ESPN BET Sportsbook
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 10% of users express dissatisfaction with the customer service, describing it as unresponsive and unhelpful, which exacerbates their frustration when dealing with account or transaction issues.'s key feedback
A weekly roundup of Around 10% of users express dissatisfaction with the customer service, describing it as unresponsive and unhelpful, which exacerbates their frustration when dealing with account or transaction issues.'s key feedback
A weekly roundup of Around 10% of users express dissatisfaction with the customer service, describing it as unresponsive and unhelpful, which exacerbates their frustration when dealing with account or transaction issues.'s key feedback
Withdrawal Issues
A significant number of users, approximately 15%, report difficulties in withdrawing their funds, often facing excessive verification requirements and delays. This issue is causing frustration and distrust among users who feel their money is being unfairly withheld.
After winning, I faced endless verification demands and delays just to withdraw my own money.
Withdrawal Issues
A significant number of users, approximately 15%, report difficulties in withdrawing their funds, often facing excessive verification requirements and delays. This issue is causing frustration and distrust among users who feel their money is being unfairly withheld.
After winning, I faced endless verification demands and delays just to withdraw my own money.
Withdrawal Issues
A significant number of users, approximately 15%, report difficulties in withdrawing their funds, often facing excessive verification requirements and delays. This issue is causing frustration and distrust among users who feel their money is being unfairly withheld.
After winning, I faced endless verification demands and delays just to withdraw my own money.
Customer Service Problems
Around 10% of users express dissatisfaction with the customer service, describing it as unresponsive and unhelpful, which exacerbates their frustration when dealing with account or transaction issues.
Customer service is terrible, they don't respond timely and can't resolve issues.
Customer Service Problems
Around 10% of users express dissatisfaction with the customer service, describing it as unresponsive and unhelpful, which exacerbates their frustration when dealing with account or transaction issues.
Customer service is terrible, they don't respond timely and can't resolve issues.
Customer Service Problems
Around 10% of users express dissatisfaction with the customer service, describing it as unresponsive and unhelpful, which exacerbates their frustration when dealing with account or transaction issues.
Customer service is terrible, they don't respond timely and can't resolve issues.
App Performance
Approximately 8% of users experience app performance issues, such as slow loading times and crashes, particularly during high-traffic events, which disrupts their betting experience.
The app crashes frequently, especially when I have multiple live parlays.
App Performance
Approximately 8% of users experience app performance issues, such as slow loading times and crashes, particularly during high-traffic events, which disrupts their betting experience.
The app crashes frequently, especially when I have multiple live parlays.
App Performance
Approximately 8% of users experience app performance issues, such as slow loading times and crashes, particularly during high-traffic events, which disrupts their betting experience.
The app crashes frequently, especially when I have multiple live parlays.
Promotion Discrepancies
About 5% of users are unhappy with the promotions, citing misleading offers and difficulty in accessing promised bonuses, leading to a perception of false advertising.
The app promised $300 in bonus bets, but I only received $100.
Promotion Discrepancies
About 5% of users are unhappy with the promotions, citing misleading offers and difficulty in accessing promised bonuses, leading to a perception of false advertising.
The app promised $300 in bonus bets, but I only received $100.
Promotion Discrepancies
About 5% of users are unhappy with the promotions, citing misleading offers and difficulty in accessing promised bonuses, leading to a perception of false advertising.
The app promised $300 in bonus bets, but I only received $100.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
DraftKings is praised for its user-friendly interface, quick cashouts, and fair odds. However, some users report issues with account restrictions after winning consistently, and occasional glitches.
Users' choice
DraftKings is praised for its user-friendly interface, quick cashouts, and fair odds. However, some users report issues with account restrictions after winning consistently, and occasional glitches.
Users' choice
DraftKings is praised for its user-friendly interface, quick cashouts, and fair odds. However, some users report issues with account restrictions after winning consistently, and occasional glitches.
Runner up
FanDuel is appreciated for its competitive odds and live betting experience, but users frequently complain about app crashes and poor customer service, especially during peak times.
Runner up
FanDuel is appreciated for its competitive odds and live betting experience, but users frequently complain about app crashes and poor customer service, especially during peak times.
Runner up
FanDuel is appreciated for its competitive odds and live betting experience, but users frequently complain about app crashes and poor customer service, especially during peak times.
Straggler
ESPN BET receives mixed feedback; users enjoy the seamless interface and integration with ESPN Fantasy Teams, but there are complaints about slow payouts, account verification issues, and poor customer service.
Straggler
ESPN BET receives mixed feedback; users enjoy the seamless interface and integration with ESPN Fantasy Teams, but there are complaints about slow payouts, account verification issues, and poor customer service.
Straggler
ESPN BET receives mixed feedback; users enjoy the seamless interface and integration with ESPN Fantasy Teams, but there are complaints about slow payouts, account verification issues, and poor customer service.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Account Deletion
Users experience unexpected account deletions without explanation, causing frustration and loss of long-term accounts. This lack of communication undermines trust and user retention.
Withdrawal Issues
The app imposes excessive verification requirements for withdrawals, leading to delays and user dissatisfaction. This practice is perceived as a barrier to accessing funds, damaging user trust.
Customer Service Failures
Customer service is criticized for poor communication and inability to resolve issues, leaving users feeling unsupported. This inadequacy in service delivery affects user satisfaction and loyalty.
Promotion Discrepancies
Users report discrepancies between advertised promotions and actual bonuses received, leading to disappointment and perceived dishonesty. This inconsistency in promotional offers affects user expectations and trust.
App Performance Issues
The app experiences performance issues such as slow loading and crashes, especially during high-demand events. These technical problems hinder the user experience and can lead to missed betting opportunities.
Payment Processing Delays
Users face delays in payment processing, particularly with deposits and withdrawals, causing frustration and financial inconvenience. This inefficiency in transaction handling impacts user confidence in the platform.
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Create experiences people remember for the right reasons
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How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal