Costco
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Search Functionality
Users are frustrated with the app's search functionality, which often returns irrelevant results or fails to find items that are available. This affects about 15% of users who rely on the app to check product availability and details.
Searching for products often yields irrelevant results, making it difficult to find what I'm looking for.
Location and Delivery Issues
Many users experience problems with the app defaulting to incorrect delivery locations or failing to show in-store availability, affecting around 10% of users who want to plan their shopping trips efficiently.
The app defaults to the wrong delivery location and doesn't show what's available in the warehouse.
Passkey and Login Frustrations
A portion of users are annoyed by repeated prompts to switch to a passkey for login, which interrupts their app experience. This issue affects about 5% of users who find the login process cumbersome and intrusive.
The app constantly interrupts with passkey prompts, making it frustrating to use.
Users' choice
Sam's Club receives high praise for its convenient delivery service, user-friendly app, and excellent customer service. Many users appreciate the ease of shopping and the availability of products, although some express frustration with shipping costs and occasional app glitches.
Runner up
Costco's app receives mixed feedback, with users appreciating the ease of use and competitive pricing, but many report technical issues such as app crashes, login problems, and difficulties with the search function. While some users find the app comparable to Amazon in terms of ease, others are frustrated by its unreliability and lack of features like Scan & Go.
Straggler
Walmart is praised for its convenient delivery service and competitive pricing, with many users finding the app easy to use. However, some users report issues with app performance, such as slow loading times and glitches, and express dissatisfaction with customer service and order cancellations.
App Crashes
The app frequently crashes or freezes, especially on iPads, rendering it unusable for accessing digital membership cards and other features. This issue forces users to resort to physical cards, undermining the app's convenience.
Passkey Interruptions
Users are frustrated by constant prompts to switch to a passkey, which interrupts app interactions and diminishes user experience. This persistent demand is seen as unnecessary and intrusive.
Search Functionality
The search feature is unreliable, often returning irrelevant results or failing to find items that should be available. This inconsistency frustrates users who expect accurate and helpful search results.
Location Defaults
The app defaults to incorrect delivery locations, causing confusion and inconvenience when users attempt to view local warehouse inventory. This misalignment disrupts the shopping experience.
WiFi Connectivity Issues
Some users must disable WiFi to use the app, indicating a connectivity issue that hinders app functionality. This unusual requirement is inconvenient and counterintuitive.
Shipping Limitations
The app restricts shipping options to certain regions, notably excluding Alaska, which alienates users in those areas. This limitation is seen as unfair and restrictive.
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