Doctor On Demand
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 10% of users express dissatisfaction with being redirected to in-person care despite the app's promise of comprehensive telehealth services, feeling that the service does not meet their expectations for convenience and accessibility.'s key feedback
A weekly roundup of Around 10% of users express dissatisfaction with being redirected to in-person care despite the app's promise of comprehensive telehealth services, feeling that the service does not meet their expectations for convenience and accessibility.'s key feedback
A weekly roundup of Around 10% of users express dissatisfaction with being redirected to in-person care despite the app's promise of comprehensive telehealth services, feeling that the service does not meet their expectations for convenience and accessibility.'s key feedback
Billing Issues
A significant number of users, approximately 15%, report being charged for appointments they did not miss or for services not rendered, with difficulties in resolving these billing disputes through customer support. This has led to frustration and distrust in the service.
I was charged $230 for a late cancellation for an appointment I was present and on time for, and I'm being told to wait 6 weeks for a review.
Billing Issues
A significant number of users, approximately 15%, report being charged for appointments they did not miss or for services not rendered, with difficulties in resolving these billing disputes through customer support. This has led to frustration and distrust in the service.
I was charged $230 for a late cancellation for an appointment I was present and on time for, and I'm being told to wait 6 weeks for a review.
Billing Issues
A significant number of users, approximately 15%, report being charged for appointments they did not miss or for services not rendered, with difficulties in resolving these billing disputes through customer support. This has led to frustration and distrust in the service.
I was charged $230 for a late cancellation for an appointment I was present and on time for, and I'm being told to wait 6 weeks for a review.
Service Limitations
Around 10% of users express dissatisfaction with being redirected to in-person care despite the app's promise of comprehensive telehealth services, feeling that the service does not meet their expectations for convenience and accessibility.
The doctor was very rude and told us to go to an urgent care center instead of helping us through the app.
Service Limitations
Around 10% of users express dissatisfaction with being redirected to in-person care despite the app's promise of comprehensive telehealth services, feeling that the service does not meet their expectations for convenience and accessibility.
The doctor was very rude and told us to go to an urgent care center instead of helping us through the app.
Service Limitations
Around 10% of users express dissatisfaction with being redirected to in-person care despite the app's promise of comprehensive telehealth services, feeling that the service does not meet their expectations for convenience and accessibility.
The doctor was very rude and told us to go to an urgent care center instead of helping us through the app.
Prescription Delays
Approximately 8% of users experience issues with prescription fulfillment, such as delays or errors in sending prescriptions to pharmacies, which can lead to serious health consequences for those relying on timely medication.
The provider never put in the script for my medication, and customer support was unhelpful, leaving me without necessary medication.
Prescription Delays
Approximately 8% of users experience issues with prescription fulfillment, such as delays or errors in sending prescriptions to pharmacies, which can lead to serious health consequences for those relying on timely medication.
The provider never put in the script for my medication, and customer support was unhelpful, leaving me without necessary medication.
Prescription Delays
Approximately 8% of users experience issues with prescription fulfillment, such as delays or errors in sending prescriptions to pharmacies, which can lead to serious health consequences for those relying on timely medication.
The provider never put in the script for my medication, and customer support was unhelpful, leaving me without necessary medication.
Customer Support Delays
About 12% of users report slow and ineffective customer support responses, with some waiting weeks for resolution of issues, which exacerbates their frustration and impacts their trust in the service.
If you need help, they have super slow response times, taking up to a week to get an answer, which is often inaccurate.
Customer Support Delays
About 12% of users report slow and ineffective customer support responses, with some waiting weeks for resolution of issues, which exacerbates their frustration and impacts their trust in the service.
If you need help, they have super slow response times, taking up to a week to get an answer, which is often inaccurate.
Customer Support Delays
About 12% of users report slow and ineffective customer support responses, with some waiting weeks for resolution of issues, which exacerbates their frustration and impacts their trust in the service.
If you need help, they have super slow response times, taking up to a week to get an answer, which is often inaccurate.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Doctor On Demand receives mixed feedback. Many users praise the convenience, professionalism, and efficiency of the service, highlighting the ease of accessing care without leaving home. However, some users report issues with billing, customer support, and appointment cancellations, leading to frustration and dissatisfaction.
Users' choice
Doctor On Demand receives mixed feedback. Many users praise the convenience, professionalism, and efficiency of the service, highlighting the ease of accessing care without leaving home. However, some users report issues with billing, customer support, and appointment cancellations, leading to frustration and dissatisfaction.
Users' choice
Doctor On Demand receives mixed feedback. Many users praise the convenience, professionalism, and efficiency of the service, highlighting the ease of accessing care without leaving home. However, some users report issues with billing, customer support, and appointment cancellations, leading to frustration and dissatisfaction.
Runner up
Amwell is generally well-received, with users appreciating the convenience and professionalism of the service. Many users find the app easy to use and the doctors attentive and helpful. However, some users experience technical issues and dissatisfaction with prescription handling, which can detract from the overall experience.
Runner up
Amwell is generally well-received, with users appreciating the convenience and professionalism of the service. Many users find the app easy to use and the doctors attentive and helpful. However, some users experience technical issues and dissatisfaction with prescription handling, which can detract from the overall experience.
Runner up
Amwell is generally well-received, with users appreciating the convenience and professionalism of the service. Many users find the app easy to use and the doctors attentive and helpful. However, some users experience technical issues and dissatisfaction with prescription handling, which can detract from the overall experience.
Straggler
MDLIVE is praised for its convenience and quick access to healthcare professionals. Users appreciate the ease of use and the ability to receive care without visiting a physical location. However, some users report long wait times and issues with the app's functionality, which can lead to frustration.
Straggler
MDLIVE is praised for its convenience and quick access to healthcare professionals. Users appreciate the ease of use and the ability to receive care without visiting a physical location. However, some users report long wait times and issues with the app's functionality, which can lead to frustration.
Straggler
MDLIVE is praised for its convenience and quick access to healthcare professionals. Users appreciate the ease of use and the ability to receive care without visiting a physical location. However, some users report long wait times and issues with the app's functionality, which can lead to frustration.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Billing Discrepancies
Users experience unexpected charges and billing issues, such as being charged for late cancellations despite attending appointments. This creates distrust and frustration, especially when customer support is unresponsive or unhelpful.
Prescription Issues
There are significant problems with prescription management, including delays and errors in sending prescriptions to pharmacies, leading to potential health risks for users dependent on timely medication.
Service Limitations
The app's service scope is misleading, as users are often redirected to in-person visits or urgent care, contradicting the promise of comprehensive telehealth solutions.
Technical Glitches
Technical issues such as app crashes, appointment cancellations, and incorrect notifications disrupt the user experience, leading to missed appointments and dissatisfaction.
Customer Support Delays
Response times from customer support are excessively slow, with resolutions taking weeks, which exacerbates user frustration and diminishes trust in the service.
Insurance Confusion
There is confusion and inconsistency regarding insurance coverage and costs, with users receiving conflicting information about pricing and coverage, leading to unexpected expenses.
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