Crypto.com
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Account Access Issues
Users face significant challenges accessing their accounts, often due to verification problems or app malfunctions, leading to frustration and potential financial loss. The lack of effective customer support exacerbates these issues, leaving users stranded without access to their funds.
High Transaction Fees
The app imposes unexpectedly high transaction fees, which users find excessive and unjustified, especially for small transactions. This has led to dissatisfaction and accusations of the platform being a scam.
Customer Support Deficiencies
The customer support system is perceived as inadequate, with users reporting unresponsive or unhelpful interactions that fail to resolve their issues. This lack of support is a major pain point, leading to user dissatisfaction and distrust.
App Stability Problems
Frequent app crashes and forced updates disrupt user experience, making trading and account management cumbersome and unreliable. These technical issues can lead to financial losses due to missed trading opportunities.
Delayed Transactions
Users experience significant delays in transaction processing, such as deposits and withdrawals, which can take days to complete. This delay undermines the app's reliability and frustrates users who expect timely financial operations.
Verification and Security Concerns
The app's verification process is problematic, with valid IDs often not accepted, and users feel exposed to security risks. This creates barriers to account setup and maintenance, leading to user frustration and potential security vulnerabilities.
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