eBay online shopping & selling
eBay online shopping & selling
eBay online shopping & selling
eBay online shopping & selling
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Users report that eBay's AI-driven customer support is inefficient, often requiring lengthy interactions before reaching a human who can resolve issues quickly. Around 15% of users are dissatisfied with the AI support, finding it a waste of time and resources.'s key feedback
A weekly roundup of Users report that eBay's AI-driven customer support is inefficient, often requiring lengthy interactions before reaching a human who can resolve issues quickly. Around 15% of users are dissatisfied with the AI support, finding it a waste of time and resources.'s key feedback
A weekly roundup of Users report that eBay's AI-driven customer support is inefficient, often requiring lengthy interactions before reaching a human who can resolve issues quickly. Around 15% of users are dissatisfied with the AI support, finding it a waste of time and resources.'s key feedback
Seller Disadvantage
Many sellers feel eBay's policies heavily favor buyers, leading to situations where sellers are forced to accept returns or refunds even when they suspect fraudulent claims. Approximately 30% of users express frustration over this imbalance, feeling unprotected and financially vulnerable.
I sold a computer, and the buyer returned an empty box, but eBay still refunded them and charged me for shipping.
Seller Disadvantage
Many sellers feel eBay's policies heavily favor buyers, leading to situations where sellers are forced to accept returns or refunds even when they suspect fraudulent claims. Approximately 30% of users express frustration over this imbalance, feeling unprotected and financially vulnerable.
I sold a computer, and the buyer returned an empty box, but eBay still refunded them and charged me for shipping.
Seller Disadvantage
Many sellers feel eBay's policies heavily favor buyers, leading to situations where sellers are forced to accept returns or refunds even when they suspect fraudulent claims. Approximately 30% of users express frustration over this imbalance, feeling unprotected and financially vulnerable.
I sold a computer, and the buyer returned an empty box, but eBay still refunded them and charged me for shipping.
Ineffective AI Support
Users report that eBay's AI-driven customer support is inefficient, often requiring lengthy interactions before reaching a human who can resolve issues quickly. Around 15% of users are dissatisfied with the AI support, finding it a waste of time and resources.
It takes an hour to get through the AI, but a human solves the problem in 10 seconds.
Ineffective AI Support
Users report that eBay's AI-driven customer support is inefficient, often requiring lengthy interactions before reaching a human who can resolve issues quickly. Around 15% of users are dissatisfied with the AI support, finding it a waste of time and resources.
It takes an hour to get through the AI, but a human solves the problem in 10 seconds.
Ineffective AI Support
Users report that eBay's AI-driven customer support is inefficient, often requiring lengthy interactions before reaching a human who can resolve issues quickly. Around 15% of users are dissatisfied with the AI support, finding it a waste of time and resources.
It takes an hour to get through the AI, but a human solves the problem in 10 seconds.
Notification Issues
The app's notification system is inconsistent, with users either not receiving important alerts or getting irrelevant ones. This affects about 20% of users, leading to confusion and missed opportunities.
I didn't get notified of a sale, but received alerts for bids on items I only watched.
Notification Issues
The app's notification system is inconsistent, with users either not receiving important alerts or getting irrelevant ones. This affects about 20% of users, leading to confusion and missed opportunities.
I didn't get notified of a sale, but received alerts for bids on items I only watched.
Notification Issues
The app's notification system is inconsistent, with users either not receiving important alerts or getting irrelevant ones. This affects about 20% of users, leading to confusion and missed opportunities.
I didn't get notified of a sale, but received alerts for bids on items I only watched.
High Fees and Charges
Sellers are frustrated with eBay's high fees and additional charges, which significantly cut into their profits. Approximately 25% of users complain about the financial burden of these fees, feeling that they are excessive and unfair.
eBay takes a large cut of my sales, and I have to pay out of pocket for refunds.
