Cars.com - New & Used Cars
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 15% of users are frustrated with the removal of the finance calculator, which was a valuable tool for adjusting sales tax, down payment, and loan details.'s key feedback
A weekly roundup of Around 15% of users are frustrated with the removal of the finance calculator, which was a valuable tool for adjusting sales tax, down payment, and loan details.'s key feedback
A weekly roundup of Around 15% of users are frustrated with the removal of the finance calculator, which was a valuable tool for adjusting sales tax, down payment, and loan details.'s key feedback
App Crashes
A significant number of users, approximately 20%, report that the app frequently crashes, making it difficult to use and prompting some to switch to other platforms.
The app crashes every time I try to use it, making it frustrating and unreliable.
App Crashes
A significant number of users, approximately 20%, report that the app frequently crashes, making it difficult to use and prompting some to switch to other platforms.
The app crashes every time I try to use it, making it frustrating and unreliable.
App Crashes
A significant number of users, approximately 20%, report that the app frequently crashes, making it difficult to use and prompting some to switch to other platforms.
The app crashes every time I try to use it, making it frustrating and unreliable.
Missing Finance Calculator
Around 15% of users are frustrated with the removal of the finance calculator, which was a valuable tool for adjusting sales tax, down payment, and loan details.
The finance calculator was essential for planning my purchase, and its removal is a major inconvenience.
Missing Finance Calculator
Around 15% of users are frustrated with the removal of the finance calculator, which was a valuable tool for adjusting sales tax, down payment, and loan details.
The finance calculator was essential for planning my purchase, and its removal is a major inconvenience.
Missing Finance Calculator
Around 15% of users are frustrated with the removal of the finance calculator, which was a valuable tool for adjusting sales tax, down payment, and loan details.
The finance calculator was essential for planning my purchase, and its removal is a major inconvenience.
Saved Searches Issues
Approximately 10% of users are experiencing problems with saved searches and vehicles, with some unable to access or save new ones, despite receiving notifications about them.
I can't access my saved searches or save new vehicles, even though I still get notifications about them.
Saved Searches Issues
Approximately 10% of users are experiencing problems with saved searches and vehicles, with some unable to access or save new ones, despite receiving notifications about them.
I can't access my saved searches or save new vehicles, even though I still get notifications about them.
Saved Searches Issues
Approximately 10% of users are experiencing problems with saved searches and vehicles, with some unable to access or save new ones, despite receiving notifications about them.
I can't access my saved searches or save new vehicles, even though I still get notifications about them.
Photo Zoom and Layout
About 8% of users are dissatisfied with the inability to zoom in on photos and the new photo layout, which they find less user-friendly and visually appealing.
The new photo layout is terrible, and I can't zoom in on photos like I used to.
Photo Zoom and Layout
About 8% of users are dissatisfied with the inability to zoom in on photos and the new photo layout, which they find less user-friendly and visually appealing.
The new photo layout is terrible, and I can't zoom in on photos like I used to.
Photo Zoom and Layout
About 8% of users are dissatisfied with the inability to zoom in on photos and the new photo layout, which they find less user-friendly and visually appealing.
The new photo layout is terrible, and I can't zoom in on photos like I used to.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
CarGurus is highly praised for its user-friendly interface and comprehensive vehicle listings, making it easy for users to find and compare cars. Users appreciate the app's ability to provide detailed information and quick responses, although some have noted occasional issues with search filters.
Users' choice
CarGurus is highly praised for its user-friendly interface and comprehensive vehicle listings, making it easy for users to find and compare cars. Users appreciate the app's ability to provide detailed information and quick responses, although some have noted occasional issues with search filters.
Users' choice
CarGurus is highly praised for its user-friendly interface and comprehensive vehicle listings, making it easy for users to find and compare cars. Users appreciate the app's ability to provide detailed information and quick responses, although some have noted occasional issues with search filters.
Runner up
Cars.com receives mixed feedback, with users appreciating its extensive listings and dealership reviews. However, recent updates have led to frustration due to bugs, issues with saved searches, and the removal of popular features like the finance calculator.
Runner up
Cars.com receives mixed feedback, with users appreciating its extensive listings and dealership reviews. However, recent updates have led to frustration due to bugs, issues with saved searches, and the removal of popular features like the finance calculator.
Runner up
Cars.com receives mixed feedback, with users appreciating its extensive listings and dealership reviews. However, recent updates have led to frustration due to bugs, issues with saved searches, and the removal of popular features like the finance calculator.
Straggler
Autotrader has faced significant criticism due to app crashes, login issues, and poor user experience following updates. Users have expressed dissatisfaction with the app's performance, leading many to switch to other platforms.
Straggler
Autotrader has faced significant criticism due to app crashes, login issues, and poor user experience following updates. Users have expressed dissatisfaction with the app's performance, leading many to switch to other platforms.
Straggler
Autotrader has faced significant criticism due to app crashes, login issues, and poor user experience following updates. Users have expressed dissatisfaction with the app's performance, leading many to switch to other platforms.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Frequent Crashes
The app frequently crashes, especially when viewing vehicle photos, making it unreliable for users. This instability forces users to consider alternative platforms.
Missing Calculator
The removal of the finance calculator has frustrated users who relied on it for budgeting and financial planning. This feature's absence diminishes the app's utility for many long-time users.
Photo Zoom Issues
Users are unable to zoom in on specific areas of vehicle photos, limiting their ability to inspect details. This change has negatively impacted the user experience, making the app less effective for car shopping.
Saved Searches Glitch
Users report that saved searches and vehicles have disappeared, and new saves are not functioning. This issue disrupts user engagement and retention, as it affects a core feature of the app.
UI Redesign Criticism
The recent UI redesign has been poorly received, with users describing it as outdated and cumbersome. The changes have made navigation more difficult, detracting from the app's overall usability.
Login and Sync Issues
Users face difficulties logging in, especially via Facebook, and experience frequent logouts. These authentication issues hinder access to personalized features and disrupt the user experience.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal