edikted
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 10% of users experience frustration with orders being canceled unexpectedly, often due to promotional code issues, which leads to dissatisfaction and a lack of trust in the purchasing process.'s key feedback
A weekly roundup of Around 10% of users experience frustration with orders being canceled unexpectedly, often due to promotional code issues, which leads to dissatisfaction and a lack of trust in the purchasing process.'s key feedback
A weekly roundup of Around 10% of users experience frustration with orders being canceled unexpectedly, often due to promotional code issues, which leads to dissatisfaction and a lack of trust in the purchasing process.'s key feedback
Order Delivery Delays
A significant number of users, approximately 15%, report issues with delayed deliveries, often missing important events due to these delays. This affects their trust in the app's delivery promises.
I placed my order over a week ago and it’s still in transit when I was told it would take 4 to 6 days to deliver.
Order Delivery Delays
A significant number of users, approximately 15%, report issues with delayed deliveries, often missing important events due to these delays. This affects their trust in the app's delivery promises.
I placed my order over a week ago and it’s still in transit when I was told it would take 4 to 6 days to deliver.
Order Delivery Delays
A significant number of users, approximately 15%, report issues with delayed deliveries, often missing important events due to these delays. This affects their trust in the app's delivery promises.
I placed my order over a week ago and it’s still in transit when I was told it would take 4 to 6 days to deliver.
Order Cancellation Issues
Around 10% of users experience frustration with orders being canceled unexpectedly, often due to promotional code issues, which leads to dissatisfaction and a lack of trust in the purchasing process.
How do you allow customers to place & PAY for an order then go and cancel it because of an 'invalid code'?
Order Cancellation Issues
Around 10% of users experience frustration with orders being canceled unexpectedly, often due to promotional code issues, which leads to dissatisfaction and a lack of trust in the purchasing process.
How do you allow customers to place & PAY for an order then go and cancel it because of an 'invalid code'?
Order Cancellation Issues
Around 10% of users experience frustration with orders being canceled unexpectedly, often due to promotional code issues, which leads to dissatisfaction and a lack of trust in the purchasing process.
How do you allow customers to place & PAY for an order then go and cancel it because of an 'invalid code'?
Wishlist and Cart Glitches
Approximately 12% of users face technical issues with the wishlist and cart features, such as items not saving correctly or the app freezing, which hinders their shopping experience.
I keep trying to add a wishlist so I can organize what I like but it just does not make the list even when I press create it will freeze.
Wishlist and Cart Glitches
Approximately 12% of users face technical issues with the wishlist and cart features, such as items not saving correctly or the app freezing, which hinders their shopping experience.
I keep trying to add a wishlist so I can organize what I like but it just does not make the list even when I press create it will freeze.
Wishlist and Cart Glitches
Approximately 12% of users face technical issues with the wishlist and cart features, such as items not saving correctly or the app freezing, which hinders their shopping experience.
I keep trying to add a wishlist so I can organize what I like but it just does not make the list even when I press create it will freeze.
Customer Service Challenges
About 8% of users report difficulties in reaching customer service or receiving timely assistance, which affects their overall satisfaction with the app.
I tried to reach out to customer service through the quick chat and I was waiting for 30 minutes when it said, it would only take a few.
Customer Service Challenges
About 8% of users report difficulties in reaching customer service or receiving timely assistance, which affects their overall satisfaction with the app.
I tried to reach out to customer service through the quick chat and I was waiting for 30 minutes when it said, it would only take a few.
Customer Service Challenges
About 8% of users report difficulties in reaching customer service or receiving timely assistance, which affects their overall satisfaction with the app.
I tried to reach out to customer service through the quick chat and I was waiting for 30 minutes when it said, it would only take a few.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Zara receives high praise for its fashionable clothing and efficient service, with many users appreciating the ease of online shopping and quick delivery. However, some users report issues with app functionality and customer service, particularly regarding returns and refunds.
Users' choice
Zara receives high praise for its fashionable clothing and efficient service, with many users appreciating the ease of online shopping and quick delivery. However, some users report issues with app functionality and customer service, particularly regarding returns and refunds.
Users' choice
Zara receives high praise for its fashionable clothing and efficient service, with many users appreciating the ease of online shopping and quick delivery. However, some users report issues with app functionality and customer service, particularly regarding returns and refunds.
Runner up
Edikted is loved for its trendy and stylish clothing, with many users expressing satisfaction with the quality and design. However, there are frequent complaints about app glitches, sizing issues, and customer service, particularly regarding order processing and returns.
Runner up
Edikted is loved for its trendy and stylish clothing, with many users expressing satisfaction with the quality and design. However, there are frequent complaints about app glitches, sizing issues, and customer service, particularly regarding order processing and returns.
Runner up
Edikted is loved for its trendy and stylish clothing, with many users expressing satisfaction with the quality and design. However, there are frequent complaints about app glitches, sizing issues, and customer service, particularly regarding order processing and returns.
Straggler
H&M is appreciated for its quality clothing and sales, with users enjoying the variety and affordability. However, the app is criticized for frequent crashes, checkout issues, and poor customer service, which frustrates many users.
Straggler
H&M is appreciated for its quality clothing and sales, with users enjoying the variety and affordability. However, the app is criticized for frequent crashes, checkout issues, and poor customer service, which frustrates many users.
Straggler
H&M is appreciated for its quality clothing and sales, with users enjoying the variety and affordability. However, the app is criticized for frequent crashes, checkout issues, and poor customer service, which frustrates many users.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Order Cancellations
Orders are being canceled due to invalid promotional codes, causing frustration as customers are charged before cancellation. This issue undermines trust and suggests a need for better validation processes.
Wishlist Issues
Users experience problems with the wishlist feature, where items are not saved or accessible, leading to dissatisfaction with the app's core functionality. This indicates a need for improved data persistence and user interface reliability.
Size Selection Glitches
The app defaults to XS size when adding items to the wishlist or cart, even if a different size is selected, leading to incorrect orders. This bug affects the shopping experience and requires immediate attention to ensure accurate order processing.
Customer Service Delays
There are significant delays in customer service response times, especially for order issues and refunds, which frustrates users and diminishes brand reputation. Enhancing support efficiency is crucial for maintaining customer satisfaction.
App Performance
The app frequently crashes and lags, particularly during extended use, which disrupts the shopping experience. Optimizing app stability and performance is essential to retain user engagement.
Delivery Delays
Delivery times often exceed the promised timeframe, causing inconvenience and unmet expectations for time-sensitive purchases. Addressing logistics and communication can improve customer trust and satisfaction.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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