myCigna
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 5% of users experience frustration as the app redirects them to the website instead of functioning independently, which diminishes its utility and convenience.'s key feedback
A weekly roundup of Around 5% of users experience frustration as the app redirects them to the website instead of functioning independently, which diminishes its utility and convenience.'s key feedback
A weekly roundup of Around 5% of users experience frustration as the app redirects them to the website instead of functioning independently, which diminishes its utility and convenience.'s key feedback
Registration Issues
A significant number of users, approximately 10%, report difficulties registering on the app, with some unable to complete the process despite multiple attempts. This issue is compounded by inadequate support from customer service.
I've been unable to register on this app for over a month, and customer service hasn't been helpful.
Registration Issues
A significant number of users, approximately 10%, report difficulties registering on the app, with some unable to complete the process despite multiple attempts. This issue is compounded by inadequate support from customer service.
I've been unable to register on this app for over a month, and customer service hasn't been helpful.
Registration Issues
A significant number of users, approximately 10%, report difficulties registering on the app, with some unable to complete the process despite multiple attempts. This issue is compounded by inadequate support from customer service.
I've been unable to register on this app for over a month, and customer service hasn't been helpful.
App Redirection
Around 5% of users experience frustration as the app redirects them to the website instead of functioning independently, which diminishes its utility and convenience.
The app doesn't do anything other than send you to the regular website, making it worthless.
App Redirection
Around 5% of users experience frustration as the app redirects them to the website instead of functioning independently, which diminishes its utility and convenience.
The app doesn't do anything other than send you to the regular website, making it worthless.
App Redirection
Around 5% of users experience frustration as the app redirects them to the website instead of functioning independently, which diminishes its utility and convenience.
The app doesn't do anything other than send you to the regular website, making it worthless.
Login and Security Frustrations
Approximately 7% of users are annoyed by frequent login prompts and security measures that seem excessive, such as repeated password entries, which disrupt the user experience.
The app constantly makes you re-enter your password for 'security', which is beyond annoying.
Login and Security Frustrations
Approximately 7% of users are annoyed by frequent login prompts and security measures that seem excessive, such as repeated password entries, which disrupt the user experience.
The app constantly makes you re-enter your password for 'security', which is beyond annoying.
Login and Security Frustrations
Approximately 7% of users are annoyed by frequent login prompts and security measures that seem excessive, such as repeated password entries, which disrupt the user experience.
The app constantly makes you re-enter your password for 'security', which is beyond annoying.
Network Information Clarity
About 4% of users find the app's presentation of network information misleading, as it lacks clear indicators of whether providers are in-network or out-of-network, leading to potential confusion.
The app misleads customers about provider network status, as it doesn't clearly state 'in or out of network'.
Network Information Clarity
About 4% of users find the app's presentation of network information misleading, as it lacks clear indicators of whether providers are in-network or out-of-network, leading to potential confusion.
The app misleads customers about provider network status, as it doesn't clearly state 'in or out of network'.
Network Information Clarity
About 4% of users find the app's presentation of network information misleading, as it lacks clear indicators of whether providers are in-network or out-of-network, leading to potential confusion.
The app misleads customers about provider network status, as it doesn't clearly state 'in or out of network'.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
myCigna receives mixed feedback. Users appreciate its user-friendly interface and ease of accessing health information, but some report issues with app functionality, such as login problems and misleading network information.
Users' choice
myCigna receives mixed feedback. Users appreciate its user-friendly interface and ease of accessing health information, but some report issues with app functionality, such as login problems and misleading network information.
Users' choice
myCigna receives mixed feedback. Users appreciate its user-friendly interface and ease of accessing health information, but some report issues with app functionality, such as login problems and misleading network information.
Runner up
UnitedHealthcare is praised for its comprehensive coverage and user-friendly app, though some users experience technical issues and difficulties with claims processing.
Runner up
UnitedHealthcare is praised for its comprehensive coverage and user-friendly app, though some users experience technical issues and difficulties with claims processing.
Runner up
UnitedHealthcare is praised for its comprehensive coverage and user-friendly app, though some users experience technical issues and difficulties with claims processing.
Straggler
Anthem Anywhere faces criticism for its app's poor functionality and user experience, with users reporting frequent login issues and unhelpful customer support.
Straggler
Anthem Anywhere faces criticism for its app's poor functionality and user experience, with users reporting frequent login issues and unhelpful customer support.
Straggler
Anthem Anywhere faces criticism for its app's poor functionality and user experience, with users reporting frequent login issues and unhelpful customer support.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Registration Issues
Users face persistent difficulties registering on the app, with no resolution from customer support. This hinders access to essential features and frustrates new users.
Website Redirection
The app frequently redirects users to the website instead of providing in-app functionality, diminishing its utility. This leads to a perception of the app being obsolete or redundant.
Login Loop
A recurring login loop prevents users from accessing the app, causing significant inconvenience. This technical glitch undermines user trust and app reliability.
Security Frustrations
Excessive security measures, like repeated password entries, frustrate users and disrupt the user experience. This indicates a need for a more seamless security protocol.
Network Information Gaps
The app lacks clear information on in-network providers, leading to potential misinformation about coverage. This gap can mislead users about their healthcare options.
App Glitches
Frequent app crashes and glitches prevent users from accessing critical features, especially during urgent needs. This technical instability is a major barrier to user satisfaction.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal