Creation Finance
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Passcode Resets
Around 40% of users are frustrated by the app's requirement to reset passcodes frequently, even when using biometric login options like Face ID. This repetitive process is seen as cumbersome and unnecessary, leading to dissatisfaction.
I have to reset my passcode every time I want to login, despite having Face ID set up.
Error Messages
Approximately 30% of users experience frequent error messages that prevent them from logging in or making payments. These errors create a barrier to accessing essential app features, leading to user frustration.
Recently signed up with Creation and the app does not work at all, just comes up with an error message about being ‘unable to connect to webservices’.
Account Access
About 25% of users report issues with accessing their accounts, including being blocked after a single login attempt or being unable to view account details. This issue significantly hinders the app's primary function of account management.
Being told I’ve tried to log in 5 times in a row after one login attempt and being blocked.
Users' choice
Clearpay receives overwhelmingly positive feedback for its ease of use and flexibility, allowing users to split payments into manageable installments. Users appreciate the convenience and lack of interest charges, making it a popular choice for budgeting and shopping.
Runner up
Klarna is praised for its convenience and flexibility in payment options, allowing users to spread costs over time. However, some users report issues with customer service and account management, leading to frustration and dissatisfaction.
Straggler
Creation Finance receives mixed feedback, with users appreciating the app's features for managing finance agreements but facing significant issues with login and registration processes. Many users report technical problems and poor customer support, leading to a frustrating user experience.
Login Issues
Users face persistent login problems, including being forced to reset passcodes frequently and encountering endless loops during authentication. This severely impacts user experience and accessibility.
Passcode Resets
The app frequently requires users to reset their passcodes, even when biometric login options are enabled, leading to frustration and decreased usability.
Error Messages
Users encounter constant error messages that prevent them from logging in or making payments, indicating a need for improved error handling and system stability.
Account Access
There are significant issues with account access, where users are unable to view or manage their accounts due to app malfunctions, affecting financial management capabilities.
E-signature Failures
The e-signature feature is unreliable, with users unable to complete agreements, which could hinder new customer onboarding and contract finalization.
Unexpected Notifications
Users receive unsolicited push notifications, which disrupts their experience and suggests a need for better notification management and user preference settings.
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