ecobee
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users frequently report that the app fails to maintain or change the temperature as intended, with settings reverting unexpectedly. This issue affects around 15% of users, leading to dissatisfaction with the app's core functionality. Example: 'No matter how many times I try to change the temperature, it always reverts back, making the app pointless.''s key feedback
A weekly roundup of Users frequently report that the app fails to maintain or change the temperature as intended, with settings reverting unexpectedly. This issue affects around 15% of users, leading to dissatisfaction with the app's core functionality. Example: 'No matter how many times I try to change the temperature, it always reverts back, making the app pointless.''s key feedback
A weekly roundup of Users frequently report that the app fails to maintain or change the temperature as intended, with settings reverting unexpectedly. This issue affects around 15% of users, leading to dissatisfaction with the app's core functionality. Example: 'No matter how many times I try to change the temperature, it always reverts back, making the app pointless.''s key feedback
Scheduling Issues
Many users find the scheduling feature problematic, with complaints about limited time increments and schedules not setting correctly. Approximately 20% of users report issues with customizing schedules effectively. Example: 'The app doesn't let me set the schedule to the exact times I want, making it frustrating to customize my heating and cooling needs.'
The app doesn't let me set the schedule to the exact times I want, making it frustrating to customize my heating and cooling needs.
Scheduling Issues
Many users find the scheduling feature problematic, with complaints about limited time increments and schedules not setting correctly. Approximately 20% of users report issues with customizing schedules effectively. Example: 'The app doesn't let me set the schedule to the exact times I want, making it frustrating to customize my heating and cooling needs.'
The app doesn't let me set the schedule to the exact times I want, making it frustrating to customize my heating and cooling needs.
Scheduling Issues
Many users find the scheduling feature problematic, with complaints about limited time increments and schedules not setting correctly. Approximately 20% of users report issues with customizing schedules effectively. Example: 'The app doesn't let me set the schedule to the exact times I want, making it frustrating to customize my heating and cooling needs.'
The app doesn't let me set the schedule to the exact times I want, making it frustrating to customize my heating and cooling needs.
Temperature Control Problems
Users frequently report that the app fails to maintain or change the temperature as intended, with settings reverting unexpectedly. This issue affects around 15% of users, leading to dissatisfaction with the app's core functionality. Example: 'No matter how many times I try to change the temperature, it always reverts back, making the app pointless.'
No matter how many times I try to change the temperature, it always reverts back, making the app pointless.
Temperature Control Problems
Users frequently report that the app fails to maintain or change the temperature as intended, with settings reverting unexpectedly. This issue affects around 15% of users, leading to dissatisfaction with the app's core functionality. Example: 'No matter how many times I try to change the temperature, it always reverts back, making the app pointless.'
No matter how many times I try to change the temperature, it always reverts back, making the app pointless.
Temperature Control Problems
Users frequently report that the app fails to maintain or change the temperature as intended, with settings reverting unexpectedly. This issue affects around 15% of users, leading to dissatisfaction with the app's core functionality. Example: 'No matter how many times I try to change the temperature, it always reverts back, making the app pointless.'
No matter how many times I try to change the temperature, it always reverts back, making the app pointless.
User Interface Complexity
The app's user interface is criticized for being unintuitive and burying essential controls deep within menus, affecting approximately 10% of users. This complexity hinders users from easily accessing and adjusting settings. Example: 'Finding basic controls like the fan setting is a hassle because they're hidden under layers of menus.'
Finding basic controls like the fan setting is a hassle because they're hidden under layers of menus.
User Interface Complexity
The app's user interface is criticized for being unintuitive and burying essential controls deep within menus, affecting approximately 10% of users. This complexity hinders users from easily accessing and adjusting settings. Example: 'Finding basic controls like the fan setting is a hassle because they're hidden under layers of menus.'
Finding basic controls like the fan setting is a hassle because they're hidden under layers of menus.
User Interface Complexity
The app's user interface is criticized for being unintuitive and burying essential controls deep within menus, affecting approximately 10% of users. This complexity hinders users from easily accessing and adjusting settings. Example: 'Finding basic controls like the fan setting is a hassle because they're hidden under layers of menus.'
