CarGurus: Used & New Cars
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Annoying Ad Redirects
Around 5% of users are frustrated by the app's tendency to redirect them to external browsers due to ads, interrupting their browsing experience.
The app keeps redirecting me to ads in an external browser, which is very annoying.
Sign-In Issues
Approximately 3% of users face issues with being signed out unexpectedly, leading to the loss of saved cars and potential purchases.
I was signed out suddenly and lost all the cars I had saved, which was very frustrating.
Accessibility Problems
About 2% of users with larger text settings on iPhones encounter issues with pop-ups that cannot be dismissed, hindering their ability to use the app effectively.
Using larger text on my iPhone makes it impossible to dismiss pop-ups, blocking my access to the app.
Users' choice
CarGurus is praised for its user-friendly interface, comprehensive listings, and helpful deal ratings. Users appreciate the ease of navigation and the ability to find good deals, although some report issues with app crashes and login problems.
Runner up
Autotrader receives mixed feedback, with users appreciating its extensive listings and past reliability. However, recent updates have led to significant app functionality issues, including login problems and frequent crashes, frustrating many users.
Straggler
TrueCar is criticized for its intrusive data practices, leading to unwanted dealer contact. While some users find the pricing information helpful, many are frustrated by the app's glitches and misleading pricing, which detracts from the overall user experience.
Filter Crashes
Search filters frequently crash the app, disrupting the user experience and preventing effective car searches. This issue occurs when users apply filters such as year, search radius, or engine type.
Sign-In Glitch
Users experience unexpected sign-outs, leading to loss of saved car listings and potential purchase opportunities. This issue occurs suddenly, preventing users from accessing previously saved data.
Ad Redirects
The app redirects users to external browsers due to intrusive ads, disrupting the browsing experience. This issue is exacerbated by recent updates prioritizing ad traffic over user navigation.
UX Friction
The app's user experience is hindered by excessive initial prompts, creating friction in the search process. Users face multiple steps before they can begin searching for vehicles, leading to frustration.
Text Size Issue
Large text settings on iPhones prevent users from proceeding past account prompts, obstructing app functionality. The lack of a scroll feature exacerbates this issue, trapping users on certain screens.
Price Transparency
Displayed prices often include conditional rebates or down payments, misleading users about actual costs. This lack of transparency skews search results and wastes users' time.
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