Confused.com Compare Insurance
Confused.com Compare Insurance
Confused.com Compare Insurance
Confused.com Compare Insurance
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 15% of users find the frequent app updates disruptive, especially when they are required to update without significant changes. This leads to inconvenience and annoyance among users who prefer a more stable app experience.'s key feedback
A weekly roundup of Around 15% of users find the frequent app updates disruptive, especially when they are required to update without significant changes. This leads to inconvenience and annoyance among users who prefer a more stable app experience.'s key feedback
A weekly roundup of Around 15% of users find the frequent app updates disruptive, especially when they are required to update without significant changes. This leads to inconvenience and annoyance among users who prefer a more stable app experience.'s key feedback
Rewards Access Issues
A significant number of users, approximately 30%, report difficulties accessing or claiming rewards after purchasing insurance. This issue is causing frustration as users are unable to enjoy the promised benefits, leading to dissatisfaction with the service.
I bought insurance but can't access my rewards, and support hasn't responded.
Rewards Access Issues
A significant number of users, approximately 30%, report difficulties accessing or claiming rewards after purchasing insurance. This issue is causing frustration as users are unable to enjoy the promised benefits, leading to dissatisfaction with the service.
I bought insurance but can't access my rewards, and support hasn't responded.
Rewards Access Issues
A significant number of users, approximately 30%, report difficulties accessing or claiming rewards after purchasing insurance. This issue is causing frustration as users are unable to enjoy the promised benefits, leading to dissatisfaction with the service.
I bought insurance but can't access my rewards, and support hasn't responded.
Frequent App Updates
Around 15% of users find the frequent app updates disruptive, especially when they are required to update without significant changes. This leads to inconvenience and annoyance among users who prefer a more stable app experience.
The app updates too often without major changes, which is quite annoying.
Frequent App Updates
Around 15% of users find the frequent app updates disruptive, especially when they are required to update without significant changes. This leads to inconvenience and annoyance among users who prefer a more stable app experience.
The app updates too often without major changes, which is quite annoying.
Frequent App Updates
Around 15% of users find the frequent app updates disruptive, especially when they are required to update without significant changes. This leads to inconvenience and annoyance among users who prefer a more stable app experience.
The app updates too often without major changes, which is quite annoying.
Cumbersome Sign-In Process
Approximately 10% of users are frustrated with the cumbersome sign-in process that redirects them to a webpage instead of using more convenient methods like Face ID. This adds unnecessary steps and complexity to accessing the app.
The sign-in process is cumbersome and should use Face ID instead of redirecting to a webpage.
Cumbersome Sign-In Process
Approximately 10% of users are frustrated with the cumbersome sign-in process that redirects them to a webpage instead of using more convenient methods like Face ID. This adds unnecessary steps and complexity to accessing the app.
The sign-in process is cumbersome and should use Face ID instead of redirecting to a webpage.
Cumbersome Sign-In Process
Approximately 10% of users are frustrated with the cumbersome sign-in process that redirects them to a webpage instead of using more convenient methods like Face ID. This adds unnecessary steps and complexity to accessing the app.
The sign-in process is cumbersome and should use Face ID instead of redirecting to a webpage.
App Crashes and Loading Issues
About 20% of users experience app crashes or loading issues, particularly after updates, which prevent them from accessing key features like the rewards section. This technical instability is a major pain point affecting user satisfaction.
The app crashes and won't load properly, especially after updates, making it unusable.
App Crashes and Loading Issues
About 20% of users experience app crashes or loading issues, particularly after updates, which prevent them from accessing key features like the rewards section. This technical instability is a major pain point affecting user satisfaction.
The app crashes and won't load properly, especially after updates, making it unusable.
App Crashes and Loading Issues
About 20% of users experience app crashes or loading issues, particularly after updates, which prevent them from accessing key features like the rewards section. This technical instability is a major pain point affecting user satisfaction.
The app crashes and won't load properly, especially after updates, making it unusable.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
MoneySuperMarket receives mixed feedback, with users appreciating the app's ability to save money and provide a wide range of quotes. However, many users report issues with app functionality, such as login problems and reward redemption failures, leading to frustration.
Users' choice
MoneySuperMarket receives mixed feedback, with users appreciating the app's ability to save money and provide a wide range of quotes. However, many users report issues with app functionality, such as login problems and reward redemption failures, leading to frustration.
Users' choice
MoneySuperMarket receives mixed feedback, with users appreciating the app's ability to save money and provide a wide range of quotes. However, many users report issues with app functionality, such as login problems and reward redemption failures, leading to frustration.
Runner up
Confused.com Compare Insurance has a mix of positive and negative feedback. Users appreciate the ease of comparing insurance quotes and the rewards offered, but many experience technical issues with the app, such as crashes and problems accessing rewards, which detracts from the overall experience.
Runner up
Confused.com Compare Insurance has a mix of positive and negative feedback. Users appreciate the ease of comparing insurance quotes and the rewards offered, but many experience technical issues with the app, such as crashes and problems accessing rewards, which detracts from the overall experience.
Runner up
Confused.com Compare Insurance has a mix of positive and negative feedback. Users appreciate the ease of comparing insurance quotes and the rewards offered, but many experience technical issues with the app, such as crashes and problems accessing rewards, which detracts from the overall experience.
Straggler
GoCompare is praised for its user-friendly interface and effective comparison of insurance options. However, some users express dissatisfaction with the app's performance, citing issues with app crashes and difficulties in accessing certain features.
Straggler
GoCompare is praised for its user-friendly interface and effective comparison of insurance options. However, some users express dissatisfaction with the app's performance, citing issues with app crashes and difficulties in accessing certain features.
Straggler
GoCompare is praised for its user-friendly interface and effective comparison of insurance options. However, some users express dissatisfaction with the app's performance, citing issues with app crashes and difficulties in accessing certain features.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Reward Access Issues
Users frequently encounter problems accessing their rewards, with the rewards page often failing to load or function properly. This issue undermines the app's value proposition of offering incentives for insurance purchases.
Frequent App Updates
The app requires frequent updates, which users find unnecessary unless they address critical issues. This leads to user frustration as updates disrupt the user experience without providing noticeable improvements.
Cumbersome Sign-In
The sign-in process is cumbersome, requiring users to navigate through a web page instead of utilizing more efficient methods like Face ID. This creates a barrier to seamless app usage and detracts from user satisfaction.
Data Loss Post-Update
Users report losing their stored information after app updates, which disrupts their ability to use the app effectively. This data loss issue is critical as it affects user trust and app reliability.
Quote Breakdown Visibility
The app fails to display detailed quote breakdowns, preventing users from making informed decisions about their insurance options. This lack of transparency can lead to user dissatisfaction and reduced trust in the app.
Outdated Vehicle Data
The app struggles to update vehicle information promptly, especially for personalized plates, leading to difficulties in obtaining accurate insurance quotes. This lag in data synchronization with the DVLA affects the app's reliability.
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Create experiences people remember for the right reasons
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