Feeld: Open-Minded Dating App
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 20% of users experience issues with the Majestic membership, such as being charged multiple times or the subscription not activating, with support being slow to resolve these problems. This creates dissatisfaction and a sense of being scammed.'s key feedback
A weekly roundup of Around 20% of users experience issues with the Majestic membership, such as being charged multiple times or the subscription not activating, with support being slow to resolve these problems. This creates dissatisfaction and a sense of being scammed.'s key feedback
A weekly roundup of Around 20% of users experience issues with the Majestic membership, such as being charged multiple times or the subscription not activating, with support being slow to resolve these problems. This creates dissatisfaction and a sense of being scammed.'s key feedback
Login Issues
A significant number of users, approximately 15%, report being logged out unexpectedly and facing difficulties logging back in, with customer support being unresponsive or ineffective in resolving these issues. This leads to frustration and missed connections.
I was logged out for no reason and can't log back in, and support hasn't helped.
Login Issues
A significant number of users, approximately 15%, report being logged out unexpectedly and facing difficulties logging back in, with customer support being unresponsive or ineffective in resolving these issues. This leads to frustration and missed connections.
I was logged out for no reason and can't log back in, and support hasn't helped.
Login Issues
A significant number of users, approximately 15%, report being logged out unexpectedly and facing difficulties logging back in, with customer support being unresponsive or ineffective in resolving these issues. This leads to frustration and missed connections.
I was logged out for no reason and can't log back in, and support hasn't helped.
Subscription Problems
Around 20% of users experience issues with the Majestic membership, such as being charged multiple times or the subscription not activating, with support being slow to resolve these problems. This creates dissatisfaction and a sense of being scammed.
I paid for Majestic, but it won't activate, and I've been charged twice.
Subscription Problems
Around 20% of users experience issues with the Majestic membership, such as being charged multiple times or the subscription not activating, with support being slow to resolve these problems. This creates dissatisfaction and a sense of being scammed.
I paid for Majestic, but it won't activate, and I've been charged twice.
Subscription Problems
Around 20% of users experience issues with the Majestic membership, such as being charged multiple times or the subscription not activating, with support being slow to resolve these problems. This creates dissatisfaction and a sense of being scammed.
I paid for Majestic, but it won't activate, and I've been charged twice.
Buggy Experience
Approximately 25% of users find the app to be extremely buggy, with issues like app crashes, slow loading times, and glitches in messaging, which severely impact the user experience and make the app difficult to use.
The app crashes often, and messages don't go through, making it unusable.
Buggy Experience
Approximately 25% of users find the app to be extremely buggy, with issues like app crashes, slow loading times, and glitches in messaging, which severely impact the user experience and make the app difficult to use.
The app crashes often, and messages don't go through, making it unusable.
Buggy Experience
Approximately 25% of users find the app to be extremely buggy, with issues like app crashes, slow loading times, and glitches in messaging, which severely impact the user experience and make the app difficult to use.
The app crashes often, and messages don't go through, making it unusable.
Paywall Frustration
About 30% of users are frustrated by the app's paywall, which restricts access to basic features like seeing who liked them, leading to a perception that the app is a pay-to-use service rather than a free platform.
You can't see or message people who liked you unless you pay, which is ridiculous.
Paywall Frustration
About 30% of users are frustrated by the app's paywall, which restricts access to basic features like seeing who liked them, leading to a perception that the app is a pay-to-use service rather than a free platform.
You can't see or message people who liked you unless you pay, which is ridiculous.
Paywall Frustration
About 30% of users are frustrated by the app's paywall, which restricts access to basic features like seeing who liked them, leading to a perception that the app is a pay-to-use service rather than a free platform.
You can't see or message people who liked you unless you pay, which is ridiculous.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
OkCupid receives mixed feedback, with users appreciating its data-driven approach and scientific attitude towards matching. However, many users express frustration over bugs, fake profiles, and the need to pay for basic features, which diminishes the overall experience.
Users' choice
OkCupid receives mixed feedback, with users appreciating its data-driven approach and scientific attitude towards matching. However, many users express frustration over bugs, fake profiles, and the need to pay for basic features, which diminishes the overall experience.
Users' choice
OkCupid receives mixed feedback, with users appreciating its data-driven approach and scientific attitude towards matching. However, many users express frustration over bugs, fake profiles, and the need to pay for basic features, which diminishes the overall experience.
Runner up
Feeld is praised for its unique concept and open-minded community, but users frequently report issues with bugs, crashes, and a lack of basic features unless they pay for a subscription. The app's potential is recognized, but technical issues and paywalls hinder user satisfaction.
Runner up
Feeld is praised for its unique concept and open-minded community, but users frequently report issues with bugs, crashes, and a lack of basic features unless they pay for a subscription. The app's potential is recognized, but technical issues and paywalls hinder user satisfaction.
Runner up
Feeld is praised for its unique concept and open-minded community, but users frequently report issues with bugs, crashes, and a lack of basic features unless they pay for a subscription. The app's potential is recognized, but technical issues and paywalls hinder user satisfaction.
Straggler
Tinder is criticized for its pay-to-play model, with many features locked behind a paywall, leading to user dissatisfaction. Users also report a high number of fake profiles and bots, making genuine connections difficult to establish.
Straggler
Tinder is criticized for its pay-to-play model, with many features locked behind a paywall, leading to user dissatisfaction. Users also report a high number of fake profiles and bots, making genuine connections difficult to establish.
Straggler
Tinder is criticized for its pay-to-play model, with many features locked behind a paywall, leading to user dissatisfaction. Users also report a high number of fake profiles and bots, making genuine connections difficult to establish.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Login Issues
Users experience unexpected logouts and face difficulties logging back in, leading to missed connections and frustration. The lack of an efficient login reset process exacerbates the issue.
Subscription Problems
Users report being charged multiple times for subscriptions without receiving the Majestic membership benefits. This recurring billing issue remains unresolved despite being a known problem.
Visibility Restrictions
The app limits user visibility and access to profiles unless they pay, creating a pay-to-play environment that frustrates users. This artificial scarcity tactic is seen as manipulative.
Geolocation Errors
The app's geolocation feature is inaccurate, often showing incorrect distances that mislead users about potential matches' locations. This issue complicates meeting logistics and user trust.
Buggy Messaging
The messaging feature is unreliable, with frequent crashes, delays, and missing notifications, hindering effective communication. Users find this particularly frustrating on a dating platform.
Privacy Concerns
Users are unable to opt out of certain data tracking and feel their privacy is compromised. The app's response to privacy queries is perceived as dismissive and unhelpful.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
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monthly customers
467,000
monthly customers
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System normal
System normal
System normal