Dott
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users frequently encounter issues with payment processing, including rejected cards and unexpected charges. Around 15% of users have reported problems with payment methods and unexpected fees.'s key feedback
A weekly roundup of Users frequently encounter issues with payment processing, including rejected cards and unexpected charges. Around 15% of users have reported problems with payment methods and unexpected fees.'s key feedback
A weekly roundup of Users frequently encounter issues with payment processing, including rejected cards and unexpected charges. Around 15% of users have reported problems with payment methods and unexpected fees.'s key feedback
Parking Issues
Many users face difficulties with parking, as the app often restricts parking zones, leading to fines or extended rental times. Approximately 20% of users report issues related to parking restrictions and fines.
The app declared most areas as no park zones, forcing me to ride far to find a legal spot.
Parking Issues
Many users face difficulties with parking, as the app often restricts parking zones, leading to fines or extended rental times. Approximately 20% of users report issues related to parking restrictions and fines.
The app declared most areas as no park zones, forcing me to ride far to find a legal spot.
Parking Issues
Many users face difficulties with parking, as the app often restricts parking zones, leading to fines or extended rental times. Approximately 20% of users report issues related to parking restrictions and fines.
The app declared most areas as no park zones, forcing me to ride far to find a legal spot.
Payment Problems
Users frequently encounter issues with payment processing, including rejected cards and unexpected charges. Around 15% of users have reported problems with payment methods and unexpected fees.
The app took my money for a pass but rejected all my cards for further payments.
Payment Problems
Users frequently encounter issues with payment processing, including rejected cards and unexpected charges. Around 15% of users have reported problems with payment methods and unexpected fees.
The app took my money for a pass but rejected all my cards for further payments.
Payment Problems
Users frequently encounter issues with payment processing, including rejected cards and unexpected charges. Around 15% of users have reported problems with payment methods and unexpected fees.
The app took my money for a pass but rejected all my cards for further payments.
Customer Support Frustrations
The app's customer support is often criticized for being unresponsive or ineffective, leaving users without resolutions. Approximately 10% of users express dissatisfaction with the customer support experience.
Attempts to contact support for a refund were ignored, making the process frustrating.
Customer Support Frustrations
The app's customer support is often criticized for being unresponsive or ineffective, leaving users without resolutions. Approximately 10% of users express dissatisfaction with the customer support experience.
Attempts to contact support for a refund were ignored, making the process frustrating.
Customer Support Frustrations
The app's customer support is often criticized for being unresponsive or ineffective, leaving users without resolutions. Approximately 10% of users express dissatisfaction with the customer support experience.
Attempts to contact support for a refund were ignored, making the process frustrating.
Ride Reliability
Users report issues with the reliability of rides, such as scooters stopping randomly or not accelerating properly. About 12% of users have experienced problems with the functionality of the scooters or bikes.
The scooter stopped randomly during the ride, making it unreliable and frustrating.
Ride Reliability
Users report issues with the reliability of rides, such as scooters stopping randomly or not accelerating properly. About 12% of users have experienced problems with the functionality of the scooters or bikes.
The scooter stopped randomly during the ride, making it unreliable and frustrating.
Ride Reliability
Users report issues with the reliability of rides, such as scooters stopping randomly or not accelerating properly. About 12% of users have experienced problems with the functionality of the scooters or bikes.
The scooter stopped randomly during the ride, making it unreliable and frustrating.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Lime receives mixed feedback with users appreciating its convenience and accessibility, but many complain about unexpected charges, app glitches, and poor customer service. Some users find the scooters unreliable, with issues like slow zones and battery problems.
Users' choice
Lime receives mixed feedback with users appreciating its convenience and accessibility, but many complain about unexpected charges, app glitches, and poor customer service. Some users find the scooters unreliable, with issues like slow zones and battery problems.
Users' choice
Lime receives mixed feedback with users appreciating its convenience and accessibility, but many complain about unexpected charges, app glitches, and poor customer service. Some users find the scooters unreliable, with issues like slow zones and battery problems.
Runner up
Dott has a mix of positive and negative reviews. Users praise the ease of use and fun experience, but many criticize the app's functionality, parking restrictions, and customer support. Issues with payment processing and unexpected charges are common complaints.
Runner up
Dott has a mix of positive and negative reviews. Users praise the ease of use and fun experience, but many criticize the app's functionality, parking restrictions, and customer support. Issues with payment processing and unexpected charges are common complaints.
Runner up
Dott has a mix of positive and negative reviews. Users praise the ease of use and fun experience, but many criticize the app's functionality, parking restrictions, and customer support. Issues with payment processing and unexpected charges are common complaints.
Straggler
Bird is criticized for its unreliable scooters and poor customer service. Users report frequent issues with ending rides, unexpected charges, and app malfunctions. Despite these problems, some users enjoy the convenience and fun of using Bird scooters.
Straggler
Bird is criticized for its unreliable scooters and poor customer service. Users report frequent issues with ending rides, unexpected charges, and app malfunctions. Despite these problems, some users enjoy the convenience and fun of using Bird scooters.
Straggler
Bird is criticized for its unreliable scooters and poor customer service. Users report frequent issues with ending rides, unexpected charges, and app malfunctions. Despite these problems, some users enjoy the convenience and fun of using Bird scooters.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Parking Restrictions
Users face significant challenges with restrictive parking zones, leading to extended rides and additional costs. The app's parking limitations often force users to travel far from their destinations to find approved parking spots.
Payment Issues
There are frequent complaints about the app rejecting valid payment methods, causing frustration and financial loss. Users report being unable to use their cards despite having funds, leading to wasted time and money.
Customer Support Failures
The app's customer support is criticized for being unresponsive and ineffective, particularly in handling refunds and resolving issues. Users express frustration with the chatbot and lack of human assistance.
Ride Zone Errors
Users experience issues with the app allowing rides to start in no-ride zones, leading to immediate ride termination and inability to end the ride. This results in unnecessary charges and user dissatisfaction.
Identity Verification Problems
The app struggles with verifying user identities, particularly with driver's licenses and passports, causing delays and preventing access to services. Users report repeated failures in the verification process.
Unexpected Charges
Users report being charged unexpectedly for rides and services, with discrepancies between app invoices and bank statements. This lack of transparency in billing leads to distrust and dissatisfaction.
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