myCricket App
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A significant number of users experience issues with receiving verification codes, which prevents them from accessing their accounts or completing transactions. This problem affects around 15% of users, causing inconvenience and dissatisfaction.'s key feedback
A weekly roundup of A significant number of users experience issues with receiving verification codes, which prevents them from accessing their accounts or completing transactions. This problem affects around 15% of users, causing inconvenience and dissatisfaction.'s key feedback
A weekly roundup of A significant number of users experience issues with receiving verification codes, which prevents them from accessing their accounts or completing transactions. This problem affects around 15% of users, causing inconvenience and dissatisfaction.'s key feedback
Auto Pay Issues
Many users report problems with the Auto Pay feature, where payments fail to process despite having the correct card information. Approximately 20% of users seem to be affected by this issue, leading to frustration and potential service interruptions.
Despite being on auto pay, my payment wasn't processed with the correct card on file.
Auto Pay Issues
Many users report problems with the Auto Pay feature, where payments fail to process despite having the correct card information. Approximately 20% of users seem to be affected by this issue, leading to frustration and potential service interruptions.
Despite being on auto pay, my payment wasn't processed with the correct card on file.
Auto Pay Issues
Many users report problems with the Auto Pay feature, where payments fail to process despite having the correct card information. Approximately 20% of users seem to be affected by this issue, leading to frustration and potential service interruptions.
Despite being on auto pay, my payment wasn't processed with the correct card on file.
Verification Code Failures
A significant number of users experience issues with receiving verification codes, which prevents them from accessing their accounts or completing transactions. This problem affects around 15% of users, causing inconvenience and dissatisfaction.
The app promises to send a verification code, but it never arrives, blocking access.
Verification Code Failures
A significant number of users experience issues with receiving verification codes, which prevents them from accessing their accounts or completing transactions. This problem affects around 15% of users, causing inconvenience and dissatisfaction.
The app promises to send a verification code, but it never arrives, blocking access.
Verification Code Failures
A significant number of users experience issues with receiving verification codes, which prevents them from accessing their accounts or completing transactions. This problem affects around 15% of users, causing inconvenience and dissatisfaction.
The app promises to send a verification code, but it never arrives, blocking access.
Customer Service Frustrations
Users frequently express dissatisfaction with customer service, citing long wait times and unhelpful responses. This issue impacts about 25% of users, leading to a negative perception of the service.
Customer service is hard to reach and unhelpful, making it difficult to resolve issues.
Customer Service Frustrations
Users frequently express dissatisfaction with customer service, citing long wait times and unhelpful responses. This issue impacts about 25% of users, leading to a negative perception of the service.
Customer service is hard to reach and unhelpful, making it difficult to resolve issues.
Customer Service Frustrations
Users frequently express dissatisfaction with customer service, citing long wait times and unhelpful responses. This issue impacts about 25% of users, leading to a negative perception of the service.
Customer service is hard to reach and unhelpful, making it difficult to resolve issues.
App Functionality Problems
The app often crashes or fails to load, particularly when accessing the usage tab or logging in. Approximately 18% of users report these technical issues, which hinder their ability to manage their accounts effectively.
The app crashes every time I try to use the usage tab, making it unreliable.
App Functionality Problems
The app often crashes or fails to load, particularly when accessing the usage tab or logging in. Approximately 18% of users report these technical issues, which hinder their ability to manage their accounts effectively.
The app crashes every time I try to use the usage tab, making it unreliable.
App Functionality Problems
The app often crashes or fails to load, particularly when accessing the usage tab or logging in. Approximately 18% of users report these technical issues, which hinder their ability to manage their accounts effectively.
The app crashes every time I try to use the usage tab, making it unreliable.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Verizon receives mixed feedback, with many users praising its reliable service and customer support, while others criticize the app for being slow and difficult to navigate. Some users express frustration with technical issues and poor customer service experiences.
Users' choice
Verizon receives mixed feedback, with many users praising its reliable service and customer support, while others criticize the app for being slow and difficult to navigate. Some users express frustration with technical issues and poor customer service experiences.
Users' choice
Verizon receives mixed feedback, with many users praising its reliable service and customer support, while others criticize the app for being slow and difficult to navigate. Some users express frustration with technical issues and poor customer service experiences.
Runner up
T-Mobile is appreciated for its customer service and features like T-Mobile Tuesdays, but users often complain about the app's functionality and frequent errors. The app is seen as bloated and inefficient, with many users experiencing difficulties in managing their accounts.
Runner up
T-Mobile is appreciated for its customer service and features like T-Mobile Tuesdays, but users often complain about the app's functionality and frequent errors. The app is seen as bloated and inefficient, with many users experiencing difficulties in managing their accounts.
Runner up
T-Mobile is appreciated for its customer service and features like T-Mobile Tuesdays, but users often complain about the app's functionality and frequent errors. The app is seen as bloated and inefficient, with many users experiencing difficulties in managing their accounts.
Straggler
The myCricket App receives mixed reviews, with users appreciating its affordability and some customer service experiences. However, many users report issues with the app's functionality, such as payment errors and poor customer support, leading to frustration and dissatisfaction.
Straggler
The myCricket App receives mixed reviews, with users appreciating its affordability and some customer service experiences. However, many users report issues with the app's functionality, such as payment errors and poor customer support, leading to frustration and dissatisfaction.
Straggler
The myCricket App receives mixed reviews, with users appreciating its affordability and some customer service experiences. However, many users report issues with the app's functionality, such as payment errors and poor customer support, leading to frustration and dissatisfaction.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Autopay Failures
Autopay is unreliable, with payments not being processed despite correct card details, leading to double charges and user frustration.
Verification Code Issues
Users are unable to receive verification codes, preventing them from accessing their accounts and causing significant inconvenience.
Customer Support Challenges
Customer support is difficult to reach and unhelpful, with long wait times and unresolved issues, leading to dissatisfaction.
App Crashes
The app frequently crashes, especially when accessing the usage tab, disrupting user experience and functionality.
Payment Errors
Payments made through the app are not being posted correctly, causing billing errors and user frustration.
Hotspot Data Purchase
Users cannot purchase additional hotspot data through the app, being redirected to a malfunctioning web browser instead.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal