Fig: Food Scanner & Discovery
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Free Trial Confusion
Users express dissatisfaction with the lack of clarity regarding the free trial and subsequent charges, feeling misled about the subscription model. This issue affects around 10% of users, who feel the app's trial period is not transparent enough.
I signed up for the free trial, canceled it, but was still charged without clear notification.
Subscription Model Criticism
Some users criticize the app's subscription-based model, feeling it exploits those with dietary restrictions by not being upfront about costs. This sentiment is shared by about 5% of users, who are disappointed by the paywall for essential features.
I find it exploitative to charge for an app that helps people with dietary restrictions without clear upfront information.
Third-Party Login Issues
Users who signed up through third-party apps face challenges in managing their accounts, particularly in canceling subscriptions, due to complications with email verification. This affects approximately 3% of users, causing frustration and difficulty in account management.
I can't cancel my membership because I logged in through a third-party app and can't receive the necessary emails.
Users' choice
Fig receives mixed feedback. Many users praise its ability to help manage dietary restrictions and allergies, making grocery shopping easier and more informed. However, there are significant complaints about subscription issues, with users frustrated by unexpected charges and difficulties in canceling subscriptions.
Runner up
Yuka is highly praised for its ability to provide clear and unbiased information about food and personal care products, helping users make healthier choices. Users appreciate its ease of use and the detailed breakdown of ingredients, although some express concerns about occasional inaccuracies and the app's recent shift to a paid model.
Straggler
Tasty is well-received for its extensive recipe library and engaging video tutorials, making cooking accessible and fun. Users enjoy the variety of recipes and the app's user-friendly interface, though some criticize the presence of ads and occasional recipe inaccuracies.
Cancellation Issues
Users face significant challenges when attempting to cancel their subscriptions, often encountering glitches and unresponsive customer support, leading to unwanted charges. This issue is exacerbated by the lack of a straightforward cancellation process, causing frustration and financial loss.
Free Trial Confusion
The app's free trial period is not clearly communicated, resulting in unexpected charges for users who believe they have canceled in time. This lack of transparency in trial expiration notifications leads to dissatisfaction and a perception of deceptive practices.
Subscription Transparency
The app's subscription model is not clearly disclosed upfront, leading to user frustration when they discover the need for a paid subscription after initial use. This lack of upfront clarity is perceived as exploitative, especially by users with dietary restrictions.
Third-Party Login Issues
Users who sign up through third-party apps face difficulties in managing their accounts, including canceling subscriptions and changing account details. This integration issue results in users feeling trapped and unable to control their subscriptions.
Customer Support Delays
There are significant delays in customer support responses, particularly regarding billing and cancellation inquiries, leading to unresolved issues and increased user frustration. This lack of timely support undermines user trust and satisfaction.
Restaurant Feature Limitation
The app's restaurant feature requires users to rate restaurants before accessing information, which limits its usability and frustrates users seeking immediate dietary guidance. This requirement hinders the app's primary function of providing quick and reliable food safety information.
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