Brave Browser & Search Engine
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Some users are experiencing issues with the user interface, particularly with the placement of certain elements like the 'X' in the search field, which leads to accidental text deletion. This affects around 5% of users who find the UI less intuitive compared to other browsers.'s key feedback
A weekly roundup of Some users are experiencing issues with the user interface, particularly with the placement of certain elements like the 'X' in the search field, which leads to accidental text deletion. This affects around 5% of users who find the UI less intuitive compared to other browsers.'s key feedback
A weekly roundup of Some users are experiencing issues with the user interface, particularly with the placement of certain elements like the 'X' in the search field, which leads to accidental text deletion. This affects around 5% of users who find the UI less intuitive compared to other browsers.'s key feedback
Complex Settings
A significant number of users find the app settings overwhelming and difficult to navigate, which can deter them from fully utilizing the browser's features. Approximately 10% of users have expressed frustration with the complexity of the settings.
The app has too many settings, making it hard to use.
Complex Settings
A significant number of users find the app settings overwhelming and difficult to navigate, which can deter them from fully utilizing the browser's features. Approximately 10% of users have expressed frustration with the complexity of the settings.
The app has too many settings, making it hard to use.
Complex Settings
A significant number of users find the app settings overwhelming and difficult to navigate, which can deter them from fully utilizing the browser's features. Approximately 10% of users have expressed frustration with the complexity of the settings.
The app has too many settings, making it hard to use.
UI Frustrations
Some users are experiencing issues with the user interface, particularly with the placement of certain elements like the 'X' in the search field, which leads to accidental text deletion. This affects around 5% of users who find the UI less intuitive compared to other browsers.
The 'X' in the search field often deletes my text by mistake, which is frustrating.
UI Frustrations
Some users are experiencing issues with the user interface, particularly with the placement of certain elements like the 'X' in the search field, which leads to accidental text deletion. This affects around 5% of users who find the UI less intuitive compared to other browsers.
The 'X' in the search field often deletes my text by mistake, which is frustrating.
UI Frustrations
Some users are experiencing issues with the user interface, particularly with the placement of certain elements like the 'X' in the search field, which leads to accidental text deletion. This affects around 5% of users who find the UI less intuitive compared to other browsers.
The 'X' in the search field often deletes my text by mistake, which is frustrating.
Ad Blocking Issues
A small portion of users report that ads are still getting through, which contradicts the browser's promise of effective ad blocking. This issue affects about 3% of users who expect a seamless ad-free experience.
Ads are still appearing despite the browser's ad-blocking feature.
Ad Blocking Issues
A small portion of users report that ads are still getting through, which contradicts the browser's promise of effective ad blocking. This issue affects about 3% of users who expect a seamless ad-free experience.
Ads are still appearing despite the browser's ad-blocking feature.
Ad Blocking Issues
A small portion of users report that ads are still getting through, which contradicts the browser's promise of effective ad blocking. This issue affects about 3% of users who expect a seamless ad-free experience.
Ads are still appearing despite the browser's ad-blocking feature.
Tab Refresh Problem
Users have reported that tabs refresh unexpectedly, causing slow performance and loss of content, especially when offline. This issue impacts approximately 4% of users who find the automatic tab refresh feature disruptive.
Tabs refresh randomly, making the browser slow and unusable offline.
Tab Refresh Problem
Users have reported that tabs refresh unexpectedly, causing slow performance and loss of content, especially when offline. This issue impacts approximately 4% of users who find the automatic tab refresh feature disruptive.
Tabs refresh randomly, making the browser slow and unusable offline.
Tab Refresh Problem
Users have reported that tabs refresh unexpectedly, causing slow performance and loss of content, especially when offline. This issue impacts approximately 4% of users who find the automatic tab refresh feature disruptive.
Tabs refresh randomly, making the browser slow and unusable offline.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Brave Browser receives mixed feedback, with users praising its ad-blocking capabilities, speed, and privacy features. However, some users report issues with bugs, user interface difficulties, and unexpected ads. The AI assistant and customization options are appreciated, but there are concerns about recent updates affecting usability.
Users' choice
Brave Browser receives mixed feedback, with users praising its ad-blocking capabilities, speed, and privacy features. However, some users report issues with bugs, user interface difficulties, and unexpected ads. The AI assistant and customization options are appreciated, but there are concerns about recent updates affecting usability.
Users' choice
Brave Browser receives mixed feedback, with users praising its ad-blocking capabilities, speed, and privacy features. However, some users report issues with bugs, user interface difficulties, and unexpected ads. The AI assistant and customization options are appreciated, but there are concerns about recent updates affecting usability.
Runner up
Google Chrome is generally well-received for its reliability and integration with other Google services. However, users express frustration with the forced AI features and concerns about privacy. Some users report issues with freezing and performance, particularly on iOS devices.
Runner up
Google Chrome is generally well-received for its reliability and integration with other Google services. However, users express frustration with the forced AI features and concerns about privacy. Some users report issues with freezing and performance, particularly on iOS devices.
Runner up
Google Chrome is generally well-received for its reliability and integration with other Google services. However, users express frustration with the forced AI features and concerns about privacy. Some users report issues with freezing and performance, particularly on iOS devices.
Straggler
Mozilla Firefox is appreciated for its privacy features and independence from big tech, with users valuing its customization options. However, recent updates have led to user dissatisfaction due to changes in default settings and the introduction of AI features, which some find intrusive.
Straggler
Mozilla Firefox is appreciated for its privacy features and independence from big tech, with users valuing its customization options. However, recent updates have led to user dissatisfaction due to changes in default settings and the introduction of AI features, which some find intrusive.
Straggler
Mozilla Firefox is appreciated for its privacy features and independence from big tech, with users valuing its customization options. However, recent updates have led to user dissatisfaction due to changes in default settings and the introduction of AI features, which some find intrusive.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Complex Settings
Users find the app settings overwhelming and difficult to navigate, leading to frustration and a negative user experience. Simplifying the settings interface could enhance usability and satisfaction.
Small Icons
The size of the favorites icons is too small, making them unreadable and reducing their utility. Increasing icon size could improve accessibility and user satisfaction.
URL Display Issues
The inability to display full URLs on iOS devices complicates troubleshooting and raises security concerns. Enhancing URL visibility could improve user trust and functionality.
Frequent Refreshes
Pages and tabs refresh unexpectedly, causing slow performance and data loss, especially when offline. Addressing this issue could enhance stability and user experience.
AI Assistant Bias
The AI chat assistant is perceived as biased and argumentative, detracting from its utility and user engagement. Refining the AI's responses could improve user interaction and satisfaction.
Human Verification
Frequent human verification prompts disrupt the browsing experience, making it inconvenient for users. Reducing these prompts could streamline user interaction and improve satisfaction.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal