Circuit Go
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Users frequently report problems with the app's functionality, such as buttons not working, errors during login, and the inability to navigate the app smoothly. About 30% of users experience these technical difficulties.'s key feedback
A weekly roundup of Users frequently report problems with the app's functionality, such as buttons not working, errors during login, and the inability to navigate the app smoothly. About 30% of users experience these technical difficulties.'s key feedback
A weekly roundup of Users frequently report problems with the app's functionality, such as buttons not working, errors during login, and the inability to navigate the app smoothly. About 30% of users experience these technical difficulties.'s key feedback
High Costs
Many users are frustrated with the high costs associated with using the app, including expensive wash and dry cycles and a £2.00 withdrawal fee. Approximately 40% of users mention cost-related issues.
The app charges over £10 for a wash and dry, which is extortionate for students.
High Costs
Many users are frustrated with the high costs associated with using the app, including expensive wash and dry cycles and a £2.00 withdrawal fee. Approximately 40% of users mention cost-related issues.
The app charges over £10 for a wash and dry, which is extortionate for students.
High Costs
Many users are frustrated with the high costs associated with using the app, including expensive wash and dry cycles and a £2.00 withdrawal fee. Approximately 40% of users mention cost-related issues.
The app charges over £10 for a wash and dry, which is extortionate for students.
App Functionality Issues
Users frequently report problems with the app's functionality, such as buttons not working, errors during login, and the inability to navigate the app smoothly. About 30% of users experience these technical difficulties.
The app often gives 'unknown error' messages, making it unusable.
App Functionality Issues
Users frequently report problems with the app's functionality, such as buttons not working, errors during login, and the inability to navigate the app smoothly. About 30% of users experience these technical difficulties.
The app often gives 'unknown error' messages, making it unusable.
App Functionality Issues
Users frequently report problems with the app's functionality, such as buttons not working, errors during login, and the inability to navigate the app smoothly. About 30% of users experience these technical difficulties.
The app often gives 'unknown error' messages, making it unusable.
Refund and Top-Up Problems
The app's refund process is cumbersome, with a £2.00 fee for withdrawing balance, and users are forced to top up more than needed. Around 25% of users express dissatisfaction with these financial constraints.
I had to top up more than necessary and pay a fee to withdraw my own money.
Refund and Top-Up Problems
The app's refund process is cumbersome, with a £2.00 fee for withdrawing balance, and users are forced to top up more than needed. Around 25% of users express dissatisfaction with these financial constraints.
I had to top up more than necessary and pay a fee to withdraw my own money.
Refund and Top-Up Problems
The app's refund process is cumbersome, with a £2.00 fee for withdrawing balance, and users are forced to top up more than needed. Around 25% of users express dissatisfaction with these financial constraints.
I had to top up more than necessary and pay a fee to withdraw my own money.
Poor Customer Support
Customer support is criticized for being unhelpful and inefficient, with issues like broken chat connections and lack of chat history. Approximately 15% of users mention poor customer service experiences.
The online chat disconnects easily, and I had to repeat my issue multiple times to different consultants.
Poor Customer Support
Customer support is criticized for being unhelpful and inefficient, with issues like broken chat connections and lack of chat history. Approximately 15% of users mention poor customer service experiences.
The online chat disconnects easily, and I had to repeat my issue multiple times to different consultants.
Poor Customer Support
Customer support is criticized for being unhelpful and inefficient, with issues like broken chat connections and lack of chat history. Approximately 15% of users mention poor customer service experiences.
The online chat disconnects easily, and I had to repeat my issue multiple times to different consultants.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Laundryheap receives overwhelmingly positive feedback for its efficient and convenient service, with users praising the quick turnaround, friendly staff, and ease of use. However, some users have reported issues with delivery delays and pricing concerns.
Users' choice
Laundryheap receives overwhelmingly positive feedback for its efficient and convenient service, with users praising the quick turnaround, friendly staff, and ease of use. However, some users have reported issues with delivery delays and pricing concerns.
Users' choice
Laundryheap receives overwhelmingly positive feedback for its efficient and convenient service, with users praising the quick turnaround, friendly staff, and ease of use. However, some users have reported issues with delivery delays and pricing concerns.
Runner up
Circuit Go faces significant criticism for its app functionality, high costs, and poor customer service. Users express frustration with the app's usability, unexpected fees, and the lack of communication regarding app updates, leading to a negative overall experience.
Runner up
Circuit Go faces significant criticism for its app functionality, high costs, and poor customer service. Users express frustration with the app's usability, unexpected fees, and the lack of communication regarding app updates, leading to a negative overall experience.
Runner up
Circuit Go faces significant criticism for its app functionality, high costs, and poor customer service. Users express frustration with the app's usability, unexpected fees, and the lack of communication regarding app updates, leading to a negative overall experience.
Straggler
LaundryPay is generally well-received for its straightforward app and reliable service, though some users mention occasional technical issues and pricing concerns. The app's ease of use and effective customer support contribute to its positive reputation.
Straggler
LaundryPay is generally well-received for its straightforward app and reliable service, though some users mention occasional technical issues and pricing concerns. The app's ease of use and effective customer support contribute to its positive reputation.
Straggler
LaundryPay is generally well-received for its straightforward app and reliable service, though some users mention occasional technical issues and pricing concerns. The app's ease of use and effective customer support contribute to its positive reputation.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Excessive Fees
The app imposes a £2.00 fee for withdrawing unused top-up credit, which users find unacceptable given the high cost of laundry services. This fee is perceived as an unnecessary financial burden, especially for students.
Account Balance Issues
Users are unable to use their account balance if it falls below £5, even if they have enough for a specific transaction. This restriction forces users to top up unnecessarily, causing frustration.
App Navigation Flaws
The app's navigation is problematic, with non-functional back buttons and a confusing interface that hinders user experience. These issues make it difficult for users to manage their laundry tasks efficiently.
Machine Functionality
Machines frequently malfunction, with issues like not starting or failing to dry clothes properly, leading to a poor laundry experience. Users are left with wet clothes and no refunds for failed cycles.
Customer Support Challenges
The app's customer support chat is unreliable, often disconnecting and not saving chat history, which forces users to repeat information. This inefficiency prolongs issue resolution and frustrates users.
Unannounced App Changes
Users are frustrated by the lack of communication regarding app updates and changes, which leaves them unable to access laundry services. This oversight disrupts their routine and causes confusion.
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