Feeld: Open-Minded Dating App
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Subscription Problems
Around 20% of users experience issues with the Majestic membership, such as being charged multiple times or the subscription not activating, with support being slow to resolve these problems. This creates dissatisfaction and a sense of being scammed.
I paid for Majestic, but it won't activate, and I've been charged twice.
Buggy Experience
Approximately 25% of users find the app to be extremely buggy, with issues like app crashes, slow loading times, and glitches in messaging, which severely impact the user experience and make the app difficult to use.
The app crashes often, and messages don't go through, making it unusable.
Paywall Frustration
About 30% of users are frustrated by the app's paywall, which restricts access to basic features like seeing who liked them, leading to a perception that the app is a pay-to-use service rather than a free platform.
You can't see or message people who liked you unless you pay, which is ridiculous.
Users' choice
OkCupid receives mixed feedback, with users appreciating its data-driven approach and scientific attitude towards matching. However, many users express frustration over bugs, fake profiles, and the need to pay for basic features, which diminishes the overall experience.
Runner up
Feeld is praised for its unique concept and open-minded community, but users frequently report issues with bugs, crashes, and a lack of basic features unless they pay for a subscription. The app's potential is recognized, but technical issues and paywalls hinder user satisfaction.
Straggler
Tinder is criticized for its pay-to-play model, with many features locked behind a paywall, leading to user dissatisfaction. Users also report a high number of fake profiles and bots, making genuine connections difficult to establish.
Login Issues
Users experience unexpected logouts and face difficulties logging back in, leading to missed connections and frustration. The lack of an efficient login reset process exacerbates the issue.
Subscription Problems
Users report being charged multiple times for subscriptions without receiving the Majestic membership benefits. This recurring billing issue remains unresolved despite being a known problem.
Visibility Restrictions
The app limits user visibility and access to profiles unless they pay, creating a pay-to-play environment that frustrates users. This artificial scarcity tactic is seen as manipulative.
Geolocation Errors
The app's geolocation feature is inaccurate, often showing incorrect distances that mislead users about potential matches' locations. This issue complicates meeting logistics and user trust.
Buggy Messaging
The messaging feature is unreliable, with frequent crashes, delays, and missing notifications, hindering effective communication. Users find this particularly frustrating on a dating platform.
Privacy Concerns
Users are unable to opt out of certain data tracking and feel their privacy is compromised. The app's response to privacy queries is perceived as dismissive and unhelpful.
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