DuckDuckGo Browser, Search, AI
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Keyboard Input Problem
A few users face issues with the keyboard not allowing letter input during sign-in, which hinders the use of apps requiring alphanumeric codes. This affects about 3% of users.
The keyboard only allows numbers, making it impossible to enter codes with letters.
Ad Interference
Some users encounter unwanted advertisements, such as car insurance ads, that disrupt their browsing experience. This issue affects around 4% of users.
I was interrupted by a car insurance ad that I couldn't exit easily.
Frequent Crashes
A number of users report that the app crashes when accessing the favorites menu, causing frustration and inconvenience. This problem affects about 6% of users.
The app crashes when I try to scroll through my favorites menu.
Users' choice
Brave Browser is highly praised for its robust ad-blocking capabilities and privacy features, with many users appreciating the lack of ads and the ability to browse securely. However, some users have noted issues with the user interface and occasional bugs, but overall, it is considered a strong alternative to mainstream browsers.
Runner up
DuckDuckGo receives mixed feedback, with users appreciating its privacy features and ad-blocking capabilities, but some express concerns over bugs and frequent updates. While many users feel more secure using DuckDuckGo, others have experienced technical issues and are frustrated with certain design changes.
Straggler
Firefox Focus is commended for its privacy-centric approach and minimalistic design, which many users find appealing for quick and private browsing. However, the lack of features like multiple tabs and occasional functionality issues are points of criticism, though it remains a favorite for those prioritizing privacy.
Password Migration Issues
Users experience incomplete migration of passwords from Chrome, leading to missing credentials on websites despite being listed in the app.
Keyboard Input Limitation
The app's keyboard restricts input to numbers only during sign-in, preventing users from entering necessary letters for codes.
Unexpected Ads
Users encounter intrusive advertisements, such as car insurance ads, upon opening the app, disrupting the browsing experience.
Frequent App Crashes
Scrolling through the favorites menu causes the app to crash, hindering access to saved pages and leading to user frustration.
Excessive Updates
Frequent app updates, up to six in four weeks, are burdensome for users with limited data plans, leading to throttling by carriers.
AI Features Default On
AI features are enabled by default, requiring users to manually disable them in every new tab, which is inconvenient and counterintuitive.
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