DistroKid
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 15% of users experience issues with uploading music and subscription management, including unexpected charges and difficulties in maintaining the correct subscription level. These problems lead to frustration and financial inconvenience for users.'s key feedback
A weekly roundup of Around 15% of users experience issues with uploading music and subscription management, including unexpected charges and difficulties in maintaining the correct subscription level. These problems lead to frustration and financial inconvenience for users.'s key feedback
A weekly roundup of Around 15% of users experience issues with uploading music and subscription management, including unexpected charges and difficulties in maintaining the correct subscription level. These problems lead to frustration and financial inconvenience for users.'s key feedback
Customer Service Issues
A significant number of users, approximately 20%, report dissatisfaction with DistroKid's customer service, citing unresponsiveness and lack of direct support. Users express frustration over not being able to speak to a real person and having to wait long periods for email responses.
The customer service is horrible; you cannot speak to a real person if you need any help.
Customer Service Issues
A significant number of users, approximately 20%, report dissatisfaction with DistroKid's customer service, citing unresponsiveness and lack of direct support. Users express frustration over not being able to speak to a real person and having to wait long periods for email responses.
The customer service is horrible; you cannot speak to a real person if you need any help.
Customer Service Issues
A significant number of users, approximately 20%, report dissatisfaction with DistroKid's customer service, citing unresponsiveness and lack of direct support. Users express frustration over not being able to speak to a real person and having to wait long periods for email responses.
The customer service is horrible; you cannot speak to a real person if you need any help.
Upload and Subscription Problems
Around 15% of users experience issues with uploading music and subscription management, including unexpected charges and difficulties in maintaining the correct subscription level. These problems lead to frustration and financial inconvenience for users.
I still haven’t had my songs uploaded from 2 months ago, and I keep having to delete and reupload them.
Upload and Subscription Problems
Around 15% of users experience issues with uploading music and subscription management, including unexpected charges and difficulties in maintaining the correct subscription level. These problems lead to frustration and financial inconvenience for users.
I still haven’t had my songs uploaded from 2 months ago, and I keep having to delete and reupload them.
Upload and Subscription Problems
Around 15% of users experience issues with uploading music and subscription management, including unexpected charges and difficulties in maintaining the correct subscription level. These problems lead to frustration and financial inconvenience for users.
I still haven’t had my songs uploaded from 2 months ago, and I keep having to delete and reupload them.
Account and Payment Glitches
Approximately 10% of users report technical glitches related to account access and payment processing, such as being logged out unexpectedly or being asked to repurchase memberships. These issues disrupt user experience and cause financial concerns.
I bought a $22 music plan, and it logged me out, asking me to buy another membership.
Account and Payment Glitches
Approximately 10% of users report technical glitches related to account access and payment processing, such as being logged out unexpectedly or being asked to repurchase memberships. These issues disrupt user experience and cause financial concerns.
I bought a $22 music plan, and it logged me out, asking me to buy another membership.
Account and Payment Glitches
Approximately 10% of users report technical glitches related to account access and payment processing, such as being logged out unexpectedly or being asked to repurchase memberships. These issues disrupt user experience and cause financial concerns.
I bought a $22 music plan, and it logged me out, asking me to buy another membership.
Copyright and Playlist Mismanagement
About 8% of users face challenges with copyright claims and playlist management, where music is wrongfully taken down or added to botted playlists, leading to account bans and loss of music. This creates a sense of insecurity and lack of control over their content.
They let some random take down an album I produced, and there's 0 protection for the artist.
Copyright and Playlist Mismanagement
About 8% of users face challenges with copyright claims and playlist management, where music is wrongfully taken down or added to botted playlists, leading to account bans and loss of music. This creates a sense of insecurity and lack of control over their content.
They let some random take down an album I produced, and there's 0 protection for the artist.
Copyright and Playlist Mismanagement
About 8% of users face challenges with copyright claims and playlist management, where music is wrongfully taken down or added to botted playlists, leading to account bans and loss of music. This creates a sense of insecurity and lack of control over their content.
They let some random take down an album I produced, and there's 0 protection for the artist.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
DistroKid receives mixed feedback. Users appreciate its ease of use and the ability to distribute music across multiple platforms quickly. However, many users express frustration with customer service, unexpected charges, and issues with account management.
Users' choice
DistroKid receives mixed feedback. Users appreciate its ease of use and the ability to distribute music across multiple platforms quickly. However, many users express frustration with customer service, unexpected charges, and issues with account management.
Users' choice
DistroKid receives mixed feedback. Users appreciate its ease of use and the ability to distribute music across multiple platforms quickly. However, many users express frustration with customer service, unexpected charges, and issues with account management.
Runner up
TuneCore is generally well-regarded for its straightforward distribution services and reliable payment system. Users appreciate the transparency in earnings and the ability to keep 100% of their royalties, though some mention the service can be pricey.
Runner up
TuneCore is generally well-regarded for its straightforward distribution services and reliable payment system. Users appreciate the transparency in earnings and the ability to keep 100% of their royalties, though some mention the service can be pricey.
Runner up
TuneCore is generally well-regarded for its straightforward distribution services and reliable payment system. Users appreciate the transparency in earnings and the ability to keep 100% of their royalties, though some mention the service can be pricey.
Straggler
Amuse receives largely negative feedback, with users complaining about poor customer service, account suspensions, and unexpected charges. Many users feel the platform has become less reliable over time, with issues in music distribution and account management.
Straggler
Amuse receives largely negative feedback, with users complaining about poor customer service, account suspensions, and unexpected charges. Many users feel the platform has become less reliable over time, with issues in music distribution and account management.
Straggler
Amuse receives largely negative feedback, with users complaining about poor customer service, account suspensions, and unexpected charges. Many users feel the platform has become less reliable over time, with issues in music distribution and account management.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Customer Service Gaps
Users experience significant frustration with the lack of responsive and effective customer service, often unable to reach a real person for assistance. This leads to unresolved issues and dissatisfaction with the support process.
Unauthorized Charges
There are complaints about unexpected charges and subscription upgrades without user consent, causing financial strain and requiring lengthy resolution processes. This issue undermines trust and satisfaction with the billing system.
Upload Failures
Users report persistent issues with music uploads not appearing on platforms, leading to repeated attempts and frustration. This affects the reliability of the service and user confidence in distribution capabilities.
Account Access Issues
Some users face problems with account access, including being logged out unexpectedly and prompted to repurchase memberships. This disrupts user experience and raises concerns about account security and stability.
Playlist Manipulation
There are concerns about being added to botted playlists, resulting in fake streams and subsequent music takedowns. This issue highlights a need for better playlist management and protection against fraudulent activities.
Copyright Disputes
Users express frustration over wrongful takedowns due to false copyright claims, with inadequate support to resolve these disputes. This lack of protection for artists' content is a significant pain point.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal