Compare the Market: Meerkat
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Crashes
Many users experience frequent app crashes, especially during startup or when navigating through the app, making it unusable. This issue affects around 15% of users, who report the app crashing before they can access any features.
The app crashes every time I try to use it, making it a waste of time.
Reward Redemption Problems
Users frequently encounter issues when trying to redeem rewards, such as Caffè Nero discounts, with the app failing to generate QR codes or incorrectly stating they are not members. This affects about 10% of users, leading to frustration and inability to claim rewards.
I can't get a Caffè Nero QR code because the app says I'm not a member of rewards.
Inconsistent Rewards
There is confusion and dissatisfaction regarding the inconsistency of rewards, with some users finding that discounts are not available at all locations or for all items. Approximately 5% of users express frustration over the geographical and item-specific limitations of rewards.
The rewards are strange as they give discounts for some places but not others in different towns.
Users' choice
Confused.com receives mixed feedback, with users appreciating the competitive insurance quotes and rewards like vouchers, but many express frustration over technical issues such as app crashes and difficulties accessing rewards.
Runner up
MoneySuperMarket is praised for its user-friendly interface and ability to save users money on insurance, but it faces criticism for technical glitches, such as login issues and problems with the credit score feature.
Straggler
Compare the Market: Meerkat users appreciate the potential savings and rewards, but many report significant issues with app functionality, including frequent crashes, login problems, and difficulties accessing rewards.
Landscape Mode Issue
The app is unusable on iPads with attached keyboards in landscape orientation, forcing users to tilt their heads to interact with it. This design oversight significantly hampers usability for iPad users.
Login Errors
Frequent login errors, such as 'Sorry, we can’t load this page right now,' prevent users from accessing the app, leading to frustration and inability to use features. This issue undermines the app's reliability and user trust.
App Crashes
The app frequently crashes, especially during startup or when navigating through initial screens, rendering it unusable for many users. This instability severely impacts user experience and app credibility.
Reward Access Issues
Users face difficulties accessing rewards, such as Caffè Nero discounts, due to errors like 'you're not a member' despite being signed up. This inconsistency in reward access frustrates users and diminishes perceived value.
Inconsistent Rewards
Rewards are inconsistently available across locations, causing confusion and dissatisfaction among users expecting uniform benefits. This inconsistency undermines the app's promise of widespread savings.
Web Redirects
The app redirects users to web pages for many functions, leading to a fragmented and subpar user experience. This approach is perceived as lazy development and detracts from the app's usability.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
