, especially after adding complex elements, which disrupts the design review process. This technical flaw hampers the app's core functionality of prototype testing.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
