Deliveroo
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Many users express dissatisfaction with the customer service, citing unhelpful responses and lack of resolution for issues like missing items or incorrect orders. This problem impacts around 25% of users.'s key feedback
A weekly roundup of Many users express dissatisfaction with the customer service, citing unhelpful responses and lack of resolution for issues like missing items or incorrect orders. This problem impacts around 25% of users.'s key feedback
A weekly roundup of Many users express dissatisfaction with the customer service, citing unhelpful responses and lack of resolution for issues like missing items or incorrect orders. This problem impacts around 25% of users.'s key feedback
Late Deliveries
A significant number of users report consistent issues with late deliveries, often exceeding an hour beyond the expected time. This affects approximately 30% of users, leading to frustration and app deletions.
Deliveries are always late, sometimes by more than an hour, with no compensation offered.
Late Deliveries
A significant number of users report consistent issues with late deliveries, often exceeding an hour beyond the expected time. This affects approximately 30% of users, leading to frustration and app deletions.
Deliveries are always late, sometimes by more than an hour, with no compensation offered.
Late Deliveries
A significant number of users report consistent issues with late deliveries, often exceeding an hour beyond the expected time. This affects approximately 30% of users, leading to frustration and app deletions.
Deliveries are always late, sometimes by more than an hour, with no compensation offered.
Poor Customer Service
Many users express dissatisfaction with the customer service, citing unhelpful responses and lack of resolution for issues like missing items or incorrect orders. This problem impacts around 25% of users.
Customer service is unresponsive and fails to resolve issues like missing food.
Poor Customer Service
Many users express dissatisfaction with the customer service, citing unhelpful responses and lack of resolution for issues like missing items or incorrect orders. This problem impacts around 25% of users.
Customer service is unresponsive and fails to resolve issues like missing food.
Poor Customer Service
Many users express dissatisfaction with the customer service, citing unhelpful responses and lack of resolution for issues like missing items or incorrect orders. This problem impacts around 25% of users.
Customer service is unresponsive and fails to resolve issues like missing food.
App Functionality Issues
Users frequently encounter problems with the app's functionality, such as forced updates, inability to open the app, and incorrect order settings. These issues affect about 15% of users.
The app forces updates and sometimes won't open, causing order disruptions.
App Functionality Issues
Users frequently encounter problems with the app's functionality, such as forced updates, inability to open the app, and incorrect order settings. These issues affect about 15% of users.
The app forces updates and sometimes won't open, causing order disruptions.
App Functionality Issues
Users frequently encounter problems with the app's functionality, such as forced updates, inability to open the app, and incorrect order settings. These issues affect about 15% of users.
The app forces updates and sometimes won't open, causing order disruptions.
Refund and Compensation Problems
A notable portion of users experience difficulties in obtaining refunds or compensation for undelivered or incorrect orders, affecting approximately 20% of users.
Refunds are hard to get, even when orders are wrong or not delivered.
Refund and Compensation Problems
A notable portion of users experience difficulties in obtaining refunds or compensation for undelivered or incorrect orders, affecting approximately 20% of users.
Refunds are hard to get, even when orders are wrong or not delivered.
Refund and Compensation Problems
A notable portion of users experience difficulties in obtaining refunds or compensation for undelivered or incorrect orders, affecting approximately 20% of users.
Refunds are hard to get, even when orders are wrong or not delivered.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Uber Eats receives mixed feedback, with users praising its convenience and fast service, but criticizing its customer support and high fees. Many users report issues with incorrect or missing orders and difficulty in obtaining refunds.
Users' choice
Uber Eats receives mixed feedback, with users praising its convenience and fast service, but criticizing its customer support and high fees. Many users report issues with incorrect or missing orders and difficulty in obtaining refunds.
Users' choice
Uber Eats receives mixed feedback, with users praising its convenience and fast service, but criticizing its customer support and high fees. Many users report issues with incorrect or missing orders and difficulty in obtaining refunds.
Runner up
DoorDash is appreciated for its variety and convenience, but users frequently complain about delivery errors, high costs, and poor customer service. Some users express frustration with the app's functionality and the quality of delivery personnel.
Runner up
DoorDash is appreciated for its variety and convenience, but users frequently complain about delivery errors, high costs, and poor customer service. Some users express frustration with the app's functionality and the quality of delivery personnel.
Runner up
DoorDash is appreciated for its variety and convenience, but users frequently complain about delivery errors, high costs, and poor customer service. Some users express frustration with the app's functionality and the quality of delivery personnel.
Straggler
Deliveroo experiences mixed reviews, with some users appreciating its ease of use and variety of options, while others criticize its customer service and frequent delivery issues. Users often report problems with order accuracy and delayed deliveries.
Straggler
Deliveroo experiences mixed reviews, with some users appreciating its ease of use and variety of options, while others criticize its customer service and frequent delivery issues. Users often report problems with order accuracy and delayed deliveries.
Straggler
Deliveroo experiences mixed reviews, with some users appreciating its ease of use and variety of options, while others criticize its customer service and frequent delivery issues. Users often report problems with order accuracy and delayed deliveries.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Refund Delays
Customers experience significant delays in receiving refunds after order cancellations, sometimes waiting over ten days without resolution. This issue undermines trust and satisfaction, leading to app deletions.
Customer Service Gaps
The app's customer service is often unresponsive or ineffective, failing to resolve issues like missing items or incorrect orders, which frustrates users and leads to app abandonment.
Delivery Inconsistencies
Deliveries are frequently late or incorrect, with no effective resolution or compensation offered, causing dissatisfaction and app deletions.
App Functionality Issues
Users face app functionality problems, such as forced updates and diagnostic errors, which hinder their ability to place orders and use the service effectively.
Subscription Management
The app's subscription management is confusing, with users unable to easily cancel or pause subscriptions, leading to unexpected charges.
Order Option Errors
The app sometimes automatically changes delivery options to collection without user consent, causing confusion and inconvenience.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal