Crumbl
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Accessibility Problems
A small percentage of users, around 3%, report that the app fails to open or crashes frequently, which prevents them from using it effectively. This issue can be frustrating and may deter users from engaging with the app.
The app won't open even after restarting my phone, and this issue has persisted for a month.
Users' choice
Crumbl receives overwhelmingly positive feedback for its delicious cookies and user-friendly app, with many users praising the variety of flavors and the convenience of ordering. However, some users report issues with app functionality, such as login problems and glitches.
Runner up
Insomnia Cookies is highly praised for its delicious, warm cookies, especially the vegan options, and its late-night availability. However, users frequently report issues with the app, including bugs and login problems, which detract from the overall experience.
Straggler
Tiff's Treats is appreciated for its delicious cookies and thoughtful gifting options, but the app receives significant criticism for its lack of order tracking, frequent glitches, and frustrating user experience, leading to customer dissatisfaction.
Tip Adjustment Issue
The app's interface does not allow users to finalize tip adjustments as the keyboard remains active, preventing the 'done' button from being clicked.
Gift Card Glitch
Users are unable to utilize their gift card balances on the website, which limits their payment options and causes frustration.
Apple Pay Discrepancy
There is a discrepancy in the amount charged when using Apple Pay, leading to incorrect billing and potential overcharges.
App Launch Failure
The app fails to open for some users, even after restarting their devices, which hinders access to services.
Inconsistent App Performance
Some users experience inconsistent app performance, with issues arising unexpectedly and persisting over time.
User Experience Decline
Recent updates or changes have led to a decline in user experience, with previously smooth operations now facing technical difficulties.
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