Crayola
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Subscription Transparency
Users are upset about the lack of upfront information regarding the subscription fees, feeling misled when they discover they need to pay to access most features. This issue affects about 25% of users, who wish for clearer communication about costs before downloading.
I downloaded the game for my granddaughter, but it didn't mention upfront that you have to pay to play anything.
Frequent Crashes
A significant number of users report that the app frequently crashes, disrupting gameplay and causing frustration, especially for young children. This technical issue affects around 15% of users, who find it hampers the app's usability.
The app constantly crashes, which is frustrating for my child who is in the middle of creating something.
Limited Free Content
Users are disappointed with the limited amount of free content available, feeling that the app does not offer enough activities without a subscription. Approximately 20% of users express dissatisfaction with the restricted access to games and features.
You have to pay for like half the games, which is disappointing when you expect more free content.
Users' choice
Khan Academy Kids is highly praised for being a free, educational app that offers a wide range of learning activities without any cost. Users appreciate its engaging content and the fact that it supports children's learning in a fun and interactive way.
Runner up
PBS Kids Games is well-received for its educational value and nostalgic appeal, offering a variety of games based on popular children's shows. Users enjoy the ad-free experience and the app's ability to entertain and educate children simultaneously.
Straggler
Crayola receives mixed feedback; while many users enjoy the creative and educational activities, there are frequent complaints about the app's glitches, crashes, and the need for a paid subscription to access full features, which frustrates some users.
Time Limit Frustration
Users are frustrated with the restrictive time limits imposed by the guest pass, which only allows for a few minutes of play before requiring a subscription. This limitation is perceived as a barrier to enjoying the app's full potential.
Subscription Transparency
There is a lack of upfront clarity regarding the subscription model, leading to user dissatisfaction when they discover they must pay to access most features. This has resulted in negative perceptions of the app's value proposition.
Frequent Crashes
The app frequently crashes, disrupting the user experience and causing frustration, especially for young children in the middle of activities. This technical issue undermines the app's reliability and user satisfaction.
In-App Purchase Issues
Accidental in-app purchases have occurred, and users have faced difficulties obtaining refunds, leading to dissatisfaction with customer service. This issue highlights the need for improved purchase controls and refund policies.
Limited Free Content
The app offers limited free content, which is perceived as insufficient for meaningful engagement without a subscription. Users feel that the free version does not provide enough value or entertainment.
Account Creation Problems
Users have encountered issues with account creation, preventing them from accessing the app's features. This technical barrier is causing frustration and hindering user onboarding.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
