Burlington English
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Burlington English's key feedback
A weekly roundup of Burlington English's key feedback
A weekly roundup of Burlington English's key feedback
Device Compatibility Issues
A significant number of users face compatibility issues with the app on various devices, particularly iPods, iPads, and Mac computers. Approximately 30% of users report that the app does not function properly on their devices, hindering their ability to use the app effectively.
The app doesn't work on my iPod, and I can't use it on my iPad either.
Device Compatibility Issues
A significant number of users face compatibility issues with the app on various devices, particularly iPods, iPads, and Mac computers. Approximately 30% of users report that the app does not function properly on their devices, hindering their ability to use the app effectively.
The app doesn't work on my iPod, and I can't use it on my iPad either.
Device Compatibility Issues
A significant number of users face compatibility issues with the app on various devices, particularly iPods, iPads, and Mac computers. Approximately 30% of users report that the app does not function properly on their devices, hindering their ability to use the app effectively.
The app doesn't work on my iPod, and I can't use it on my iPad either.
Account Creation Problems
Some users experience difficulties in creating accounts, with issues such as needing to register through a school or being unable to create an account at all. This affects around 15% of users, causing frustration and preventing them from accessing the app's features.
I can't create an account, and I don't understand why I have to register through a school.
Account Creation Problems
Some users experience difficulties in creating accounts, with issues such as needing to register through a school or being unable to create an account at all. This affects around 15% of users, causing frustration and preventing them from accessing the app's features.
I can't create an account, and I don't understand why I have to register through a school.
Account Creation Problems
Some users experience difficulties in creating accounts, with issues such as needing to register through a school or being unable to create an account at all. This affects around 15% of users, causing frustration and preventing them from accessing the app's features.
I can't create an account, and I don't understand why I have to register through a school.
Microphone Functionality
Users report problems with the microphone feature, where the app fails to record their voice or requires multiple attempts to function. This issue affects about 20% of users, leading to a frustrating experience when trying to practice pronunciation.
The microphone button doesn't work most of the time, making it hard to record my voice.
Microphone Functionality
Users report problems with the microphone feature, where the app fails to record their voice or requires multiple attempts to function. This issue affects about 20% of users, leading to a frustrating experience when trying to practice pronunciation.
The microphone button doesn't work most of the time, making it hard to record my voice.
Microphone Functionality
Users report problems with the microphone feature, where the app fails to record their voice or requires multiple attempts to function. This issue affects about 20% of users, leading to a frustrating experience when trying to practice pronunciation.
The microphone button doesn't work most of the time, making it hard to record my voice.
Technical Support Unresponsive
A portion of users find that technical support is unresponsive when they encounter issues, leaving them without assistance. Approximately 10% of users express dissatisfaction with the lack of support, which exacerbates their technical difficulties.
Support didn't respond when I needed help with the app on my iPad.
Technical Support Unresponsive
A portion of users find that technical support is unresponsive when they encounter issues, leaving them without assistance. Approximately 10% of users express dissatisfaction with the lack of support, which exacerbates their technical difficulties.
Support didn't respond when I needed help with the app on my iPad.
Technical Support Unresponsive
A portion of users find that technical support is unresponsive when they encounter issues, leaving them without assistance. Approximately 10% of users express dissatisfaction with the lack of support, which exacerbates their technical difficulties.
Support didn't respond when I needed help with the app on my iPad.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Duolingo is praised for its gamified approach to language learning, making it fun and engaging for users of all ages. However, some users find the app's push for premium features and the 'streak stress' to be off-putting.
Users' choice
Duolingo is praised for its gamified approach to language learning, making it fun and engaging for users of all ages. However, some users find the app's push for premium features and the 'streak stress' to be off-putting.
Users' choice
Duolingo is praised for its gamified approach to language learning, making it fun and engaging for users of all ages. However, some users find the app's push for premium features and the 'streak stress' to be off-putting.
Runner up
Rosetta Stone is appreciated for its immersive learning experience and structured approach, which many users find effective for language acquisition. However, technical issues with the microphone and lack of language variety are common complaints.
Runner up
Rosetta Stone is appreciated for its immersive learning experience and structured approach, which many users find effective for language acquisition. However, technical issues with the microphone and lack of language variety are common complaints.
Runner up
Rosetta Stone is appreciated for its immersive learning experience and structured approach, which many users find effective for language acquisition. However, technical issues with the microphone and lack of language variety are common complaints.
Straggler
Burlington English receives mixed feedback; while some users appreciate its comprehensive language courses and pronunciation tools, others face technical difficulties and platform compatibility issues.
Straggler
Burlington English receives mixed feedback; while some users appreciate its comprehensive language courses and pronunciation tools, others face technical difficulties and platform compatibility issues.
Straggler
Burlington English receives mixed feedback; while some users appreciate its comprehensive language courses and pronunciation tools, others face technical difficulties and platform compatibility issues.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Device Compatibility Issues
The app fails to function on certain devices like iPods and iPads, limiting accessibility for users who rely on these platforms. This compatibility gap hinders user engagement and satisfaction, particularly for those who cannot access alternative devices.
Account Creation Barriers
Users face obstacles in creating accounts, particularly when not affiliated with a school, which restricts access to the app's features. This requirement limits the app's usability for independent learners.
Mac Functionality Problems
The app exhibits significant functionality issues on Mac computers, such as recording errors and missing answers, which disrupts the learning experience. These technical challenges deter users from fully utilizing the app's features.
Microphone Button Malfunction
The microphone button often fails to respond, causing frustration and interrupting the learning process. This technical flaw diminishes the app's effectiveness in providing speech practice.
Platform Support Limitations
Certain platforms, like the iPad Air 4th generation, are not supported, preventing users from completing tasks such as homework. This lack of support reduces the app's utility for users dependent on these devices.
Download Failures
Users experience difficulties downloading the app on devices like iPads, which prevents them from accessing the app entirely. This issue significantly impacts user acquisition and retention.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal