Egnyte
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Frequent Crashes
Around 15% of users report that the app crashes frequently, especially when handling multiple files or large uploads, leading to a loss of productivity and requiring app reinstallation.
The app crashes every time I try to upload more than 10 photos, and I have to reinstall it.
File Upload Errors
Approximately 8% of users face issues with file uploads, where the app takes a long time to prepare files and often results in upload errors, requiring manual intervention.
Uploading files takes forever and often results in errors, forcing me to upload each file manually.
Unintuitive Interface
About 5% of users find the app's interface cumbersome and unintuitive, with too many steps required for simple tasks, making the app difficult to use effectively.
The app is difficult to use with too many steps for simple tasks, making it cumbersome.
Users' choice
Egnyte receives mixed feedback, with many users praising its ease of use, intuitive interface, and robust features for document management and collaboration. However, some users report issues with app crashes, login problems, and dissatisfaction with customer service.
Runner up
Salesforce is highly regarded for its powerful CRM capabilities and customization options, with users appreciating its efficiency and ease of use. However, the mobile app is criticized for being clunky, lacking functionality compared to the desktop version, and frequent login issues.
Straggler
SharePoint is valued for its team collaboration features and integration with Microsoft products, but users often find the mobile app lacking in functionality and user-friendliness. Many report issues with file management and app stability, leading to frustration.
Login Loop Issue
Users experience a persistent login loop on iOS devices, causing frustration and hindering access to the app. This issue disrupts workflow and requires immediate attention to improve user retention.
iOS Crashing
The app frequently crashes on iOS devices, especially when handling multiple file uploads or downloads, leading to significant user dissatisfaction. This instability undermines the app's reliability and needs urgent resolution.
File Upload Errors
Uploading files is problematic, with long preparation times and frequent errors, forcing users to manually retry uploads. This inefficiency in file management is a critical barrier to user productivity.
Unintuitive Navigation
The app's navigation is cumbersome, requiring multiple steps for simple tasks, which frustrates users and complicates their workflow. Streamlining the user interface could enhance user satisfaction and efficiency.
Photo Naming Issue
When uploading photos, the app changes file names to the upload date/time, causing confusion and difficulty in file organization. This automatic renaming feature needs an option to retain original file names.
Local Server Access Removal
The removal of local server access without adequate notice has upset users who rely on this feature, leading to dissatisfaction and potential loss of business. Clear communication and transition plans are essential for feature changes.
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