ExpressVPN: Fast & Secure VPN
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A few users have faced difficulties purchasing discounted routers through the app's promotional links, particularly in certain regions like Ireland, which can lead to dissatisfaction. This issue might affect around 3% of users.'s key feedback
A weekly roundup of A few users have faced difficulties purchasing discounted routers through the app's promotional links, particularly in certain regions like Ireland, which can lead to dissatisfaction. This issue might affect around 3% of users.'s key feedback
A weekly roundup of A few users have faced difficulties purchasing discounted routers through the app's promotional links, particularly in certain regions like Ireland, which can lead to dissatisfaction. This issue might affect around 3% of users.'s key feedback
App Update Issue
Some users experience issues updating apps from the App Store on their iPads when the VPN is active, requiring them to disconnect the VPN to proceed. Approximately 5% of users might be affected by this issue.
I can't update apps on my iPad without turning off the VPN.
App Update Issue
Some users experience issues updating apps from the App Store on their iPads when the VPN is active, requiring them to disconnect the VPN to proceed. Approximately 5% of users might be affected by this issue.
I can't update apps on my iPad without turning off the VPN.
App Update Issue
Some users experience issues updating apps from the App Store on their iPads when the VPN is active, requiring them to disconnect the VPN to proceed. Approximately 5% of users might be affected by this issue.
I can't update apps on my iPad without turning off the VPN.
Router Purchase Limitation
A few users have faced difficulties purchasing discounted routers through the app's promotional links, particularly in certain regions like Ireland, which can lead to dissatisfaction. This issue might affect around 3% of users.
I couldn't buy a discounted router in Ireland as promised.
Router Purchase Limitation
A few users have faced difficulties purchasing discounted routers through the app's promotional links, particularly in certain regions like Ireland, which can lead to dissatisfaction. This issue might affect around 3% of users.
I couldn't buy a discounted router in Ireland as promised.
Router Purchase Limitation
A few users have faced difficulties purchasing discounted routers through the app's promotional links, particularly in certain regions like Ireland, which can lead to dissatisfaction. This issue might affect around 3% of users.
I couldn't buy a discounted router in Ireland as promised.
Connection Dropouts
Some users report that the VPN connection occasionally drops every 45-70 minutes, which can disrupt their browsing experience. This issue could impact about 4% of users.
My VPN disconnects every hour or so, which is frustrating.
Connection Dropouts
Some users report that the VPN connection occasionally drops every 45-70 minutes, which can disrupt their browsing experience. This issue could impact about 4% of users.
My VPN disconnects every hour or so, which is frustrating.
Connection Dropouts
Some users report that the VPN connection occasionally drops every 45-70 minutes, which can disrupt their browsing experience. This issue could impact about 4% of users.
My VPN disconnects every hour or so, which is frustrating.
Device Compatibility Complexity
A small number of users find it challenging to set up the VPN on devices like TVs or TV boxes, which can be a barrier to full utilization. This might affect around 2% of users.
Setting up the VPN on my TV was complicated.
Device Compatibility Complexity
A small number of users find it challenging to set up the VPN on devices like TVs or TV boxes, which can be a barrier to full utilization. This might affect around 2% of users.
Setting up the VPN on my TV was complicated.
Device Compatibility Complexity
A small number of users find it challenging to set up the VPN on devices like TVs or TV boxes, which can be a barrier to full utilization. This might affect around 2% of users.
Setting up the VPN on my TV was complicated.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and user-friendly interface. Users appreciate its strong security features and excellent customer service, although a few mention issues with app updates and connectivity.
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and user-friendly interface. Users appreciate its strong security features and excellent customer service, although a few mention issues with app updates and connectivity.
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and user-friendly interface. Users appreciate its strong security features and excellent customer service, although a few mention issues with app updates and connectivity.
Runner up
NordVPN is praised for its ease of use and strong protection, but users report issues with connectivity, unauthorized charges, and poor customer support. While some users are satisfied, others express frustration with technical problems and lack of responsiveness.
Runner up
NordVPN is praised for its ease of use and strong protection, but users report issues with connectivity, unauthorized charges, and poor customer support. While some users are satisfied, others express frustration with technical problems and lack of responsiveness.
Runner up
NordVPN is praised for its ease of use and strong protection, but users report issues with connectivity, unauthorized charges, and poor customer support. While some users are satisfied, others express frustration with technical problems and lack of responsiveness.
Straggler
CyberGhost VPN is generally well-received for its ease of use and reliability, with users appreciating its security features. However, some users experience connectivity issues and difficulties with customer service, leading to mixed reviews.
Straggler
CyberGhost VPN is generally well-received for its ease of use and reliability, with users appreciating its security features. However, some users experience connectivity issues and difficulties with customer service, leading to mixed reviews.
Straggler
CyberGhost VPN is generally well-received for its ease of use and reliability, with users appreciating its security features. However, some users experience connectivity issues and difficulties with customer service, leading to mixed reviews.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
App Store Updates
The latest update prevents app updates on iPads when the VPN is active, requiring users to disconnect the VPN to proceed. This disrupts the seamless user experience and may lead to frustration.
Router Discount Issue
The advertised router discount is not available in certain regions, leading to unmet expectations and potential dissatisfaction with promotional offers. This could affect customer trust and perceived value.
Frequent Disconnections
Some users experience the VPN disconnecting every 45-70 minutes, which interrupts their browsing and streaming activities. This issue undermines the reliability and stability promised by the service.
Device Compatibility Complexity
Users find it challenging to set up the VPN on devices like TVs and TV boxes, indicating a need for more intuitive installation processes or clearer guidance. This complexity can deter users from fully utilizing the service.
Regional Service Limitations
The service's availability and functionality vary by region, which can limit access to certain features or content. This inconsistency can lead to user dissatisfaction, especially for those who travel frequently.
Subscription Management Confusion
There is confusion around managing subscriptions and the automatic renewal process, which can lead to unexpected charges. Clearer instructions and reminders could improve user satisfaction and trust.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal