EDF & MOI
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Delayed Billing
Some users experience delays in receiving their bills, with them arriving after the due date. This affects around 3% of users, causing inconvenience and potential financial planning issues.
My bill was due on January 31st but only arrived on February 16th, which is frustrating.
Portrait Mode Limitation
The app does not support full-screen display in portrait mode on larger devices like the iPad Pro, which affects about 2% of users who prefer this orientation.
The app can't display in full screen when in portrait mode on my iPad Pro, which is inconvenient.
Login Persistence
Users are frustrated by the app's inability to save login information, requiring frequent re-authentication after short idle periods. This issue affects approximately 4% of users, disrupting their experience.
The app disconnects quickly after idling and doesn't save login information, which is very annoying.
Users' choice
EDF & MOI receives mostly positive feedback for its user-friendly interface and practical features that allow users to track and manage their energy consumption effectively. However, some users report issues with app performance, such as slow loading times and connectivity problems.
Runner up
Engie Particuliers is praised for its ease of use and comprehensive features that help users manage their energy accounts efficiently. Users appreciate the app's reliability and the ability to handle multiple contracts seamlessly.
Straggler
TotalEnergies is well-received for its straightforward and intuitive app design, which makes it easy for users to monitor their energy usage and payments. Some users, however, express a desire for more language options and improved customer service responsiveness.
App Freezing
The app fails to open and freezes on the initial screen, rendering it unusable for some users. This critical issue disrupts the user experience and requires immediate attention to ensure app reliability.
Portrait Mode Issue
The app does not support full-screen display in portrait mode on large iPads, limiting usability for users who prefer this orientation. This limitation affects the app's adaptability to different device orientations.
Delayed Billing
Bills are arriving after the due date, causing inconvenience and potential financial planning issues for users. This delay in billing undermines the app's promise of timely financial management.
Login Persistence
The app disconnects users quickly after idling and does not allow saving login information, leading to repeated sign-ins. This lack of session persistence frustrates users and hinders seamless access.
Connected Devices
Users are unable to register their connected devices as promised, indicating a discrepancy between app features and user expectations. This unmet feature promise damages trust and user satisfaction.
Real-Time Data Lag
The app fails to provide real-time energy consumption data, with updates lagging by a day. This delay diminishes the app's effectiveness in offering timely insights for energy management.
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