Caesars Sportsbook
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A considerable number of users report frequent app crashes and glitches, making it difficult to place bets or even open the app. This issue affects around 20% of users.'s key feedback
A weekly roundup of A considerable number of users report frequent app crashes and glitches, making it difficult to place bets or even open the app. This issue affects around 20% of users.'s key feedback
A weekly roundup of A considerable number of users report frequent app crashes and glitches, making it difficult to place bets or even open the app. This issue affects around 20% of users.'s key feedback
Withdrawal Delays
Many users experience significant delays when withdrawing their winnings, with some reporting waits of up to three days for an 'internal review.' Approximately 15% of users seem to be affected by this issue.
Withdrawals take days for 'internal review,' unlike instant deposits.
Withdrawal Delays
Many users experience significant delays when withdrawing their winnings, with some reporting waits of up to three days for an 'internal review.' Approximately 15% of users seem to be affected by this issue.
Withdrawals take days for 'internal review,' unlike instant deposits.
Withdrawal Delays
Many users experience significant delays when withdrawing their winnings, with some reporting waits of up to three days for an 'internal review.' Approximately 15% of users seem to be affected by this issue.
Withdrawals take days for 'internal review,' unlike instant deposits.
App Stability Issues
A considerable number of users report frequent app crashes and glitches, making it difficult to place bets or even open the app. This issue affects around 20% of users.
The app crashes every time I try to use it, making it unusable.
App Stability Issues
A considerable number of users report frequent app crashes and glitches, making it difficult to place bets or even open the app. This issue affects around 20% of users.
The app crashes every time I try to use it, making it unusable.
App Stability Issues
A considerable number of users report frequent app crashes and glitches, making it difficult to place bets or even open the app. This issue affects around 20% of users.
The app crashes every time I try to use it, making it unusable.
Unfair Betting Rules
Users are frustrated with the lack of fair play rules, particularly regarding player injuries and voided bets, which they feel are not handled equitably. This issue impacts about 10% of users.
Player injuries aren't covered, causing unfair losses in parlays.
Unfair Betting Rules
Users are frustrated with the lack of fair play rules, particularly regarding player injuries and voided bets, which they feel are not handled equitably. This issue impacts about 10% of users.
Player injuries aren't covered, causing unfair losses in parlays.
Unfair Betting Rules
Users are frustrated with the lack of fair play rules, particularly regarding player injuries and voided bets, which they feel are not handled equitably. This issue impacts about 10% of users.
Player injuries aren't covered, causing unfair losses in parlays.
Poor Customer Support
Many users express dissatisfaction with customer support, citing unresponsiveness and unresolved issues, affecting approximately 10% of users.
Customer support is unhelpful and doesn't respond to inquiries.
Poor Customer Support
Many users express dissatisfaction with customer support, citing unresponsiveness and unresolved issues, affecting approximately 10% of users.
Customer support is unhelpful and doesn't respond to inquiries.
Poor Customer Support
Many users express dissatisfaction with customer support, citing unresponsiveness and unresolved issues, affecting approximately 10% of users.
Customer support is unhelpful and doesn't respond to inquiries.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
DraftKings receives high praise for its user-friendly interface, quick transactions, and generous promotions. Users appreciate the variety of betting options and the ease of use, making it a favorite among many.
Users' choice
DraftKings receives high praise for its user-friendly interface, quick transactions, and generous promotions. Users appreciate the variety of betting options and the ease of use, making it a favorite among many.
Users' choice
DraftKings receives high praise for its user-friendly interface, quick transactions, and generous promotions. Users appreciate the variety of betting options and the ease of use, making it a favorite among many.
Runner up
FanDuel faces significant criticism due to frequent app crashes and poor customer service, especially during peak times like NFL Sundays. Users report issues with cashing out and feel the app is unreliable, leading many to switch to competitors.
Runner up
FanDuel faces significant criticism due to frequent app crashes and poor customer service, especially during peak times like NFL Sundays. Users report issues with cashing out and feel the app is unreliable, leading many to switch to competitors.
Runner up
FanDuel faces significant criticism due to frequent app crashes and poor customer service, especially during peak times like NFL Sundays. Users report issues with cashing out and feel the app is unreliable, leading many to switch to competitors.
Straggler
Caesars Sportsbook receives mixed feedback, with users appreciating the bonus bets and rewards system but criticizing the app for being slow and glitchy. Customer service and technical issues are common complaints, affecting the overall user experience.
Straggler
Caesars Sportsbook receives mixed feedback, with users appreciating the bonus bets and rewards system but criticizing the app for being slow and glitchy. Customer service and technical issues are common complaints, affecting the overall user experience.
Straggler
Caesars Sportsbook receives mixed feedback, with users appreciating the bonus bets and rewards system but criticizing the app for being slow and glitchy. Customer service and technical issues are common complaints, affecting the overall user experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Withdrawal Delays
Users experience significant delays in withdrawing their winnings, with some reporting a wait of up to three days for an 'internal review' despite instant deposits.
App Stability Issues
The app frequently crashes and glitches, making it nearly impossible for users to place bets or even open the app, leading to a frustrating user experience.
Betting Flexibility
Recent changes have reduced the flexibility in placing bets, particularly with parlays, as users struggle with preset increments and frequent spread suspensions.
Customer Support Gaps
Users report poor customer service, with unresolved issues and unresponsive support, leading to dissatisfaction and unresolved account problems.
Unfair Play Rules
The app lacks fair play rules for player injuries, counting injured players as losses in parlays, which users find unfair compared to other sportsbooks.
Promotional Misleading
Promotions are misleading, with users finding expired offers still advertised, leading to confusion and dissatisfaction with bonus claims.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal