Cars.com - New & Used Cars
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Missing Finance Calculator
Around 15% of users are frustrated with the removal of the finance calculator, which was a valuable tool for adjusting sales tax, down payment, and loan details.
The finance calculator was essential for planning my purchase, and its removal is a major inconvenience.
Saved Searches Issues
Approximately 10% of users are experiencing problems with saved searches and vehicles, with some unable to access or save new ones, despite receiving notifications about them.
I can't access my saved searches or save new vehicles, even though I still get notifications about them.
Photo Zoom and Layout
About 8% of users are dissatisfied with the inability to zoom in on photos and the new photo layout, which they find less user-friendly and visually appealing.
The new photo layout is terrible, and I can't zoom in on photos like I used to.
Users' choice
CarGurus is highly praised for its user-friendly interface and comprehensive vehicle listings, making it easy for users to find and compare cars. Users appreciate the app's ability to provide detailed information and quick responses, although some have noted occasional issues with search filters.
Runner up
Cars.com receives mixed feedback, with users appreciating its extensive listings and dealership reviews. However, recent updates have led to frustration due to bugs, issues with saved searches, and the removal of popular features like the finance calculator.
Straggler
Autotrader has faced significant criticism due to app crashes, login issues, and poor user experience following updates. Users have expressed dissatisfaction with the app's performance, leading many to switch to other platforms.
Frequent Crashes
The app frequently crashes, especially when viewing vehicle photos, making it unreliable for users. This instability forces users to consider alternative platforms.
Missing Calculator
The removal of the finance calculator has frustrated users who relied on it for budgeting and financial planning. This feature's absence diminishes the app's utility for many long-time users.
Photo Zoom Issues
Users are unable to zoom in on specific areas of vehicle photos, limiting their ability to inspect details. This change has negatively impacted the user experience, making the app less effective for car shopping.
Saved Searches Glitch
Users report that saved searches and vehicles have disappeared, and new saves are not functioning. This issue disrupts user engagement and retention, as it affects a core feature of the app.
UI Redesign Criticism
The recent UI redesign has been poorly received, with users describing it as outdated and cumbersome. The changes have made navigation more difficult, detracting from the app's overall usability.
Login and Sync Issues
Users face difficulties logging in, especially via Facebook, and experience frequent logouts. These authentication issues hinder access to personalized features and disrupt the user experience.
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