Clapper: Video, Live, Chat
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 10% of users express frustration with Clapper's customer support, citing unresponsiveness and lack of communication regarding app updates or issues. This lack of support leaves users feeling unheard and unable to resolve their problems effectively.'s key feedback
A weekly roundup of Around 10% of users express frustration with Clapper's customer support, citing unresponsiveness and lack of communication regarding app updates or issues. This lack of support leaves users feeling unheard and unable to resolve their problems effectively.'s key feedback
A weekly roundup of Around 10% of users express frustration with Clapper's customer support, citing unresponsiveness and lack of communication regarding app updates or issues. This lack of support leaves users feeling unheard and unable to resolve their problems effectively.'s key feedback
Sign-Up Issues
A significant number of users, approximately 15%, report difficulties signing up or logging into the app, often encountering error messages like 'oops something went wrong.' This issue prevents new users from accessing the platform and engaging with its features.
I can't even sign up as a first-timer; it keeps saying 'oops something went wrong' every time I try.
Sign-Up Issues
A significant number of users, approximately 15%, report difficulties signing up or logging into the app, often encountering error messages like 'oops something went wrong.' This issue prevents new users from accessing the platform and engaging with its features.
I can't even sign up as a first-timer; it keeps saying 'oops something went wrong' every time I try.
Sign-Up Issues
A significant number of users, approximately 15%, report difficulties signing up or logging into the app, often encountering error messages like 'oops something went wrong.' This issue prevents new users from accessing the platform and engaging with its features.
I can't even sign up as a first-timer; it keeps saying 'oops something went wrong' every time I try.
Customer Support Unresponsiveness
Around 10% of users express frustration with Clapper's customer support, citing unresponsiveness and lack of communication regarding app updates or issues. This lack of support leaves users feeling unheard and unable to resolve their problems effectively.
I tried contacting Clapper support in the app, but I'm sure they are not seeing my messages.
Customer Support Unresponsiveness
Around 10% of users express frustration with Clapper's customer support, citing unresponsiveness and lack of communication regarding app updates or issues. This lack of support leaves users feeling unheard and unable to resolve their problems effectively.
I tried contacting Clapper support in the app, but I'm sure they are not seeing my messages.
Customer Support Unresponsiveness
Around 10% of users express frustration with Clapper's customer support, citing unresponsiveness and lack of communication regarding app updates or issues. This lack of support leaves users feeling unheard and unable to resolve their problems effectively.
I tried contacting Clapper support in the app, but I'm sure they are not seeing my messages.
Content Moderation Concerns
Approximately 12% of users are concerned about the app's content moderation, noting that inappropriate content is not adequately addressed, and there is a perceived bias in how different users are treated. This inconsistency affects user trust and satisfaction.
Women can bully or do nudes without consequences, but I get in trouble for free speech.
Content Moderation Concerns
Approximately 12% of users are concerned about the app's content moderation, noting that inappropriate content is not adequately addressed, and there is a perceived bias in how different users are treated. This inconsistency affects user trust and satisfaction.
Women can bully or do nudes without consequences, but I get in trouble for free speech.
Content Moderation Concerns
Approximately 12% of users are concerned about the app's content moderation, noting that inappropriate content is not adequately addressed, and there is a perceived bias in how different users are treated. This inconsistency affects user trust and satisfaction.
Women can bully or do nudes without consequences, but I get in trouble for free speech.
Monetization and Withdrawal Delays
About 8% of users face issues with monetization, particularly with delayed withdrawals, which can take several months without updates from customer service. This delay impacts users who rely on the platform for income.
I've withdrawn my money, and it's still pending after six months with no updates from customer service.
Monetization and Withdrawal Delays
About 8% of users face issues with monetization, particularly with delayed withdrawals, which can take several months without updates from customer service. This delay impacts users who rely on the platform for income.
I've withdrawn my money, and it's still pending after six months with no updates from customer service.
Monetization and Withdrawal Delays
About 8% of users face issues with monetization, particularly with delayed withdrawals, which can take several months without updates from customer service. This delay impacts users who rely on the platform for income.
I've withdrawn my money, and it's still pending after six months with no updates from customer service.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
TikTok receives mixed feedback, with users praising its engaging content and personalized FYP, but criticizing frequent bans, glitches, and excessive ads. Many users express frustration over account restrictions and the introduction of TikTok Shop, which clutters their feeds with ads.
Users' choice
TikTok receives mixed feedback, with users praising its engaging content and personalized FYP, but criticizing frequent bans, glitches, and excessive ads. Many users express frustration over account restrictions and the introduction of TikTok Shop, which clutters their feeds with ads.
Users' choice
TikTok receives mixed feedback, with users praising its engaging content and personalized FYP, but criticizing frequent bans, glitches, and excessive ads. Many users express frustration over account restrictions and the introduction of TikTok Shop, which clutters their feeds with ads.
Runner up
Clapper receives mixed reviews, with users appreciating its ad-free experience and community engagement features like Radio and Duet Live. However, many users report issues with visibility, account restrictions, and lack of support, leading to frustration and calls for improved communication and feature updates.
Runner up
Clapper receives mixed reviews, with users appreciating its ad-free experience and community engagement features like Radio and Duet Live. However, many users report issues with visibility, account restrictions, and lack of support, leading to frustration and calls for improved communication and feature updates.
Runner up
Clapper receives mixed reviews, with users appreciating its ad-free experience and community engagement features like Radio and Duet Live. However, many users report issues with visibility, account restrictions, and lack of support, leading to frustration and calls for improved communication and feature updates.
Straggler
Instagram faces significant criticism for frequent layout changes, excessive ads, and algorithmic issues that prioritize influencers over personal connections. Users express dissatisfaction with the app's direction, feeling it has become less user-friendly and more focused on monetization.
Straggler
Instagram faces significant criticism for frequent layout changes, excessive ads, and algorithmic issues that prioritize influencers over personal connections. Users express dissatisfaction with the app's direction, feeling it has become less user-friendly and more focused on monetization.
Straggler
Instagram faces significant criticism for frequent layout changes, excessive ads, and algorithmic issues that prioritize influencers over personal connections. Users express dissatisfaction with the app's direction, feeling it has become less user-friendly and more focused on monetization.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Gift System Glitch
Users are experiencing issues with the gift system where sent gifts are not reflected in their diamond count, causing confusion and dissatisfaction.
Sign-Up Errors
New users face persistent errors during the sign-up process, preventing them from creating accounts and accessing the platform.
Support Communication
Users find it nearly impossible to contact support or receive timely responses, leading to unresolved issues and frustration.
Content Visibility Issues
Some users report that their posts are not receiving visibility, and they struggle to find effective ways to reach support for assistance.
Withdrawal Delays
Users are experiencing significant delays in withdrawing their earnings, with some waiting months without updates or resolutions.
Inconsistent Moderation
There are complaints about inconsistent enforcement of community guidelines, with some users feeling targeted while others seemingly bypass rules.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal