Cuvva
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users report persistent technical problems, particularly with the app's photo verification feature, affecting around 15% of users. These issues prevent users from completing necessary steps, leading to frustration and abandonment.'s key feedback
A weekly roundup of Users report persistent technical problems, particularly with the app's photo verification feature, affecting around 15% of users. These issues prevent users from completing necessary steps, leading to frustration and abandonment.'s key feedback
A weekly roundup of Users report persistent technical problems, particularly with the app's photo verification feature, affecting around 15% of users. These issues prevent users from completing necessary steps, leading to frustration and abandonment.'s key feedback
Age Restrictions
A significant number of users are frustrated by the app's inability to provide insurance for drivers under 19, affecting approximately 10% of users. This limitation leads potential customers to seek alternatives that cater to younger drivers.
Cuvva doesn't offer insurance for under 19s, unlike other providers.
Age Restrictions
A significant number of users are frustrated by the app's inability to provide insurance for drivers under 19, affecting approximately 10% of users. This limitation leads potential customers to seek alternatives that cater to younger drivers.
Cuvva doesn't offer insurance for under 19s, unlike other providers.
Age Restrictions
A significant number of users are frustrated by the app's inability to provide insurance for drivers under 19, affecting approximately 10% of users. This limitation leads potential customers to seek alternatives that cater to younger drivers.
Cuvva doesn't offer insurance for under 19s, unlike other providers.
Technical Issues
Users report persistent technical problems, particularly with the app's photo verification feature, affecting around 15% of users. These issues prevent users from completing necessary steps, leading to frustration and abandonment.
The app's selfie feature is buggy, making it impossible to take a required photo.
Technical Issues
Users report persistent technical problems, particularly with the app's photo verification feature, affecting around 15% of users. These issues prevent users from completing necessary steps, leading to frustration and abandonment.
The app's selfie feature is buggy, making it impossible to take a required photo.
Technical Issues
Users report persistent technical problems, particularly with the app's photo verification feature, affecting around 15% of users. These issues prevent users from completing necessary steps, leading to frustration and abandonment.
The app's selfie feature is buggy, making it impossible to take a required photo.
Pricing Concerns
Many users find Cuvva's pricing uncompetitive compared to other providers, with about 20% expressing dissatisfaction over high costs for short-term insurance.
Cuvva's insurance is much more expensive than competitors for the same coverage period.
Pricing Concerns
Many users find Cuvva's pricing uncompetitive compared to other providers, with about 20% expressing dissatisfaction over high costs for short-term insurance.
Cuvva's insurance is much more expensive than competitors for the same coverage period.
Pricing Concerns
Many users find Cuvva's pricing uncompetitive compared to other providers, with about 20% expressing dissatisfaction over high costs for short-term insurance.
Cuvva's insurance is much more expensive than competitors for the same coverage period.
Customer Service Issues
A portion of users, approximately 10%, experience poor customer service, particularly when trying to resolve issues or cancel policies, leading to dissatisfaction and negative experiences.
Customer service was unhelpful and made it difficult to cancel my policy.
Customer Service Issues
A portion of users, approximately 10%, experience poor customer service, particularly when trying to resolve issues or cancel policies, leading to dissatisfaction and negative experiences.
Customer service was unhelpful and made it difficult to cancel my policy.
Customer Service Issues
A portion of users, approximately 10%, experience poor customer service, particularly when trying to resolve issues or cancel policies, leading to dissatisfaction and negative experiences.
Customer service was unhelpful and made it difficult to cancel my policy.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client

Users' choice
Veygo receives high praise for its ease of use, competitive pricing, and suitability for young and learner drivers. Users appreciate the app's convenience and the ability to get temporary insurance quickly, although some have experienced technical issues.

Users' choice
Veygo receives high praise for its ease of use, competitive pricing, and suitability for young and learner drivers. Users appreciate the app's convenience and the ability to get temporary insurance quickly, although some have experienced technical issues.

Users' choice
Veygo receives high praise for its ease of use, competitive pricing, and suitability for young and learner drivers. Users appreciate the app's convenience and the ability to get temporary insurance quickly, although some have experienced technical issues.

Runner up
Cuvva is appreciated for its straightforward and reliable service, with many users finding it easy to use and efficient for temporary insurance needs. However, some users criticize its pricing and customer service, noting issues with app functionality and policy management.

Runner up
Cuvva is appreciated for its straightforward and reliable service, with many users finding it easy to use and efficient for temporary insurance needs. However, some users criticize its pricing and customer service, noting issues with app functionality and policy management.

Runner up
Cuvva is appreciated for its straightforward and reliable service, with many users finding it easy to use and efficient for temporary insurance needs. However, some users criticize its pricing and customer service, noting issues with app functionality and policy management.

Straggler
Tempcover is valued for its ease of setup and good communication, with users finding it a reliable option for short-term insurance. Despite this, some users report technical issues with the app and dissatisfaction with customer service.

Straggler
Tempcover is valued for its ease of setup and good communication, with users finding it a reliable option for short-term insurance. Despite this, some users report technical issues with the app and dissatisfaction with customer service.

Straggler
Tempcover is valued for its ease of setup and good communication, with users finding it a reliable option for short-term insurance. Despite this, some users report technical issues with the app and dissatisfaction with customer service.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Age Restriction
Cuvva does not provide insurance for drivers under 19, limiting its accessibility compared to competitors like Veygo.
Selfie Verification Bug
The app's selfie verification feature is malfunctioning, preventing users from completing the necessary steps to obtain insurance.
Policy Limitations
Cuvva's insurance policies do not cover certain vehicle types, such as vans with many seats, contradicting its advertised flexibility.
Ghost Broker Allegations
There are concerns about Cuvva's legitimacy, with accusations of it being a 'ghost broker' that cannot protect users in accidents.
Persistent Marketing Emails
Users are frustrated with the excessive marketing emails from Cuvva, which continue even after app download and usage.
Data Retention Concerns
Cuvva retains user data for seven years, causing privacy concerns among users who wish to delete their accounts.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.





Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.


Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.


Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.


Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers

700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.

700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.

700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences

70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences

70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal


