Boom
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Boom's key feedback
A weekly roundup of Boom's key feedback
A weekly roundup of Boom's key feedback
App Freezing Issues
A significant number of users experience the app freezing, particularly on iPads, which disrupts the learning process and requires restarting the app. Approximately 20% of users report this issue, making it a notable concern for educators using the app in classrooms.
The app frequently freezes on iPads, forcing me to restart it multiple times a day.
App Freezing Issues
A significant number of users experience the app freezing, particularly on iPads, which disrupts the learning process and requires restarting the app. Approximately 20% of users report this issue, making it a notable concern for educators using the app in classrooms.
The app frequently freezes on iPads, forcing me to restart it multiple times a day.
App Freezing Issues
A significant number of users experience the app freezing, particularly on iPads, which disrupts the learning process and requires restarting the app. Approximately 20% of users report this issue, making it a notable concern for educators using the app in classrooms.
The app frequently freezes on iPads, forcing me to restart it multiple times a day.
Limited App Functionality
Users are frustrated by the inability to create or edit decks directly within the app, as this functionality is only available on the website. This limitation affects around 15% of users who find it inconvenient to switch devices for deck creation.
I can't create decks on the app and have to use a computer, which is inconvenient.
Limited App Functionality
Users are frustrated by the inability to create or edit decks directly within the app, as this functionality is only available on the website. This limitation affects around 15% of users who find it inconvenient to switch devices for deck creation.
I can't create decks on the app and have to use a computer, which is inconvenient.
Limited App Functionality
Users are frustrated by the inability to create or edit decks directly within the app, as this functionality is only available on the website. This limitation affects around 15% of users who find it inconvenient to switch devices for deck creation.
I can't create decks on the app and have to use a computer, which is inconvenient.
Login and Access Problems
Some users face difficulties with logging in, particularly due to limited sign-in options like the absence of Google sign-in on the app. This issue affects about 10% of users, hindering their ability to access the app smoothly.
The app doesn't allow Google sign-in, which complicates access for me.
Login and Access Problems
Some users face difficulties with logging in, particularly due to limited sign-in options like the absence of Google sign-in on the app. This issue affects about 10% of users, hindering their ability to access the app smoothly.
The app doesn't allow Google sign-in, which complicates access for me.
Login and Access Problems
Some users face difficulties with logging in, particularly due to limited sign-in options like the absence of Google sign-in on the app. This issue affects about 10% of users, hindering their ability to access the app smoothly.
The app doesn't allow Google sign-in, which complicates access for me.
Technical Support Challenges
A portion of users report inadequate technical support, with difficulties in reaching support or scheduling calls, affecting their ability to resolve issues efficiently. Approximately 5% of users express dissatisfaction with the support services.
I can't get tech support or schedule a call to resolve my issues with the app.
Technical Support Challenges
A portion of users report inadequate technical support, with difficulties in reaching support or scheduling calls, affecting their ability to resolve issues efficiently. Approximately 5% of users express dissatisfaction with the support services.
I can't get tech support or schedule a call to resolve my issues with the app.
Technical Support Challenges
A portion of users report inadequate technical support, with difficulties in reaching support or scheduling calls, affecting their ability to resolve issues efficiently. Approximately 5% of users express dissatisfaction with the support services.
I can't get tech support or schedule a call to resolve my issues with the app.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Boom Cards receive mixed feedback. Users appreciate the platform's engaging and interactive activities, which are beneficial for homeschooling and classroom settings. However, technical issues such as app crashes, bugs, and limited functionality on mobile devices are common complaints.
Users' choice
Boom Cards receive mixed feedback. Users appreciate the platform's engaging and interactive activities, which are beneficial for homeschooling and classroom settings. However, technical issues such as app crashes, bugs, and limited functionality on mobile devices are common complaints.
Users' choice
Boom Cards receive mixed feedback. Users appreciate the platform's engaging and interactive activities, which are beneficial for homeschooling and classroom settings. However, technical issues such as app crashes, bugs, and limited functionality on mobile devices are common complaints.
Runner up
Active Kids Do Better has a mix of positive and negative feedback. Users enjoy the app for its engaging workouts and weight loss benefits, but many are frustrated by the paywall and limited free content. Some users also find the app repetitive and not inclusive for all body types.
Runner up
Active Kids Do Better has a mix of positive and negative feedback. Users enjoy the app for its engaging workouts and weight loss benefits, but many are frustrated by the paywall and limited free content. Some users also find the app repetitive and not inclusive for all body types.
Runner up
Active Kids Do Better has a mix of positive and negative feedback. Users enjoy the app for its engaging workouts and weight loss benefits, but many are frustrated by the paywall and limited free content. Some users also find the app repetitive and not inclusive for all body types.
Straggler
fcic.gov receives generally positive feedback for its utility in tracking immigration cases and providing timely updates. Users appreciate the app's ease of use and reduced ads compared to competitors, though some report issues with outdated information and technical glitches.
Straggler
fcic.gov receives generally positive feedback for its utility in tracking immigration cases and providing timely updates. Users appreciate the app's ease of use and reduced ads compared to competitors, though some report issues with outdated information and technical glitches.
Straggler
fcic.gov receives generally positive feedback for its utility in tracking immigration cases and providing timely updates. Users appreciate the app's ease of use and reduced ads compared to competitors, though some report issues with outdated information and technical glitches.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
App Freezing
The app frequently freezes on iPads, disrupting user experience and requiring a restart, which is particularly challenging for young children. This issue is reported to occur multiple times a day, causing frustration and inefficiency.
Deck Creation Limitation
Users are unable to create or customize decks directly within the app, forcing them to use the website on a computer, which is inconvenient and limits on-the-go customization. This limitation is particularly frustrating for educators who need to tailor content quickly.
Blank Screen Issue
The app sometimes opens to a blank screen, preventing users from accessing content and requiring them to switch to a web browser, which disrupts lesson flow. This issue leads to wasted time and consideration of downgrading memberships.
Tech Support Accessibility
Users report difficulty in accessing tech support, with no option to schedule support calls through the website, leaving issues unresolved. This lack of support accessibility is a significant pain point for users facing technical difficulties.
Sign-In Options
The app lacks a Google sign-in option, offering only Facebook, which limits user accessibility and convenience, especially for those who prefer or require Google integration. This limitation affects user satisfaction and ease of access.
Interface Compatibility
The app's interface is not optimized for newer devices, with layout issues such as the home indicator bar occluding bottom tabs, leading to a subpar user experience. This design flaw makes navigation difficult and detracts from the app's usability.
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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