Dynatrace
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Login Issues
A significant number of users, approximately 30%, experience login problems, particularly with environments not being listed or errors occurring after login. This issue prevents users from accessing critical alerts and information.
After logging in, the app doesn't list my environments and shows 'No Environment Found'.
Alert Display Problems
About 40% of users report issues with alerts not loading or displaying properly, which hinders their ability to respond to incidents effectively. This problem is exacerbated by general errors and failed reload attempts.
The app shows my environments but fails to display any alerts, only showing a general error message.
Browser Compatibility
Some users, around 20%, face compatibility issues with the app requiring specific browsers like Edge, which affects their ability to log in and use the app effectively.
The app asks for Edge browser but doesn't log in even when it's installed, making it useless.
Users' choice
New Relic receives mixed feedback, with users praising its sleek user interface and ease of use, but criticizing login issues and lack of certain features available on the web version. Some users find it helpful for monitoring, while others are frustrated by its limitations.
Runner up
Datadog's app is criticized for being buggy, difficult to navigate, and lacking essential features, especially for on-call support. Users appreciate its potential and integration capabilities but are frustrated by its poor mobile experience and authentication issues.
Straggler
Dynatrace receives mixed feedback, with users appreciating its real-time alerts and security insights but criticizing the app for lacking features, poor login functionality, and not displaying alerts properly. Some users find it useful, while others see it as needing significant improvements.
Dashboard Absence
The app lacks dashboards and customization options for notifications, limiting its utility for users who need more detailed insights and control.
Limited Features
The app offers only a single feature, which is insufficient for users who expect a comprehensive tool similar to the web interface.
Login Issues
Users experience login problems, particularly with the Edge browser, preventing them from accessing the app's functionalities.
Alert Loading Failure
The app fails to load alerts properly, displaying errors and preventing users from accessing critical incident information.
Environment Detection Failure
The app fails to detect and list user environments, displaying 'No Environment Found' and hindering its core functionality.
On-Call Support Deficiency
The app provides insufficient information for on-call support, limiting its effectiveness for users needing real-time incident management.
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