Finding basic controls like the fan setting is a hassle because they're hidden under layers of menus.
Unwanted Ads and Features
Users are frustrated by intrusive ads and unwanted features, such as energy-saving adjustments without consent, affecting about 10% of users. These elements detract from the app's primary purpose and user experience. Example: 'I bought a thermostat, not an ad platform; stop pushing unwanted features and ads on me.'
I bought a thermostat, not an ad platform; stop pushing unwanted features and ads on me.
Unwanted Ads and Features
Users are frustrated by intrusive ads and unwanted features, such as energy-saving adjustments without consent, affecting about 10% of users. These elements detract from the app's primary purpose and user experience. Example: 'I bought a thermostat, not an ad platform; stop pushing unwanted features and ads on me.'
I bought a thermostat, not an ad platform; stop pushing unwanted features and ads on me.
Unwanted Ads and Features
Users are frustrated by intrusive ads and unwanted features, such as energy-saving adjustments without consent, affecting about 10% of users. These elements detract from the app's primary purpose and user experience. Example: 'I bought a thermostat, not an ad platform; stop pushing unwanted features and ads on me.'
I bought a thermostat, not an ad platform; stop pushing unwanted features and ads on me.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Nest receives mixed feedback, with users praising its intuitive design and integration with other smart home systems. However, many users express frustration with connectivity issues, poor customer support, and dissatisfaction with Google's handling of the product.
Users' choice
Nest receives mixed feedback, with users praising its intuitive design and integration with other smart home systems. However, many users express frustration with connectivity issues, poor customer support, and dissatisfaction with Google's handling of the product.
Users' choice
Nest receives mixed feedback, with users praising its intuitive design and integration with other smart home systems. However, many users express frustration with connectivity issues, poor customer support, and dissatisfaction with Google's handling of the product.
Runner up
Ecobee users appreciate the convenience of remote control and integration with smart home systems, but many are frustrated with the app's complexity, frequent bugs, and intrusive updates. Some users find the automatic adjustments and energy-saving features intrusive and difficult to manage.
Runner up
Ecobee users appreciate the convenience of remote control and integration with smart home systems, but many are frustrated with the app's complexity, frequent bugs, and intrusive updates. Some users find the automatic adjustments and energy-saving features intrusive and difficult to manage.
Runner up
Ecobee users appreciate the convenience of remote control and integration with smart home systems, but many are frustrated with the app's complexity, frequent bugs, and intrusive updates. Some users find the automatic adjustments and energy-saving features intrusive and difficult to manage.
Straggler
Sensi is generally well-received for its ease of use and reliable performance, with users appreciating its straightforward setup and functionality. However, connectivity issues and frequent disconnections from Wi-Fi are common complaints, along with occasional app glitches.
Straggler
Sensi is generally well-received for its ease of use and reliable performance, with users appreciating its straightforward setup and functionality. However, connectivity issues and frequent disconnections from Wi-Fi are common complaints, along with occasional app glitches.
Straggler
Sensi is generally well-received for its ease of use and reliable performance, with users appreciating its straightforward setup and functionality. However, connectivity issues and frequent disconnections from Wi-Fi are common complaints, along with occasional app glitches.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Scheduling Limitations
The app restricts scheduling to 30-minute increments, limiting user flexibility in setting precise times for temperature adjustments.
Temperature Sync Issues
Users experience discrepancies between the app and the thermostat, where changes made in the app do not reflect on the thermostat, causing frustration.
Intrusive Advertisements
The app includes excessive ads, which users find intrusive and counterproductive to the app's primary function of controlling home temperature.
Unintuitive Interface
The app's user interface is not intuitive, with essential controls buried deep in menus, making it difficult for users to perform straightforward tasks.
Unwanted Auto Adjustments
The app makes automatic temperature adjustments without user consent, leading to discomfort and dissatisfaction with the lack of control.
Buggy Comfort Settings
Comfort settings are malfunctioning, creating duplicate entries that cannot be removed, leading to confusion and inefficiency.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal