ClearScore: Credit Score Check
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Update Delays
Users frequently experience delays in credit score updates, with the app often stuck on 'update in 1 day' for extended periods. This affects about 15% of users, causing dissatisfaction with the app's reliability. "My report has been stuck on 'update in 1 day' for nearly two weeks now."
My report has been stuck on 'update in 1 day' for nearly two weeks now.
Poor User Interface
The recent updates have led to a clunky and less intuitive user interface, making navigation difficult for approximately 10% of users. This has resulted in a decline in user satisfaction and usability. "The new UI is horrible; the app is useless, please bring back the old UI."
The new UI is horrible; the app is useless, please bring back the old UI.
Login Issues
A significant number of users face problems logging into their accounts, with password reset emails not being received. This affects around 5% of users, leading to frustration and inability to access their credit information. "I can't reset my password because I never receive the reset email, despite trying multiple times."
I can't reset my password because I never receive the reset email, despite trying multiple times.
Users' choice
Experian receives mixed feedback, with users appreciating its ease of use and the peace of mind it provides regarding identity theft. However, many users criticize the app for its limited free features, outdated information, and the need to pay for detailed reports.
Runner up
Credit Karma is generally well-received for its user-friendly interface and helpful credit score tracking features. Users appreciate the regular updates and guidance on improving credit scores, although some express frustration with frequent notifications and promotional offers.
Straggler
ClearScore receives mixed reviews, with users praising its free credit score access and security features. However, many users report issues with app functionality, outdated information, and frequent notifications, leading to frustration and dissatisfaction.
Data Inaccuracy
Users report discrepancies between ClearScore's data and other credit agencies, leading to confusion and mistrust. This inconsistency undermines the app's reliability as a credit monitoring tool.
Update Delays
The app frequently fails to update credit scores in a timely manner, with some users experiencing delays of weeks or even months. This issue diminishes the app's utility for real-time credit monitoring.
UI/UX Regression
Recent updates have degraded the user interface, making navigation cumbersome and removing previously useful features. This has led to user dissatisfaction and threats to switch to competitor apps.
Notification Spam
Users receive excessive and often inaccurate notifications about changes to their credit reports, which appear to be clickbait for promoting financial products. This practice frustrates users and erodes trust.
Login Issues
Users face persistent login problems, including being unable to reset passwords or access accounts after updates. These issues hinder app usability and lead to user attrition.
Subscription Confusion
There is confusion and dissatisfaction regarding the Protect Plus subscription, with users being charged unexpectedly. This has resulted in negative perceptions of the app's billing practices.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
