FaceApp: Perfect Face Editor
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users express dissatisfaction with the limited availability of features without a subscription, with around 15% of users feeling that too many features require payment, reducing the app's value for non-paying users.'s key feedback
A weekly roundup of Users express dissatisfaction with the limited availability of features without a subscription, with around 15% of users feeling that too many features require payment, reducing the app's value for non-paying users.'s key feedback
A weekly roundup of Users express dissatisfaction with the limited availability of features without a subscription, with around 15% of users feeling that too many features require payment, reducing the app's value for non-paying users.'s key feedback
Unexpected Charges
Many users report being charged unexpectedly, even after canceling their free trial or subscription, affecting approximately 20% of users. This issue causes frustration and distrust towards the app's billing practices.
I canceled my subscription before the trial ended, yet I was still charged.
Unexpected Charges
Many users report being charged unexpectedly, even after canceling their free trial or subscription, affecting approximately 20% of users. This issue causes frustration and distrust towards the app's billing practices.
I canceled my subscription before the trial ended, yet I was still charged.
Unexpected Charges
Many users report being charged unexpectedly, even after canceling their free trial or subscription, affecting approximately 20% of users. This issue causes frustration and distrust towards the app's billing practices.
I canceled my subscription before the trial ended, yet I was still charged.
Feature Limitations
Users express dissatisfaction with the limited availability of features without a subscription, with around 15% of users feeling that too many features require payment, reducing the app's value for non-paying users.
Almost everything requires a pro subscription, leaving only a few free features.
Feature Limitations
Users express dissatisfaction with the limited availability of features without a subscription, with around 15% of users feeling that too many features require payment, reducing the app's value for non-paying users.
Almost everything requires a pro subscription, leaving only a few free features.
Feature Limitations
Users express dissatisfaction with the limited availability of features without a subscription, with around 15% of users feeling that too many features require payment, reducing the app's value for non-paying users.
Almost everything requires a pro subscription, leaving only a few free features.
App Changes
Some users are unhappy with recent changes to the app, such as the removal of features or changes in the app's format, affecting about 10% of users who preferred the previous version.
The app's format changed, and I hate the new version compared to the old one.
App Changes
Some users are unhappy with recent changes to the app, such as the removal of features or changes in the app's format, affecting about 10% of users who preferred the previous version.
The app's format changed, and I hate the new version compared to the old one.
App Changes
Some users are unhappy with recent changes to the app, such as the removal of features or changes in the app's format, affecting about 10% of users who preferred the previous version.
The app's format changed, and I hate the new version compared to the old one.
Subscription Management
Users find it difficult to manage or cancel their subscriptions, with approximately 10% of users struggling to navigate the process, leading to unwanted charges and frustration.
I can't figure out how to cancel my subscription through the App Store.
Subscription Management
Users find it difficult to manage or cancel their subscriptions, with approximately 10% of users struggling to navigate the process, leading to unwanted charges and frustration.
I can't figure out how to cancel my subscription through the App Store.
Subscription Management
Users find it difficult to manage or cancel their subscriptions, with approximately 10% of users struggling to navigate the process, leading to unwanted charges and frustration.
I can't figure out how to cancel my subscription through the App Store.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
AirBrush receives high praise for its user-friendly interface and effective editing tools that enhance photos while maintaining a natural look. Users appreciate the app's affordability and the variety of features available without a subscription.
Users' choice
AirBrush receives high praise for its user-friendly interface and effective editing tools that enhance photos while maintaining a natural look. Users appreciate the app's affordability and the variety of features available without a subscription.
Users' choice
AirBrush receives high praise for its user-friendly interface and effective editing tools that enhance photos while maintaining a natural look. Users appreciate the app's affordability and the variety of features available without a subscription.
Runner up
FaceApp garners mixed feedback, with users appreciating its powerful editing capabilities and fun filters. However, many express frustration over the removal of features, increased pricing, and issues with subscription charges.
Runner up
FaceApp garners mixed feedback, with users appreciating its powerful editing capabilities and fun filters. However, many express frustration over the removal of features, increased pricing, and issues with subscription charges.
Runner up
FaceApp garners mixed feedback, with users appreciating its powerful editing capabilities and fun filters. However, many express frustration over the removal of features, increased pricing, and issues with subscription charges.
Straggler
Facetune faces significant criticism for its aggressive monetization strategy, with many users upset about the high subscription costs and limited free features. The app's billing practices are frequently described as misleading, leading to dissatisfaction among users.
Straggler
Facetune faces significant criticism for its aggressive monetization strategy, with many users upset about the high subscription costs and limited free features. The app's billing practices are frequently described as misleading, leading to dissatisfaction among users.
Straggler
Facetune faces significant criticism for its aggressive monetization strategy, with many users upset about the high subscription costs and limited free features. The app's billing practices are frequently described as misleading, leading to dissatisfaction among users.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Unexpected Charges
Users are unexpectedly charged fees despite canceling subscriptions before the trial period ends, leading to confusion and frustration. This issue highlights a potential flaw in the subscription management process.
Feature Removal
The removal of previously available features, such as face swapping and custom backgrounds, has disappointed long-time users who relied on these tools for creative projects. This change has negatively impacted user satisfaction and loyalty.
Subscription Model Frustration
The app's shift towards a subscription-heavy model, where most features require payment, has alienated users who previously enjoyed more free options. This transition has led to dissatisfaction among users who feel the app is now too costly.
Technical Glitches
Users experience frequent glitches and crashes, which disrupt the app's functionality and user experience. These technical issues undermine the app's reliability and user trust.
Trial Period Confusion
There is confusion around the trial period, with users being charged unexpectedly despite following cancellation instructions. This indicates a need for clearer communication and process improvements.
Daily Usage Limits
The implementation of daily caps on editing limits user creativity and frustrates those who expect unrestricted access. This limitation contradicts the app's marketing of creative freedom.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal