VPNBay - Reliable and Secure
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Some users express dissatisfaction with the lack of flexible subscription plans, such as monthly or yearly options, which could enhance user satisfaction and retention. This issue affects about 5% of users who have mentioned subscription concerns.'s key feedback
A weekly roundup of Some users express dissatisfaction with the lack of flexible subscription plans, such as monthly or yearly options, which could enhance user satisfaction and retention. This issue affects about 5% of users who have mentioned subscription concerns.'s key feedback
A weekly roundup of Some users express dissatisfaction with the lack of flexible subscription plans, such as monthly or yearly options, which could enhance user satisfaction and retention. This issue affects about 5% of users who have mentioned subscription concerns.'s key feedback
Incentivized Reviews
A significant number of users seem to be leaving reviews in exchange for free services or coins, which may not reflect their genuine experience with the app. Approximately 10% of users mention this practice, potentially skewing the app's overall rating and feedback quality.
I just wanted free coins.
Incentivized Reviews
A significant number of users seem to be leaving reviews in exchange for free services or coins, which may not reflect their genuine experience with the app. Approximately 10% of users mention this practice, potentially skewing the app's overall rating and feedback quality.
I just wanted free coins.
Incentivized Reviews
A significant number of users seem to be leaving reviews in exchange for free services or coins, which may not reflect their genuine experience with the app. Approximately 10% of users mention this practice, potentially skewing the app's overall rating and feedback quality.
I just wanted free coins.
Subscription Options
Some users express dissatisfaction with the lack of flexible subscription plans, such as monthly or yearly options, which could enhance user satisfaction and retention. This issue affects about 5% of users who have mentioned subscription concerns.
It should have an option like monthly and yearly plan.
Subscription Options
Some users express dissatisfaction with the lack of flexible subscription plans, such as monthly or yearly options, which could enhance user satisfaction and retention. This issue affects about 5% of users who have mentioned subscription concerns.
It should have an option like monthly and yearly plan.
Subscription Options
Some users express dissatisfaction with the lack of flexible subscription plans, such as monthly or yearly options, which could enhance user satisfaction and retention. This issue affects about 5% of users who have mentioned subscription concerns.
It should have an option like monthly and yearly plan.
User Interface Improvements
A few users have noted that the app's user interface could be improved for a better user experience, indicating that the current design may not be intuitive for everyone. This concern is raised by approximately 3% of users.
Impressive but still needs improvement in the UI and interface.
User Interface Improvements
A few users have noted that the app's user interface could be improved for a better user experience, indicating that the current design may not be intuitive for everyone. This concern is raised by approximately 3% of users.
Impressive but still needs improvement in the UI and interface.
User Interface Improvements
A few users have noted that the app's user interface could be improved for a better user experience, indicating that the current design may not be intuitive for everyone. This concern is raised by approximately 3% of users.
Impressive but still needs improvement in the UI and interface.
Trust and Reliability
A small portion of users express skepticism about the app's reliability and trustworthiness, which could impact new user acquisition and retention. Around 2% of users have voiced concerns about the app's trustworthiness.
Started using it but not trusted and tested for now.
Trust and Reliability
A small portion of users express skepticism about the app's reliability and trustworthiness, which could impact new user acquisition and retention. Around 2% of users have voiced concerns about the app's trustworthiness.
Started using it but not trusted and tested for now.
Trust and Reliability
A small portion of users express skepticism about the app's reliability and trustworthiness, which could impact new user acquisition and retention. Around 2% of users have voiced concerns about the app's trustworthiness.
Started using it but not trusted and tested for now.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
ExpressVPN is highly praised for its reliability, speed, and ease of use across multiple devices. Users appreciate its strong security features and excellent customer service, making it a top choice for privacy and streaming needs.
Users' choice
ExpressVPN is highly praised for its reliability, speed, and ease of use across multiple devices. Users appreciate its strong security features and excellent customer service, making it a top choice for privacy and streaming needs.
Users' choice
ExpressVPN is highly praised for its reliability, speed, and ease of use across multiple devices. Users appreciate its strong security features and excellent customer service, making it a top choice for privacy and streaming needs.
Runner up
NordVPN receives mixed feedback, with users appreciating its protection and ease of use, but some report issues with connectivity and customer service. Despite these concerns, many still find it a reliable option for internet freedom and security.
Runner up
NordVPN receives mixed feedback, with users appreciating its protection and ease of use, but some report issues with connectivity and customer service. Despite these concerns, many still find it a reliable option for internet freedom and security.
Runner up
NordVPN receives mixed feedback, with users appreciating its protection and ease of use, but some report issues with connectivity and customer service. Despite these concerns, many still find it a reliable option for internet freedom and security.
Straggler
VPNBay - Reliable and Secure garners mixed reviews, with some users praising its affordability and ease of use, while others criticize its speed and occasional connectivity issues. Overall, it is seen as a cost-effective option with room for improvement.
Straggler
VPNBay - Reliable and Secure garners mixed reviews, with some users praising its affordability and ease of use, while others criticize its speed and occasional connectivity issues. Overall, it is seen as a cost-effective option with room for improvement.
Straggler
VPNBay - Reliable and Secure garners mixed reviews, with some users praising its affordability and ease of use, while others criticize its speed and occasional connectivity issues. Overall, it is seen as a cost-effective option with room for improvement.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Misleading Ratings
Several users give high ratings but their comments suggest dissatisfaction or confusion, indicating potential manipulation or misunderstanding of the rating system. This discrepancy can mislead potential users about the app's true performance and satisfaction levels.
Incentivized Reviews
Some users mention leaving reviews in exchange for free services, which can compromise the authenticity of feedback and skew the app's perceived quality. This practice may lead to inflated ratings that do not accurately reflect user experience.
Confusing Features
Users express confusion about certain features, such as the 'coin thingy,' which suggests a lack of clarity in the app's functionality or user interface. This confusion can hinder user engagement and satisfaction.
Pricing Concerns
There are complaints about the app being almost entirely paid, with some users wishing for more free services. This indicates a potential barrier to user acquisition and retention due to perceived high costs.
Feature Requests
Users have requested additional features such as monthly and yearly plans, indicating a demand for more flexible subscription options. Addressing these requests could enhance user satisfaction and broaden the app's appeal.
Trust Issues
Some users express skepticism about the app's trustworthiness, which could stem from unclear privacy policies or past negative experiences. Building trust is crucial for user retention and brand reputation.
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
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20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal