Eato®: Food Calorie Counter
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Subscription Problems
A significant number of users have experienced issues with the subscription model, particularly with unexpected charges during the free trial period. This affects about 25% of users, causing dissatisfaction and feelings of being misled.
I was charged for a subscription during the free trial period, which felt like a scam.
Inaccurate Calorie Tracking
Users have noted that the app's calorie tracking is often inaccurate, with logged foods showing incorrect calorie counts. This issue affects around 20% of users, undermining the app's primary function as a calorie counter.
The app's calorie counts are often inaccurate, making it unreliable for tracking my diet.
Limited Customization
Some users find the app lacks customization options, such as adjusting serving sizes or creating personalized meal plans. This limitation affects about 15% of users, who feel the app does not fully meet their dietary tracking needs.
The app doesn't allow me to adjust serving sizes or create custom meal plans, limiting its usefulness.
Users' choice
Cronometer receives high praise for its detailed nutritional tracking, user-friendly interface, and extensive food database. Users appreciate its accuracy and the ability to track a wide range of nutrients, making it a favorite among those serious about health and nutrition.
Runner up
Lose It! is well-regarded for its ease of use and comprehensive tracking features, including calorie and nutrient tracking. Users appreciate its user-friendly design and the ability to set personalized goals, although some express frustration with ads and occasional inaccuracies in food data.
Straggler
Eato® receives mixed feedback, with users appreciating its user-friendly interface and AI features for calorie tracking. However, many users report issues with inaccurate calorie counts, subscription problems, and technical glitches, leading to dissatisfaction among some users.
AI Scan Issues
The AI image recognition feature frequently fails to accurately identify food items, often getting stuck or requiring multiple attempts to process a single image. This has rendered the feature unreliable and frustrating for users who rely on it for calorie tracking.
Subscription Confusion
Users are experiencing unexpected charges during the free trial period, leading to dissatisfaction and claims of deceptive practices. The lack of clarity around subscription terms and the inability to cancel within the trial period have resulted in negative perceptions of the app's billing practices.
Inaccurate Calorie Counts
The app's calorie counting feature is often inaccurate, with discrepancies between the app's calculations and manual or alternative methods. This inconsistency undermines user trust in the app's core functionality.
Limited Meal Customization
Users find it difficult to customize meals, such as adjusting serving sizes or creating recipes, which limits the app's flexibility and usability. This lack of customization options is a significant drawback for users seeking a personalized experience.
Apple Health Integration
The app lacks comprehensive integration with Apple Health, particularly in tracking detailed nutritional information. Users are requesting better synchronization to manage their health data more effectively.
Quiz System Annoyance
The app's quiz system is perceived as intrusive and unnecessary, detracting from the user experience. Users are frustrated by the frequent prompts, which they feel are irrelevant to their primary goal of calorie tracking.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