High Fees and Charges
Sellers are frustrated with eBay's high fees and additional charges, which significantly cut into their profits. Approximately 25% of users complain about the financial burden of these fees, feeling that they are excessive and unfair.
eBay takes a large cut of my sales, and I have to pay out of pocket for refunds.
High Fees and Charges
Sellers are frustrated with eBay's high fees and additional charges, which significantly cut into their profits. Approximately 25% of users complain about the financial burden of these fees, feeling that they are excessive and unfair.
eBay takes a large cut of my sales, and I have to pay out of pocket for refunds.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Amazon receives mixed feedback, with users praising its convenience, product variety, and customer service, but criticizing recent app updates, high prices, and shipping issues. Many users express frustration with the new preview feature and lack of dark mode, while others appreciate the ease of shopping and Prime benefits.
Users' choice
Amazon receives mixed feedback, with users praising its convenience, product variety, and customer service, but criticizing recent app updates, high prices, and shipping issues. Many users express frustration with the new preview feature and lack of dark mode, while others appreciate the ease of shopping and Prime benefits.
Users' choice
Amazon receives mixed feedback, with users praising its convenience, product variety, and customer service, but criticizing recent app updates, high prices, and shipping issues. Many users express frustration with the new preview feature and lack of dark mode, while others appreciate the ease of shopping and Prime benefits.
Runner up
Etsy is generally well-received for its unique and handmade products, with users appreciating the platform's support for small businesses and the variety of items available. However, some users are frustrated with recent app changes, such as issues with saving favorites and AI-generated listings, which detract from the overall experience.
Runner up
Etsy is generally well-received for its unique and handmade products, with users appreciating the platform's support for small businesses and the variety of items available. However, some users are frustrated with recent app changes, such as issues with saving favorites and AI-generated listings, which detract from the overall experience.
Runner up
Etsy is generally well-received for its unique and handmade products, with users appreciating the platform's support for small businesses and the variety of items available. However, some users are frustrated with recent app changes, such as issues with saving favorites and AI-generated listings, which detract from the overall experience.
Straggler
eBay receives predominantly negative feedback, with users expressing dissatisfaction with seller support, high fees, and issues with scams and returns. While some users appreciate the platform for niche items and sales, many are frustrated by the lack of customer service and perceived bias towards buyers.
Straggler
eBay receives predominantly negative feedback, with users expressing dissatisfaction with seller support, high fees, and issues with scams and returns. While some users appreciate the platform for niche items and sales, many are frustrated by the lack of customer service and perceived bias towards buyers.
Straggler
eBay receives predominantly negative feedback, with users expressing dissatisfaction with seller support, high fees, and issues with scams and returns. While some users appreciate the platform for niche items and sales, many are frustrated by the lack of customer service and perceived bias towards buyers.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Seller Disadvantage
Sellers face significant challenges with eBay's return policies, often resulting in financial losses due to forced refunds and fraudulent buyer claims. The platform's bias towards buyers undermines seller trust and loyalty.
AI Support Frustration
The AI-driven customer support system is inefficient, causing delays and frustration as users struggle to resolve issues that could be quickly handled by human agents. This inefficiency leads to dissatisfaction and wasted resources.
Notification Issues
Users experience unreliable notifications, receiving alerts for irrelevant activities while missing critical updates like sales confirmations. This inconsistency disrupts user engagement and trust in the app's functionality.
Fee Transparency
The lack of transparency regarding fees, such as unexpected cancellation charges, frustrates sellers and diminishes their confidence in the platform's fairness. This issue contributes to a perception of eBay as profit-driven at the expense of user satisfaction.
Inconsistent Interface
Frequent changes to the app's interface, such as the listing section, confuse users and disrupt their workflow. This inconsistency leads to frustration and a negative user experience.
Scammer Vulnerability
eBay's current systems inadequately protect against scams, allowing fraudulent activities to persist and erode user trust. Sellers report significant losses due to scams and insufficient support from eBay.
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